Supplier Self-Service Center


Strong business relationships are the foundation of our organization. PNC relies on a large number of suppliers to conduct business, which helps us execute our strategic goals at scale. As a supplier of goods and services, you’re critical to our success.

As a Main Street bank, we are committed to delivering on each of our strategic priorities while looking out for the best interests of all of our stakeholders, including our customers, communities, employees and shareholders. Our focus on operating with integrity drives us to help our customers achieve their goals while also strengthening our communities, reducing our environmental impact and empowering our employees to grow. In alignment with this commitment and focus, we encourage our third parties to aspire to the highest standards of integrity in their respective business dealings. View the PNC Supplier Code of Conduct.

The resources in this Supplier Self-Service Center are designed to provide guidance and support to our suppliers as you navigate doing business with PNC.

Supplier Diversity 

Our company’s commitment to a inclusive culture is reflected in our supplier relationships.

Managing Risk

Learn more about the Third Party Risk Management Program at PNC

PNC works with our third-party suppliers to comply with our Enterprise Third-Party Management (ETPM) Program. This program helps us effectively identify, assess, and manage third-party risks while ensuring we comply with all related regulatory requirements. PNC continuously strives to enhance our ETPM program's effectiveness for both internal stakeholders and external third-party suppliers. 

For additional information on our ETPM program review our Third-Party Risk Overview guide.

Transacting with PNC

Learn more about how PNC transacts with suppliers

Invoicing Resources

Need help transacting with PNC? Use these resources to help perform common actions on PNC's Invoicing System.

Administrative Resources

Getting setup on PNC's Invoicing System and performing administrative account maintenance.

Supplier Forms

Access to forms needed to transact with PNC.

PNC requires that an active W-9 or W-8 form is on file for all suppliers in which we do business with.


Form W-9 is used by U.S. persons to provide correct taxpayer identification number (TIN) to payers (or brokers) who are required to file information return with IRS.

Form W-9

Instructions: About Form W-9, Request for Taxpayer Identification Number and Certification


W-8 forms are filled out by foreign individuals or entities that lack U.S. citizenship or residency, but have worked in the U.S. or earned income in the U.S.  There are multiple forms to choose from based on the supplier’s tax filing status.

Forms and Pubs Index Search | Internal Revenue Service (

Individual/Sole Propriety and Single Member LLC Suppliers who reside outside of the state of Pennsylvania are required to complete the Rev-1832 Form for taxing purposes.

PA Rev-1832 Form

All foreign payees are required to return a completed Statement of Non Resident Alien NRA Tax Status form to PNC Financial Services Group, Inc. even if PNC is not required to withhold income tax. Statement of Non Resident Alien (NRA) Tax Status, found below, must be returned to PNC Financial Services Group, Inc. Accounts Payable within 30 days of executing the governing contract or receiving a PNC Financial Services Group, Inc. purchase order.

Non Resident Alien (NRA) Tax Status Form

Invoicing FAQs

Let us answer some of your invoicing questions

If your SAP Ariba password is not working or if you forget your password, complete the following steps:

  1. Click Password on the Login page. 
  2. Click Continue.
  3. Enter your username or email address in the Username or Email Address field and click Submit.
  4. Click the link in the Password Reset email.

Your contact within the PNC Line of Business is notified when an order is approved and is the best person to provide you with the appropriate PO to submit your invoice against.

Contact PNC’s Supplier Enablement Team ( to resolve this issue. Please provide the Ariba Network ID for your existing account. In some cases, we may be able to merge your order(s) to an existing account.

Complete the following steps to contact Ariba support:

  1. Click the question mark symbol (?) in the top right corner of the Ariba page
  2. Click on Support.
  3. Click the Contact Us tab
  4. Type your issue in the test field.
  5. Answer the 3-4 questions and then click blue Submit a Case button that appears
  6. Fill out the fields and Ariba Support will contact you by email or phone

Please contact your LOB or Strategic Sourcing Representative to request a Change Order to additional funds to the PO or Contract.

Enterprise Accounts are subject to Ariba fees depending on the transaction volume across your entire customer base. Customers are made aware of the potential fees when they create or upgrade to an Ariba Enterprise accounts. Please refer to the following documents for more information:

Invoice status and scheduled payment dates can be located in your Ariba Network Outbox (Enterprise Accounts) or the Invoices section of the Ariba Workbench (Standard or Enterprise Accounts). If additional information is required, please contact your PNC business partner.

 You will need to contact Ariba Billing and resolve your account balance with them before it will let us submit the order(s). Please refer to the following Ariba help pages for additional information:

Rejection comments can be located on the rejected invoice notification email and can be located in your Ariba Network Outbox (Enterprise Accounts) or the Invoices section of the Ariba Workbench (Standard or Enterprise Accounts). If additional information is required, please contact your PNC business partner.

Contact Us

Still have questions? Reach out to us. 

Let's Start a Conversation

Share your information and we'll get in touch.