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FAQs

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You may find answers to your questions and concerns in our Frequently Asked Questions.

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1-888-PNC-BANK
Through PNC Voice Banking, automated account information is available anytime.

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We welcome you to visit our locations. Use our locator to find one of our many ATMs and Branch near you.

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Where can I find my full Account and Routing Number?

Routing numbers are nine digit numbers that can also be referred to as banking routing numbers, routing transit numbers, RTNs, and ABA numbers. This code identifies your financial institution and it can differ depending on where you opened your account and the type of transaction you make.

There’s a number of ways you can find your Account/Bank Routing number:

On your paper checks:

Your Account number and Bank (ABA) Routing number can be found at the bottom of your checks:

If you don’t have your checkbook handy, don’t worry. If you have recently written a check that has posted to your account you can:

Sign on to Online Banking.
Select your account.
Within the Posted Transactions section of the Account Activity page, locate a recently posted check and click on the blue hyperlink under the Description column.
View an image of the check to obtain the routing and account number.

On your Online Statement:

If you have activated Online Statements within Online Banking, you can find your full account number on the PDF version of your Online Statements. To find your full account number:

Sign on to Online Banking.
Select your account.
Click on the Online Statements link from the Account Activity page.
Click on the Print Statement link. The full account number can be viewed on the top right hand corner of the statement.

On your Account Activity page in Online Banking (Non-Virtual Wallet accounts):

Sign on to Online Banking.
Select your account.
Click on the “Show Account & Routing Number” link below the Account pulldown selector.
You will be asked to verify your identity by entering your password.
Once your identity has been confirmed, you will be able to view the details of your Account information. Note: For your security, if you do not close out the window that displays your full account and routing number within 15 minutes, it will automatically close.
Clicking on “For wire transfers” displays the information necessary to create an incoming wire transfer. Please note that routing numbers for wire transfers may be different than the routing number on other accounts. Additional information on wire transfers can be found by clicking on the link at the bottom of this FAQ.

On your SmartAccess Card in Online Banking:

Sign on to Online Banking.
Select your SmartAccess Card.
Click on the “Sign On to SmartAccess” link to the right of your Available Balance.
Once signed in to SmartAccess, your routing number and full account number can be found under the “Direct Deposit Information” section on the Account Summary page.

Note on Incoming Wire Transfers:
If you want to set up incoming wire transfers, your routing number is different than the one displayed on your account(s). To find the correct routing number for wire transfers and for additional information, please refer to the following Wire Transfer Payment Instructions.

My card was lost/stolen, how can I get a new one?

If your card has been lost or stolen, contact us immediately at one of the following phone numbers.

Personal Debit Cards
1-888-PNC-BANK (1-888-762-2265)

Virtual Wallet
1-800-352-2255

Business Debit Cards
1-877-BUS-BNKG (1-877-287-2654)

PNC Premier Traveler Visa Signature Credit Card
1-877-588-3602

PNC Premier Traveler Reserve Visa Signature credit card
1-877-631-8996

All other personal credit cards
1-800-533-6596 (domestically) or 1-877-222-5402 (internationally)

Business Credit Cards
1-800-474-2101 (domestically) or 1-877-222-5402 (internationally)

Replacement card fees may apply.

For debit cards, please refer to the Consumer Schedule of Service Charges and Fees or the Business Checking Account and Related Charges for additional information on replacement debit card fees.

For credit cards, please call us at the appropriate number above.

Virtual Wallet Features and Fees »
Service Charges and Fees (non-Virtual Wallet) »
Business Banking Service Charges and Fees »

I see a transaction on my account that I don’t recognize. How can I dispute it?

You can dispute a debit or credit card transaction electronically via your Online Banking account by going to the Customer Service tab.

There are two separate processes for debit card and credit card transactions after you go to the Customer Service tab.

To dispute a debit card transaction:

Sign On to PNC Online Banking.
Click the "Customer Service" tab.
Select "Dispute a Transaction” from the Account Services section.
Select the account associated with the dispute, and confirm your address.
Click "Next."
Select the transaction you wish to dispute from the transaction list.
The steps that follow will walk you through how to place the dispute. If you have any other questions or concerns, please contact us.

To dispute a credit card transaction:

Sign On to PNC Online Banking.
Click the "Customer Service" tab.
Select "Dispute a Transaction” link under “Credit Card”.
Select the account associated with the dispute, and enter information regarding the dispute.
Click "Send".
If you have any other questions or concerns please contact us.

Personal Banking Accounts

1-888-PNC-BANK (1-888-762-2265)

Through PNC Voice Banking, automated account information is available 24/7, 365 days a year.
24-hour Automated Account Information is available 24/7, 365 days a year.
View the Consumer Voice Banking menu map to get access faster to the information you need.
PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday to help you with your existing PNC accounts or to open new accounts.
Calling from outside the United States? General Customer Service can be reached by calling International Collect, 412-803-7711, to help you with your existing PNC accounts. Available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday.

Virtual Wallet 1-800-352-2255

24-hour Automated Account Information is available 24/7, 365 days a year.
PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday to help you with your existing PNC accounts or to open new accounts.

Personal Credit Card 1-800-558-8472

24-hour Automated Account Information is available 24/7.
View the Consumer Credit Card Voice Banking menu map to get faster access to the informaiton you need.
Calling from outside the United States? Credit Card Customer Service can be reached by calling International Collect, 412-803-7787, to help you with your existing PNC accounts. Available 24/7.

Mortgage 1-800-822-5626

24-hour Automated Account Information is available 24/7, 365 days a year.
PNC Customer Care Consultants are available 8:00 a.m. to 9:00 p.m. ET, Monday through Thursday and 8:00 a.m. to 5:00 p.m. ET, Friday, to help you with your existing mortgage accounts.

Student Lending 1-800-762-1001

PNC Student Lending Representatives are available 8:00 a.m. to 5:00 p.m. ET, Monday through Friday.
Email a question to the PNC Student Lending Representatives to studentloans@pnc.com

Investments & Retirement

PNC Investments Accounts 1-800-622-7086

Our financial specialists are available 8:00 am - 6:00 pm ET, Monday - Friday.

Vested Interest^® Participants: Call 1-800-374-4631

Or, you may also log into your account on the Retirement Directions website.
Participant Service Representatives are available Monday–Friday from 8 a.m. to 10 p.m. ET. Press 1 for English or 2 for Spanish.
You may also contact your employer’s human resources department for eligibility information and enrollment instructions.

Business Banking Accounts

1-877-BUS-BNKG (1-877-287-2654)

24-hour Automated Account Information is available 24/7, 365 days a year.
PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday to help you with your existing PNC accounts or to open new accounts.
View the Small Business Voice Banking menu map to get faster access to the information you need.
Calling from outside the United States? General Customer Service can be reached by calling International Collect, 412-803-0141, to help you with your existing PNC accounts. Available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday.

Business Credit Card 1-800-474-2101

24-hour Automated Account Information is available 24/7.
Calling from outside the United States? Credit Card Customer Service can be reached by calling International Collect, 412-803-7787, to help you with your existing PNC accounts. Available 24/7.
View the Business Credit Card Voice Banking menu map to get faster access to the information you need.

Other Banking Services

1-866-HOLA-PNC (1-866-465-2762) en Español

24-hour Automated Account Information is available 24/7, 365 days a year.
Servicio de Ventas y Servicio al Cliente en Español

TTY/TDD 1-800-531-1648 For Customers who are Deaf or Hard of Hearing

PNC Customer Care Consultants are available 7:00 a.m. to 10:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday.

Servicemember Operations Center 1-844-PNC-SCRA ( 1-844-762-7272)

To ensure veterans, active military members and their families receive the benefits they are entitled
Monday-Friday 8:30 AM – 4:30 PM ET

Important Legal Disclosures & Information

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC

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Stay Informed on News and Issues Impacting PNC Customers

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Frequently Asked Questions