Customer
Service & Support

Routing numbers are nine digit numbers that can also be referred to as banking routing numbers, routing transit numbers, RTNs, and ABA numbers. This code identifies your financial institution and it can differ depending on where you opened your account and the type of transaction you make.

There’s a number of ways you can find your Account/Bank Routing number:

On your paper checks:

Your Account number and Bank (ABA) Routing number can be found at the bottom of your checks:

If you don’t have your checkbook handy, don’t worry. If you have recently written a check that has posted to your account you can:

1. Sign on to Online Banking.
2. Select your account.
3. Within the Posted Transactions section of the Account Activity page, locate a recently posted check and click on the blue hyperlink under the Description column.
4. View an image of the check to obtain the routing and account number.

On your Online Statement:

If you have activated Online Statements within Online Banking, you can find your full account number on the PDF version of your Online Statements. To find your full account number:

1. Sign on to Online Banking.
2. Select your account.
3. Click on the Online Statements link from the Account Activity page.
4. Click on the Print Statement link. The full account number can be viewed on the top right hand corner of the statement.

On your Account Activity page in Online Banking:

1. Sign on to Online Banking.
2. Select your account.
3. Click on the “Show Account & Routing Number” link below the Account pulldown selector.
4. You will be asked to verify your identity by receiving a one-time passcode to your mobile number and entering it on the screen.
5. Once your identity has been confirmed, you will be able to view the details of your Account information. Note: For your security, if you do not close out the window that displays your full account and routing number within 15 minutes, it will automatically close.
6. Clicking on “For wire transfers” displays the information necessary to create an incoming wire transfer. Please note that routing numbers for wire transfers may be different than the routing number on other accounts. Additional information on wire transfers can be found by clicking on the link at the bottom of this FAQ.

On your SmartAccess Card in Online Banking:

1. Sign on to Online Banking.
2. Select your SmartAccess Card.
3. Click on the “Sign On to SmartAccess” link to the right of your Available Balance.
4. Once signed in to SmartAccess, your routing number and full account number can be found under the “Direct Deposit Information” section on the Account Summary page.

Note on Incoming Wire Transfers:
If you want to set up incoming wire transfers, your routing number is different than the one displayed on your account(s).  To set up an incoming wire transfer you will need your account number and this PNC Bank Routing Number: 043000096

If your card has been lost or stolen, contact us immediately at one of the following phone numbers.

Personal Debit Cards
1-888-PNC-BANK (1-888-762-2265)

Business Debit Cards
1-877-BUS-BNKG (1-877-287-2654)

PNC Premier Traveler Visa Signature Credit Card
1-877-588-3602

PNC Premier Traveler Reserve Visa Signature credit card
1-877-631-8996

All other personal credit cards
1-800-558-8472 (domestically) or 1-412-803-7787 (internationally)

Business Credit Cards
1-800-474-2101 (domestically) or 1-412-803-7787 (internationally)

Replacement card fees may apply. 

For debit cards, please refer to the Consumer Schedule of Service Charges and Fees or the Business Checking Account and Related Charges for additional information on replacement debit card fees.

For credit cards, please call us at the appropriate number above.

You can dispute a debit or credit card transaction electronically via your Online Banking account by going to the Customer Service tab.

There are two separate processes for debit card and credit card transactions after you go to the Customer Service tab.

To dispute a debit card transaction:

1. Sign On to PNC Online Banking.
2. Click the "Customer Service" tab.
3. Select "Dispute a Transaction” from the Account Services section.
4. Select the account associated with the dispute, and confirm your address.
5. Click "Next."
6. Select the transaction you wish to dispute from the transaction list.
7. The steps that follow will walk you through how to place the dispute. If you have any other questions or concerns, please contact us.

To dispute a credit card transaction:

1. Sign On to PNC Online Banking.
2. Click the "Customer Service" tab.
3. Select "Dispute a Transaction” link under “Credit Card”.
4. Select the account associated with the dispute, and enter information regarding the disputed transaction.
   
5. Click "Send".
6. If you have any other questions or concerns please contact us.

To process a Wire Transfer you will need the following information:

• Recipient name
• Recipient account number OR IBAN (International Bank Account Number)
• Recipient bank routing (Domestic) OR Recipient SWIFT Code (International)
• Recipient mailing address with City, Region, Country and Postal ZIP code
• Any reference or for further credit information (optional)
• Sender’s Photo Identification

Fees to send a Wire:

Fees may vary based on account type

• Branch Domestic Wire - $30.00
• Phone Domestic Wire - $45.00. We are not able to process International wires via Customer Care Center at this time
• International wire fee is $45.00 and can only be completed at a branch.

Perform a Domestic Wire Transfer:

You can complete a Domestic wire by contacting a Branch for an appointment or by using a branch drive-up.

• To find out more about Branch Services available, use our branch locator.
• For domestic wires, you can also call our Customer Care center 1-800-272-6868 Monday through Friday, 8:30 A.M. – 4 P.M. EST.
• We are not able to process Business Wire requests over the phone, please contact the branch for assistance.

Perform an International Wire Transfer:

You can complete an International wire with a branch by setting up an in person appointment or utilize the branch drive up.  More information on current branch services at our branch locator.

We are not able to process requests for International Wire Transfers over the phone, at this time.

Note to process a domestic transfer over the phone, you may need to complete a Wire Transfer Agreement.  The form can be found by signing into Online Banking and visiting the Customer Service tab / Online Documents Center. Domestic wire transfer may not be available same day.  In some instances, requests may not be processed until the following business day. Wire transfers can't be processed Saturdays, Sundays or holidays.  We may attempt to call you to verify your wire instructions. Incorrect information or delays in reaching you may delay the processing of your wire transfer.

To receive an incoming international Wire Transfer only you will need PNC Bank's SWIFT Code (BIC): PNCCUS33.