Corporate Responsibility
Priority Issues &
Stakeholder Engagement
Defining our Corporate Responsibility Priority Issues
Managing our corporate responsibility priority issues is key to identifying and mitigating risks and leveraging our opportunities, both today and in the future.
Our success is determined in part by our ability to effectively identify and manage risks while also leveraging opportunities. Performing a corporate responsibility priority issues every few years is a key part of our stakeholder engagement strategy, which uses the feedback of our various stakeholder groups to inform our opportunities. Through a comprehensive process that considered impact on PNC’s business operations, as well as on society and the environment. We identified nine corporate responsibility priority issues:
- Business ethics and compliance
- Community development
- Customer privacy
- Diversity and inclusion
- Financial access and inclusion
- Information security
- Responsible artificial intelligence (AI)
- Sustainable solutions for clients
- Talent recruitment, management and development
The resulting set of priority issues informs PNC’s external corporate responsibility commitments, our related disclosure strategy and overall responsible business strategies.
2024 Corporate Responsibility Report
Learn about PNC’s steadfast commitment to being a responsible company and good neighbor.
Listening to our Stakeholders
Fostering connections, trust, and confidence
At PNC, we know our success largely depends on maintaining strong relationships with our stakeholders. We regularly meet with individuals, community organizations, industry groups, trade associations, investors, customers, suppliers and employees to discuss issues of mutual interest and importance.
We strategically affiliate with groups and coalitions that share a similar vision and values, and who help us to manage existing and emerging risks and opportunities.