Corporate Social Responsibility

"We recognize that success isn’t about whether we sold another deposit product or booked another loan so much as it is about whether we helped the people and institutions we serve to achieve their financial goals. "

- Bill Demchak, Chairman, President & Chief Executive Officer

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Our Commitment, At a Glance

We're Doing Right

We are committed to our employees, customers, communities and environment because it’s right. It’s right for our company, our people and our world. And our commitment to that belief has never been stronger.
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VIDEO: Someday Starts Today

Someday Starts Today

In 2015, we conducted our first materiality analysis, which has informed our Corporate Social Responsibility reporting. This analysis showed that financial performance, customer relations, data privacy and protection, community engagement, innovation and ethical conduct are the highest priority issues to PNC and our various stakeholders.

To be successful in these key areas, we continue to invest in our employees, customers and communities, remain aware of our impact on the environment, and adhere to strong governance and risk management practices.

Investing in Employees

Employees are our greatest asset and help differentiate us in the marketplace.

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Dedicated to Our Communities

Our business model is built around strengthening the communities we serve.

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Committed to the Environment

Environmentally friendly business practices define our operations as a company.

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Prioritizing Customers

Our customers inspire us to reach higher.

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Focused on Strong Governance

Everyone at PNC is responsible for upholding our core values across all of our business practices.

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Managing Risk

We're strategic about the risks we take in order to protect our customers and other stakeholders.

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2017 Corporate Responsibility Report

If you'd like to see the full Corporate Social Responsibility Report, you're in the right place. Within the report, you'll find more detailed information on the key topics above, as well as our Global Reporting Initiative (GRI) index.

Download 2017 Report

Previous Reports Available

2016 CSR Report

2015 CSR Report

PNC's CDP Response

2017 Response


2017 CSR Scorecard

The 2017 scorecard highlights progress we have made from 2016 to 2017 and our goals for 2018 and beyond.

See the scores in each of areas below.

2017 CSR Scorecard: Bank Responsibly

OBJECTIVE METRIC 2016 2017 GOALS FOR 2018 AND BEYOND
BANK RESPONSIBLY GOVERNANCE
Percent of Board of Directors, women 31% 36% At least 30% of PNC's Board of Directors will becomprised of women
Percent racial/ethnic diversity on Board of Directors 15% 14% Maintain or improve racial/ethnic diversity on Board of Directors year-over-year
SUSTAINABLE FINANCE
Sustainable financing $6 billion+ $10 billion+ Year-over-year increase
Responsible investing assets under management $2 billion $2.1 billion Year-over-year increase
ETHICAL CONDUCT
Percent of employees (both part-time and full-time) completing mandatory annual ethics training 100% 100%

100% completion rate each year by all part- and full-time employees

Prospective clients subject to enhanced ESG due diligence 7 21  
Existing clients subject to enhanced ESG due diligence 125 172  
SUSTAINABLE OPERATIONS
Scope 1 and 2 CO2 emissions -30% -37% 75% reduction by 2035, compared to a 2009 baseline
Energy consumption -28% -32% 75% reduction by 2035, compared to a 2009 baseline
Water consumption -23% -29% 50% reduction by 2035, compared to a 2012 baseline
LEED certified buildings 289 291  
ENERGY STAR certifications 155 205  
Internal paper consumption -15% -15% Year-over-year decrease

2017 CSR Scorecard: Build A Talent-Focused Culture

OBJECTIVE METRIC 2016 2017 GOALS FOR 2018 AND BEYOND
BUILD A TALENT-FOCUSED CUTLURE ATTRACTING, DEVELOPING AND RETAINING A DIVERSE TEAM
Percent of workforce, women 60.4% 59.9%  
Percent of people managers, women 49.1%% 49%  
Percent of workforce, racial/ethnic minorities 26.8% 27.4%  
Percent of people managers, racial/ethnic minorities 18.8% 20%  
EMPLOYEE ENGAGEMENT AND WELLNESS
401(k) plan participation 88% 90%  
Total Health Savings Account funds committed $16.7 million+ $17.8 million+  
Cost of pension benefits $102 million $160 million*

100% of part- and full-time employees will complete annual ethics training

Percent of eligible PNC employees who are members of Employee Business Resource Groups 28% 30%  
Number of chapters across PNC’s 10 Employee Business Resource Groups 64 68  
Change in employee Net Promoter Score 9 point increase year-over-year 7 point increase year-over-year  
Total employee training hours 3.2 million hours 3 million hours  

* $57 million due to one-time investment of $1,500 per employee related to 2017 tax reform

2017 CSR Scorecard: Strengthen Our Communities

OBJECTIVE METRIC 2016 2017 GOALS FOR 2018 AND BEYOND
STRENGTHEN OUR COMMUNITIES COMMUNITY ENGAGEMENT
Philanthropic giving $72.7 million $72.1 million Increase by $1 million each year, using 2017 as a baseline
Annual Grow Up Great® employee volunteer hours 79,271 hours 88,600 hours Year-over-year increase
COMMUNITY DEVELOPMENT BANKING
Participation in PNC financial education programs 175,000+ participants 276,000+ participants Year-over-year increase
Value of loans and investments that support low- and moderate-income communities $2.3 billion+ $2.9 billion+ Year-over-year increase
Microlending to small businesses $210 million+ $220 million+

 

Small business loans $948 million $1.2 billion  
SUPPLIER DIVERSITY
Percent of eligible spend going to small, diverse and disadvantaged-owned business enterprises* 15% 15.5%  

* Tier 1 and Tier 2 suppliers

2017 CSR Scorecard: Deliver An Exceptional Client Experience

OBJECTIVE METRIC 2016 2017 GOALS FOR 2018 AND BEYOND
DELIVER AN EXCEPTIONAL CLIENT EXPERIENCE CUSTOMER RELATIONS
Customers and prospects surveyed 505,314 customers 577,071 customers  
Average hold time for calls to PNC Customer Care 76 seconds 39 seconds Year-over-year decrease
Client questions addressed on first Customer Care call 65.1% 64.4% Year-over-year increase
Average response time to customer questions asked through PNC's social media channels 22 minutes 16 minutes 15 minutes
Total bankers certified as Women's Business Advocates 1,888 1,629 Year-over-year increase
INNOVATION
Percent of customers who use non-branch channels for the majority of their transactions 60% 63%

 

Branches converted to alternative models of banking 526 512 2/3 of branch network by 2021

Recognized for our Efforts

Important Legal Disclosures & Information

This Corporate Social Responsibility section should be read in conjunction with PNC’s 2017 Annual Report and 2018 Proxy Statement, both of which contain additional information about our company. This report uses certain terms, including those that the GRI sustainability reporting guidelines refer to as “Material Aspects,” to reflect the issues of greatest importance to PNC and our stakeholders. Used in this context, these terms should not be confused with the terms, “material” or “materiality,” as defined by or construed in accordance with securities law, or as used in the context of financial statements and financial reporting. Furthermore, any forward-looking statements contained in this report should not be unduly relied upon, as actual results could differ materially from expectations. For more information about such statements, please refer to the “Forward-Looking Statements” and “Risk Factors” sections of our Form 10-K in PNC’s Annual Report for the year ended December 31, 2017, which can be found within Investor Relations.

This material does not constitute an offer or solicitation in any jurisdiction where or to whom it would be unauthorized or unlawful to do so.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC.
 
Important Investor Information

Brokerage and insurance products are:
Not FDIC Insured • Not Bank Guaranteed • Not A Deposit
Not Insured By Any Federal Government Agency • May Lose Value


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