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1. Contact information:
Your company name
Name of the technical PNC Enterprise File Transfer contact that you were working with (if known).
Phone number and email address where you and the technical contact can be reached.
2. Transmission information:
System name - https://efx.pnc.com/pncfilexfer
Specific details on the transmission problem:
User ID, File Name.
The date the transmission last worked.
The date the transmission first failed.
What has been done so far to attempt to trouble shoot the problem?
Has there been a change since the last successful transmission?
3. Severity guidelines:
What time will the transmission be considered late?
If the transmission is delayed, how will this affect your business?
How often is this transmission sent?
Is there a work around?
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