Loan payments can be sent via regular or overnight U.S. mail to the following addresses:

Regular Mail
Midland Loan Services, a PNC Real Estate business
PNC Bank Lockbox
Lockbox Number 642303
P.O. Box 642303
Pittsburgh, PA 15264

Overnight Mail
Midland Loan Services
Attn: Lockbox 771223
350 East Devon Avenue
Itasca, IL 60143

Yes, billing statements are available in CRE Servicing Insight^® and are mailed approximately 14 days prior to the due date.

Payments may be made via wire transfer, ACH or check.

Yes, Midland offers an Automatic Draft option for most borrowers. Your scheduled payment is drafted by Midland on a pre-arranged date per your authorization. To get signed up, please log into the CRE Servicing Insight^® portal to request an ACH Set-Up.

Please submit your payoff request though the CRE Servicing Insight^® portal

Requests can also be made through (Email) mlspayoffdept@midlandls.com

Please email your tax bills and other tax information to (Email) mlsesc@midlandls.com or upload directly into the CRE Servicing Insight^® portal.

Please include the loan number on all correspondence.

Please email insurance invoices and renewal information to (Email) mlsinsurance@midlandls.com or upload directly into the CRE Servicing Insight^® portal.

Please include the loan number on all correspondence.

An escrow analysis is performed to confirm your monthly escrow payments will be sufficient to pay escrow items (property taxes and/or insurance) as they become due.

Increases can be the result of annual tax and/or insurance amounts increasing from the previous year. In addition, unless otherwise provided for in the loan documentation, an anticipated percentage increase may have been added to the tax and/or insurance amounts.

Reserve draw requests can be submitted electronically to (Email) reserve.department@midlandls.com. For your convenience, please click on the following links for the Request for Disbursement forms and procedures.

• Reserves Welcome Letter
• Midland Draw Request Form
• Lien Waiver

In the event of a change of Property Management, a copy of the current management agreement will be required.

Please prepare a short cover letter including the loan number and the reserve account(s) from which the disbursement is being requested, a brief overview of the project and any concerns that should be brought to the reserve administrator’s attention.

Below is a list of items or forms typically required as part of the Reserve Disbursement Request. The description of any items or forms typically required for a reserve disbursement request are qualified in its entirety by reference to your actual loan documents. Specific requirements and/or forms may be included in your loan documents, reserve agreements and/or loan document exhibits that may be different than the general information provided here.

• A signed and completed Midland Draw Request Form. Please make sure that you submit each type of request separately.
• Please include a correct loan number on your cover letter as well as a signed and completed Midland Draw Request Form.
• Copies of paid itemized invoices with applicable property address included
• Copies of checks with accompanying bank statements or front and back copies of canceled checks as proof of payments
• Lien waivers evidencing that the work has been completed lien free
• Copies of any construction contract and the plans and specifications for the work (if applicable)
• Copies of all building permits and other authorizations from government agencies as required for the completion of work (if applicable)
• The cost breakdown of the work showing all amounts disbursed to date and the amount of proceeds required to complete the work (if applicable)
• Title search for the property indicating that the property is free of liens, claims and other encumbrances not previously approved by lender (if applicable)
• Provide a W9 for each vendor (only applicable if you are requesting a two-party check)
• Provide tenant leases, Estoppels, current rent roll, amendments and brokerage agreement for TILC requests

The timeframe for fulfilling reserve disbursement requests varies depending upon the loan complexity, the turnaround time stated in the loan agreement (calculated from the receipt of a “complete package”), the timeliness of receipt of all necessary information, etc. Each disbursement request will be reviewed in conjunction with the compliance requirements stated in the loan/reserve agreement.

Our goal is to process each request within 10 to 15 business days provided that we receive all the required documents with original submission for the release of the funds. Receipt of the required information is very important; omissions or errors in documentation submitted to the reserve group may cause a delay in your reimbursement.

Yes, disbursement funds are sent via wire transfer or ACH. Please confirm you have completed enrollment for CRE Servicing Insight and have the proper authorities to submit a draw request and change wire instructions.

The Escrow and Reserve information is available through CRE Servicing Insight^®.

Please email financial information to financials@midlandls.com or CRE Servicing Insight^®.

Submissions can also be made via regular or overnight mail, Attn: Credit Services.

Regular Mail
Midland Loan Services, a PNC Real Estate business
Attn: Collateral Surveillance
P.O. Box 25965
Shawnee Mission, KS 66225

Overnight Mail
Midland Loan Services, a PNC Real Estate business
Attn: Collateral Surveillance
10851 Mastin, Suite 300
Overland Park, KS 66210

You may submit a request to (Email) mlsassetmanagement@midlandls.com or by regular or overnight mail, Attn: Asset Management.

Regular Mail
Midland Loan Services, a PNC Real Estate business
Attn: Asset Management
P.O. Box 25965
Shawnee Mission, KS 66225

Overnight Mail
Midland Loan Services, a PNC Real Estate business
Attn: Asset Management
10851 Mastin, Suite 300
Overland Park, KS 66210