PINACLE®
PINACLE Token Passcode
A token passcode is a one-time, randomly generated numeric code created by the PINACLE Pass® mobile app or the physical token device that you have. It is used in conjunction with
information that you know, such as your Company ID, Operator ID and Password,
to help authenticate your PINACLE login.
PINACLE Pass app:
Physical Token Device:
Key Points
PINACLE Pass app
PINACLE Pass is a mobile app for iOS and Android devices that helps provide a secure alternative to carrying a physical token. First, download the app then follow the on-screen prompts to complete access. For more information on how to Download and use PINACLE Pass app, refer to using the PINACLE Pass app instructions document.
Passcode Generation
The generated Token Passcode on PINACLE Pass has an expiry duration. If expired, you will need to request a new Passcode using ‘Generate Passcode’, while the number on your physical token device will change automatically.
Grace Period
If the number on PINACLE Pass expires or changes on the physical token device just as you have entered it into the Token Passcode field on the login page, don't worry - there's a short grace period.
Re-using Numbers
If there is an error with your login, you will have to request a new Passcode using ‘Generate Code’ on your PINACLE Pass or wait until the number changes on your physical token to enter the passcode again.
Automatic Shut Off
The physical token device will automatically shut itself off after a minute, or you can manually shut it off.
For More Information
Please contact your Treasury Management Officer or Treasury Management Client Care (TMCC) at 1-800-669-1518 with any questions.
Important Legal Disclosures and Information
Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries.
PINACLE is a registered mark of The PNC Financial Services Group, Inc. ("PNC").
PINACLE Pass is a registered mark of The PNC Financial Services Group, Inc. (“PNC”).
PNC does not charge a fee for the mobile banking service. However, a supported mobile device is needed to use mobile banking. Also, your wireless carrier may charge you for data usage. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Android is a trademark of Google LLC.
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.
