Borrower Customer Service

Midland is committed to responding to borrowers' needs and providing superior customer service.

We have a dedicated and specially trained team of customer service representatives available to respond to requests, no matter how complex the issue.

Contact Us

General Contact Information

By Email:
General Customer Service
General Borrower Insight Website Issues

By Phone:
P: 1-800-327-8083
P: 1-913-253-9000
F: 1-888-706-3565
(8:00am - 5:00pm CST)

Let Us Contact You:
Information Request Form »

Correspondence Addresses

Send correspondence only to these addresses:

Regular Mail:
Midland Loan Services
P.O. Box 25965
Shawnee Mission, KS 66225

Overnight Mail:
Midland Loan Services
10851 Mastin
Suite 300
Overland Park, KS 66210

Office Locations

Mailing Information

Please note that remote offices are not equipped to take customer service calls.

10851 Mastin
Suite 700
Overland Park, KS 66210

Little Rock
10809 Executive Center Drive
Little Rock, AR 72211

One PNC Plaza
18th Floor
Pittsburgh, PA 15222

3355 Lenox Road NE
Atlanta, GA 30326

Washington, DC
800 17th Street NW
3rd Floor
Washington, DC 20006

Borrower Insight

Easy access to your loan information and customer service are available through Borrower Insight®. This online tool allows you to access your loan details directly. Midland customer service representatives can simultaneously view this information with you to resolve issues quickly.


Considering defeasance? Midland Loan Services has extensive experience working with borrowers and their representatives through the defeasance process. Midland personnel can explain the process and introduce the borrower to a major defeasance consulting firm for assistance with the transaction.

Please contact Midland at for more information about defeasance.


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Important Legal Disclosures & Information

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions (including PNC Bank, National Association and its subsidiaries) to obtain, verify, and record information that identifies each person who establishes a formal relationship with such institution. What this means for you -- when you enter into a business relationship with PNC Bank, we will ask you your name, street address, tax ID number and other pertinent information that will allow us to identify you. We may also ask to see your organizational documents or other identifying information. We appreciate your business and patience with our compliance efforts.

FDIC Privacy Rights:

Midland provides commercial loan servicing for the Federal Deposit Insurance Corporation (FDIC).  Borrowers with loans controlled by FDIC Receiverships have certain privacy rights which are described in detail at

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.