Midland Commercial Loan Servicing

Building the Premier Real Estate Financial Services Firm – One Loan at a Time®

Committed to setting the industry standards for servicing quality and responsiveness

As a leading third-party servicer, Midland offers the full scope of commercial loan servicing, including subservicing and Shared Servicing® solutions. We have broad experience serving portfolio lenders, insurance companies, banks and CMBS issuers.

Midland provides specialized loan servicing for Fannie Mae, Freddie Mac, FHA / HUD and Ginnie Mae programs. Fannie Mae and Freddie Mac have approved Midland as an outsourcing provider of certain servicing and asset management functions to their multifamily lenders.

Midland has applied advanced information technology systems for the delivery of services to the commercial real estate finance industry. Our proprietary loan management system, Enterprise!®, was developed specifically to improve the management of commercial loan portfolios. Enterprise! provides secure online access to detailed loan and collateral information for investors through the CRE Servicing InsightSM portal.

Commercial Mortgage Servicing & Subservicing Solutions

Our servicing solutions are extremely flexible, allowing clients to retain as many or as few servicing activities as desired. This flexibility allows clients the option to retain direct borrower customer service, asset management and credit-related activities, while increasing efficiency by outsourcing the highly scalable processing activities.

  • Portfolio Lenders
  • Institutional Investors
  • Financial Institutions
  • Specialty Finance Companies
  • Mortgage Bankers
  • GSE Multifamily Seller/Servicers

Benefits of Midland's Servicing Solutions

Our solutions help your business

Reduce operating expenses

  • Off-load scalable processing activities
  • Reduce system costs
  • Transform fixed costs to variable costs
  • Improve risk management capabilities

Improve risk management capabilities

  • Increase ability to analyze portfolio performance and credit exposures
  • Enhance business continuity and disaster recovery capabilities
  • Improve control environment and strong audit results (annual SOC 1, SOC 2 and Reg AB audits)
  • Access to in-depth expertise in critical exposure functions (insurance, taxes)

Increase operating efficiency

  • Better leverage company staff to address value-added activities
  • Improve management of complex and subordinate debt
  • Enhance borrower customer service through borrower Internet portal
  • Improve treasury management to help maximize deposit benefit
  • Utilize advanced servicing technology and digital imaging

Midland can provide for all payment processing, loan administration, real estate tax, insurance, UCC, escrow and reserve administration, lockbox and cash management administration, collection activities, and customer service activities. In addition, we can provide collateral surveillance services including annual property inspections and the collection, review and analysis of property operating statements and borrower financial statements.

Servicing Reporting Tools

Midland's suite of servicing options

Borrower Insights portal

Midland has re-designed its internet portal for servicing clients that provides secure, direct online access to current and historical  loan servicing information, borrower and collateral data, property financial statements and rent rolls as well as access to loan documents and standard reports.


The cornerstone of Midland's servicing solutions is our proprietary Enterprise!® loan management system. The Enterprise! platform includes an integrated document imaging solution, through which Midland delivers a "paperless" electronic loan file with digital storage and retrieval of loan, property and other related documents. Additionally, Enterprise! features two Internet portals for our servicing clients and their borrowers.

Related Resources


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Midland Servicer Ratings

Midland has been committed to setting the industry standards for servicing quality and responsiveness.

S&P Servicer Report

S&P Global Ratings' rankings on Midland Loan Services (Midland) are ABOVE AVERAGE as a commercial mortgage loan primary, master, and special servicer

Fitch Servicer Report

Fitch rates primary and master servicers, which protect the interests of the certificate holders in the trust by servicing and administering the mortgage loans. 

Morningstar Servicer Report

DBRS Morningstar is a full-service global credit ratings business and a market leader in Canada, and in multiple asset classes across the U.S. and Europe.