Commercial Loan Servicing

Midland provides commercial mortgage servicing and subservicing for portfolio lenders, institutional investors, financial institutions, specialty finance companies, mortgage bankers and GSE multifamily seller/servicers.

Our servicing solutions are extremely flexible, allowing clients to retain as many or as few of the servicing activities as they wish. This allows our clients the option to retain direct borrower customer service, asset management and credit-related activities, while increasing efficiency by outsourcing the highly scalable processing activities. Midland's servicing solution can be provided on a private-label basis, which is completely transparent to borrowers.

Benefits of our servicing solutions include:

Reduce operating expenses

• Off-load scalable processing activities
• Reduce system costs
• Transform fixed costs to variable costs

Improve risk management capabilities

• Increase ability to analyze portfolio performance and credit exposures
• Enhance business continuity and disaster recovery capabilities
• Improve audit, control environment and security standards (annual SSAE 16 SOCI audit)
• Access to in-depth expertise in critical exposure functions (insurance, taxes)

Increase operating efficiency

• Better leverage company staff to address value-added activities
• Improve management of complex and subordinate debt
• Enhance borrower customer service through borrower Internet portal
• Improve treasury management to help maximize deposit benefit
• Utilize advanced servicing technology and digital imaging

Midland can provide for all payment processing, loan administration, real estate tax, insurance, UCC, escrow and reserve administration, lockbox and cash management administration, collection activities, and customer service activities. In addition, we can provide credit administration services including annual property inspections and the collection, review and analysis of property operating statements and borrower financial statements as well as "full-scope" asset reviews and valuations. Clients can choose to either retain or contract for the management of borrower-initiated asset management requests or special credits asset management. We can provide all of these services on either a primary or sub-servicing basis.

The cornerstone of Midland's servicing solutions is our proprietary Enterprise!® loan management system. The Enterprise! platform includes an integrated document imaging solution, through which Midland delivers a "paperless" electronic loan file with digital storage and retrieval of loan, property and other related documents. Additionally, Enterprise! features two Internet portals for our servicing clients and their borrowers.

Portfolio Investor Insight^® is an Internet-based portfolio administration, inquiry and reporting facility that provides clients access to current loan servicing information, borrower and collateral data, property financial statements and rent rolls, reports, document images, and the ability to print or download reports or documents.

Borrowers and their representatives have access to Borrower Insight^®, an Internet-based loan inquiry facility that enables borrowers to view balances, payment histories and billing information on their loans in a secure environment using a standard Internet connection. The portal includes administrative functionality to support users in performing their own borrower customer service functions, facilitating enhanced service and responsiveness. As part of our private-label offering, Borrower Insight can be client-branded, allowing access through the client's own website to provide complete transparency for borrower customer service purposes.

Midland is also an approved Fannie Mae, Freddie Mac and FHA/GNMA multifamily contract service provider. We strive to provide the highest quality of service to our clients' and their borrowers.

Shared Servicing^® delivers Midland's Enterprise!^® technology platform, along with the option to outsource selected servicing activities to us on a private-label basis. The client maintains direct control of borrower relationships and asset management responsibilities, while outsourcing the processing and administrative functions to Midland.

Shared Servicing allows the client to reduce the expense of application software, related hardware, ongoing maintenance and desktop administration. A monthly fee includes system hosting, support and maintenance, and disaster recovery infrastructure.

Learn more about Enterprise!, the technology platform that delivers Shared Servicing.

Midland offers a full range of premiere third-party construction loan administration services. Our Construction Loan Administration group gives clients an effective and efficient mechanism to administer construction loans and manage their construction lending risk on a project basis.

We typically participate in closing activities and attend the initial planning meeting. Our post-closing services include construction and budget monitoring, disbursement administration, title management, loan servicing, and reporting. We maintain a strong risk management focus with a particular emphasis on mitigating contractual, budget, design and scheduling risks and have experience in the management, resolution and disposition of under-performing and defaulted construction loans.

Our proven experience includes out-of-the-ground office, retail, hospitality, residential and multifamily housing construction; condominium conversions; major mall rehabilitations; phased expansions and out-parcel developments, substantial renovations; and natural disaster loss administration. Our clients include major investment banking firms, insurance companies, specialty finance companies and real estate investment trusts.

For statistics on our servicing portfolio:

Download the Midland Fact Sheet

Midland has significant experience providing loan servicing and asset management support services for acquirers of distressed commercial mortgage debt portfolios, including FDIC structured transactions.

These services include payment processing, loan accounting, asset administration, construction loan administration, cash and treasury management, REO accounting, remittances and investor reporting. Midland can provide a comprehensive solution to deliver the entire back office and infrastructure to support distressed debt portfolio acquisitions and asset management.

Midland also provides the full scope of distressed commercial debt portfolio asset management, workout and resolution services, and has demonstrated experience serving specialty finance companies and opportunistic investors. Midland's special services can be tailored to the needs of the distressed portfolio acquirer. We offer a turnkey solution that includes asset management and disposition, as well as complete asset administration and infrastructure support.

Midland has redesigned Portfolio Investor Insight^®, its Internet portal for servicing clients that provides secure, direct online access to current loan servicing information, borrower and collateral data, property financial statements and rent rolls, as well as access to loan documents and a reporting facility.

Sign-On to Portfolio Investor Insight