PNC Bank Canada Branch | Complaint Resolution Procedures

PNC Bank Canada Branch (‘Canada Branch’) has procedures for customers who wish to bring a concern to our attention.  We encourage you to follow the complaint procedures outlined here.

Timelines

We work hard to ensure your complaint is acknowledged and investigated in a timely manner.  We will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 56 days from the date we receive the complaint.  In the event we are unable to respond within this time period, we will provide a notice to you outlining the reasons for the delay and the expected time it will take to respond to you.  You also have the right to contact the Ombudsman for Banking Services and Investments (‘OBSI’), the external complaints body for Canada Branch.

If you have a complaint, please download and complete the Canada Branch Complaint Form and send by email to Canada_Complaints@pnc.com or by mail to:

Canada Complaints
PNC Bank Canada Branch
130 King Street West, Suite 2140
Toronto, Ontario, Canada M5X 1E4

Once your complaint is submitted, a PNC Representative will review.

If your complaint remains unresolved after 90 days or has not been resolved to your satisfaction by PNC Bank Canada Branch, you may contact OBSI as follows.

Mail:
201 Queen Street West, Suite 2400,
P.O. Box 8
Toronto, Ontario M5H 3R3

Telephone/fax:
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865

E-mail:
ombudsman@obsi.ca

Website:
www.obsi.ca

FCAC rates PNC Bank Canada Branch Tier 2; i.e., no retail activity. PNC Bank Canada Branch engages in corporate and commercial activities. PNC Bank Canada Branch has no retail complaints for the year ended 31Dec2021.

Additional Resources:

The Financial Consumer Agency of Canada ("FCAC")

FCAC monitors and supervises federally-regulated financial institutions to ensure they comply with federal consumer protection laws.  The FCAC also helps to educate consumers and monitors industry codes of conduct and public commitments designed to protect the rights and interests of the consumers.  If you have a complaint in respect to a violation or perceived violation of a consumer protection law, a public commitment, or an industry code of conduct, you may contact the FCAC as follows:

Mail:
Financial Consumer Agency of Canada
6th Floor, 427 Laurier Ave, West
Ottawa, Ontario, Canada
K1R 1B9

Telephone:
Toll Free service in English:  1-866-461-3222
Toll Free service in French:  1-866-461-2232

Website:
www.fcac-acfc.gc.ca

The FCAC will determine whether the financial institution is in compliance with federal consumer protection laws. It will not provide redress or compensation and does not have involvement in individual disputes.

Important Legal Disclosures & Information

PNC General Disclosure

Canada Branch's Privacy Statement

In Canada, PNC Bank Canada Branch, the Canadian branch of PNC Bank, provides bank deposit, treasury management, lending (including asset-based lending) and leasing products and services. Deposits with PNC Bank Canada Branch are not insured by The Canada Deposit Insurance Corporation or by the United States Federal Deposit Insurance Corporation.

PNC is a registered mark of The PNC Financial Services Group, Inc. ("PNC")