PNC Bank Canada Complaint Resolution Procedures
Timelines
PNC Bank Canada has procedures for customers who wish to bring a concern to our attention. We encourage you to follow the complaint procedures outlined here.
We work hard to ensure your complaint is acknowledged and investigated in a timely manner. We will do our best to respond and appropriately resolve your concern within 56 days from the date we receive the complaint. In the event we are unable to respond within this time-period, we will provide a written notice to you outlining the reasons for the delay and the expected time it will take to respond to you. You also have the right to contact the Ombudsman for Banking Services and Investments (‘OBSI’), the external complaints body for PNC Bank Canada.
Contact Us
If you have a complaint, please download and complete the PNC Bank Canada Complaint Form excluding confidential information, and send by email to Canada_Complaints@pnc.com or by mail to:
Canada Complaints
PNC Bank Canada
130 King Street West, Suite 2140
Toronto, Ontario, Canada M5X 1E4
Once your complaint is submitted, a PNC Representative will review.
If your complaint remains unresolved after 56 days or has not been resolved to your satisfaction by PNC Bank Canada, you may contact the Ombudsman Banking Services and Investments (“OBSI”) as follows.
Mail:
20 Queen Street West, Suite 2400, P. O. Box 8
Toronto, Ontario M5H 3R3
Telephone/fax:
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
E-mail:
ombudsman@obsi.ca
Website:
FCAC rates PNC Bank Canada Tier 2; i.e., no retail activity. PNC Bank Canada engages in corporate and commercial activities. PNC Bank Canada had no retail complaints for the year ended 31Dec2024.
The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes banks, ("financial institutions"), for compliance with federal consumer protection laws.
Financial institutions are legally required to have a complaint-handling process in place.
If you have a problem with a financial product or service, you may file a complaint with the responsible financial institution directly. If you are not satisfied with how your complaint has been handled or 56 days has passed since you made your complaint, you can escalate the complaint to the External Complaints Body, The Ombudsman for Banking Services and Investments (‘OBSI’), using this link to make a complaint at OBSI.
If you want to know your rights or need information about the complaint-handling process of a financial institution, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.
Web site: www.canada.ca/fcac
Online form: https://www.canada.ca/en/financial-consumer-agency/corporate/contact.us.html
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC.
Visit https://srvcanadavrs.ca/en/ to learn more.
Mailing address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa ON K1R 7Y2