PNC Bank Canada Branch | Complaint Resolution Procedures

We have established procedures for customers who wish to bring a concern to our attention and encourage you to follow the complaint procedures outlined here.

Timelines

We work hard to ensure your complaint is acknowledged and investigated in a timely manner. We will do our best to provide a response detailing your concern and the appropriate resolution or explanation within 90 days from the date the complaint was received. In the event that we are unable to respond within this time period, a notice will be provided to you outlining the reasons for the delay and the estimated completion date of the investigation and you will also have the right to contact the OBSI.

If you have a complaint, please download and complete the Canada Branch Complaint Form and send by email to Canada_Complaints@pnc.com or by mail to:

Chief Operating Officer 
PNC Bank Canada Branch 
130 King Street West, Suite 2140 
Toronto, Ontario, Canada M5X 1E4

Once your complaint is submitted, a PNC Representative will review.

If your complaint remains unresolved or has not been resolved to your satisfaction by PNC Bank Canada Branch, you may contact OBSI as outlined below.

Mail:
401 Bay Street, Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4

Telephone/fax:
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865

E-mail:
ombudsman@obsi.ca

Website:
www.obsi.ca

Additional Resources:

The Financial Consumer Agency of Canada ("FCAC")

The Financial Consumer Agency of Canada (“FCAC”) supervises federally regulated financial institutions to ensure that they comply with federal consumer protection laws. The FCAC also helps to educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of the consumers. If you have a complaint in respect to a violation of a consumer protection law, a public commitment or an industry code of conduct, you may contact the FCAC as follows:

Mail:
Financial Consumer Agency of Canada
6th Floor, 427 Laurier Ave, West
Ottawa, Ontario, Canada
K1R 1B9

Telephone:
Toll Free: 1-866-461-3222

Website:
www.fcac-acfc.gc.ca

The FCAC will determine whether the financial institution is in compliance with federal consumer protection laws. It will not provide redress or compensation and does not have involvement in individual disputes.


Coercive Tied Selling

The Bank Act requires banks to inform customers in plain language that coercive tied selling is illegal.

To comply with the law, PNC Bank Canada Branch is providing information explaining what coercive tied selling is.

Learn More »

Important Legal Disclosures & Information

Important Legal Disclosures & Information

PNC Bank Canada Branch General Disclosure

In Canada, PNC Bank Canada Branch provides various bank products and services.  Deposits with PNC Bank Canada Branch are not insured by the Canada Deposit Insurance Corporation.

® PNC and PNC Bank are registered Trademarks of The PNC Financial Services Group, Inc.