PNC Bank Canada does not engage in coercive tied selling. More specifically, it is against the law for a bank to "impose undue pressure on, or coerce a person to obtain a product or service from a particular person, including the authorized foreign bank and any of its affiliates, as a condition for obtaining another product or service from the authorized foreign bank." Thus, a bank may not unduly pressure you to buy a product or service that you do not want from the bank, one of its affiliates or any other person in order to obtain another bank product or service from the bank.

PNC Bank Canada does not engage in coercive tied selling. This means that PNC Bank Canada will not "impose undue pressure on, or coerce a person to obtain a product or service from a particular person, including the authorized foreign bank and any of its affiliates, as a condition for obtaining another product or service from the authorized foreign bank”.

PNC Bank Canada, like other companies, often looks for tangible ways to show its interest in your business and appreciation for your loyalty. Sales practices, such as preferential pricing and bundling of products and services, offer potential and existing customers better prices or more favourable terms. These practices should not be confused with coercive tied selling, as defined by the Bank Act, and we may offer bundled products or services at prices which are lower than the sum of the prices of the items when sold individually.

We expect all employees at PNC Bank Canada to comply with the law by not practicing coercive tied selling. We urge you to let us know if you believe that you have experienced coercive tied selling in any dealings with us by following our Complaint Resolution process.