Section 576.1 of the Bank Act prohibits an authorized foreign bank (a "bank") such as PNC Bank, Canada Branch from practicing coercive tied selling. More specifically, it is against the law for a bank to "impose undue pressure on, or coerce a person to obtain a product or service from a particular person, including the authorized foreign bank and any of its affiliates, as a condition for obtaining another product or service from the authorized foreign bank." Thus, a bank may not unduly pressure you to buy a product or service that you do not want from the bank, one of its affiliates or any other person in order to obtain another bank product or service from the bank.
PNC Bank, Canada Branch does not engage in coercive tied selling. This means that PNC Bank Canada Branch will not "impose undue pressure on, or coerce a person to obtain a product or service from a particular person, including the authorized foreign bank and any of its affiliates, as a condition for obtaining another product or service from the authorized foreign bank”.
PNC Bank, Canada Branch like other companies, often looks for tangible ways to show its interest in your business and appreciation for your loyalty. Sales practices, such as preferential pricing and bundling of products and services, offer potential and existing customers better prices or more favourable terms. These practices should not be confused with coercive tied selling, as defined by the Bank Act, and we may offer bundled products or services at prices which are lower than the sum of the prices of the items when sold individually.
We expect all employees at PNC Bank Canada Branch to comply with the law by not practicing coercive tied selling. We urge you to let us know if you believe that you have experienced coercive tied selling in any dealings with us by following our Complaint Handling process.
If you have experienced coercive tied selling in any dealing with PNC Bank, Canada Branch, or have any questions, concerns or complaints, let us know. You can download and complete the Canada Branch Complaint Form and send by email to Canada_Complaints@pnc.com or by mail to:
Chief Operating Officer
PNC Bank Canada Branch
130 King Street West, Suite 2140
Toronto, Ontario, Canada M5X 1E4
Once your complaint is submitted, a PNC Representative will review.
If your complaint remains unresolved after 90 days or has not been resolved to your satisfaction by PNC Bank Canada Branch, you may contact Ombudsman Banking Services and Investments (“OBSI”) as follows.
401 Bay Street, Suite 1505, P.O. Box 5
Toronto, Ontario M5H 2Y4
Toll free telephone: 1-888-451-4519
Toll free fax: 1-888-422-2865
FCAC supervises federally-regulated financial institutions to ensure they comply with federal consumer protection laws. The FCAC also helps to educate consumers and monitors industry codes of conduct and public commitments designed to protect the interests of the consumers. If you have a complaint in respect to a violation of a consumer protection law, a public commitment or an industry code of conduct, you may contact the FCAC as follows:
Financial Consumer Agency of Canada
6th Floor, 427 Laurier Ave, West
Ottawa, Ontario, Canada K1R 1B9
Toll Free: 1-866-461-3222
Toll Free (French): 1-866-461-2232
The FCAC will determine whether the financial institution is in compliance with federal consumer protection laws. It will not provide redress or compensation and does not have involvement in individual disputes.
In Canada, PNC Bank Canada Branch, the Canadian branch of PNC Bank, provides bank deposit, treasury management, lending (including asset-based lending) and leasing products and services. Deposits with PNC Bank Canada Branch are not insured by The Canada Deposit Insurance Corporation or by the United States Federal Deposit Insurance Corporation
® PNC and PNC Bank are registered Trademarks of The PNC Financial Services Group, Inc.