How can I obtain my current account balance or a copy of my contract? Please call 1-888-PNC-BANK (1-888-762-2265). Your reference code is: MRTH
How was the draw period ending date determined? The end of the draw period in this email may be the same date as the draw period’s ending date in your contract or a few days later. If the date is later, all other terms in your contract and in the mortgage or deed of trust remain the same.
Where do I find any differences between the minimum monthly payment during the draw and repayment periods? Your contract explains how the minimum monthly payment during the repayment period is determined. Your minimum monthly payment will likely increase and the interest rate may change (other than for any fixed-rate-option balances).
For example, if you made interest-only payments during the draw period, you will be required to make payments of the outstanding principal and charges as well as interest during repayment. If so, you may want to start paying down principal now. We are available to answer any questions you may have about your repayment period payment.
How does the end of the draw period affect any fixed-rate-option balance(s)? If you have any fixed-rate-option balance(s), you will continue to make the scheduled payments on those balance(s) until they are paid in full.
What happens to the credit insurance or Line of Credit Protection Plan (“Plan”) I purchased? If you currently have credit insurance or the Plan, the credit insurance or Plan will terminate when the draw period ends. The credit insurance or Plan will not cover balances during the repayment period. If you choose, you may cancel the credit insurance or Plan before the draw period ends by contacting the insurance carrier or Plan Administrator at the following numbers: If you have credit insurance, call 1-800-445-6500; if you purchased the Plan, call 704-338-0112.
I have an automatic funds transfer authorization to pay my account’s billed payment. How will the end of the draw period affect these arrangements? If you have an automatic funds transfer (often referred to as “ACH”) made from a checking or savings account at PNC Bank, N.A. or another financial institution, the ACH payment will be made according to the contract’s repayment requirements. Your account’s billed minimum payment during the repayment period will likely change. Unless you have appropriate funds in the account, after the draw period ends you could overdraw the deposit or savings account. If the ACH is canceled or terminated, you will need to make your payments by check.
I have an online or automated payment set up to pay my account’s billed payment. How will the end of the draw period affect this arrangement? If you currently have automated payments using any online or other automated method at PNC Bank, N.A. or with another financial institution or payment provider, please make sure you update your payment directions to accommodate your new repayment period payment. Unless you have appropriate payment arrangements and funds in your account after the draw period ends, you could fail to make the required payment or overdraw your deposit or savings account. If the automated payment is canceled or terminated, you will need to make your payments by check.
What happens if my account is not refinanced and has a zero balance when the draw period ends? If your account is not refinanced at PNC Bank and has a zero balance at the close of business on the date the draw period ends, we will close the account and process a release of the mortgage or deed of trust securing the account.