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Reporting Fraud
The sooner your report fraud or identity theft, the faster PNC, other financial institutions and the authorities can take steps to assist you.
If you are a victim of identity theft, it's important that you take action immediately. If you have accounts at PNC, contact your branch or account representative, or call our toll-free number 1-888-PNC-BANK right away to report the situation. Also, you might want to check the following for activity:
- Customer Activity Log
- Customer Account Record
If you believe you have become a victim of fraud, please do the following:
- Call PNC and let us know your identity has been compromised or stolen.
- Call any other financial institution(s) you deal with and make them aware of the situation.
- Call your credit card companies and ask that access to your accounts be restricted. Open new accounts if necessary.
- Check through your personal documents to determine what items are missing.
- If checks are missing from your checkbook, issue stop payments on each check.
- If your driver's license is stolen, call your local Department of Motor Vehicles office.
- If your Social Security Card is stolen, call the Social Security Administration.
- Ask to have your account numbers, PINs, and passwords changed immediately.
- Ask your bank, brokerage firms and credit card companies to review transactions on all of your accounts.
- File a report with the police and get a copy of it for your records.
- Document what happened when and to whom you spoke.
If you have any additional questions or concerns about fraud or identity theft, call PNC Bank at 1-888-PNC-BANK.
What to do if you receive a Suspicious Message
If you suspect that you've RECEIVED a fraudulent e-mail that appears to be from PNC Bank:
- Do NOT respond
- Do NOT click on any links
- Do NOT provide any personal information
- Forward the email to PNC Bank abuse@pnc.com
- Delete the email
If you responded or disclosed your personal information to a possible fraudulent message, notify PNC Bank's Online Banking Team immediately at 1-800-762-2035 or visit us at a local branch.
What to do if you suspect a bug or vulnerability
If you suspect a bug, vulnerability or other system issue with PNC products or services, you can report it to us at abuse@pnc.com.
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