The sooner you report fraud or identity theft, the faster PNC, other financial institutions and the authorities can take steps to assist you.
If you have any additional questions or concerns about fraud or identity theft, call PNC Bank 1-888-PNC-BANK (1-888-762-2265). Representatives are available Monday through Friday from 7:00 a.m. until 10:00 p.m. ET and Saturday and Sunday from 8:00 a.m. until 5:00 p.m. ET.
If you suspect that you've RECEIVED a fraudulent e-mail that appears to be from PNC Bank:
If you responded or disclosed your personal information to a possible fraudulent message, notify PNC Bank's Online Banking Team immediately at 1-800-762-2035 or visit us at a local branch. Representatives are available Monday through Friday from 7:00 a.m. until 10:00 p.m. ET and Saturday and Sunday from 8:00 a.m. until 5:00 p.m. ET. Contact your local branch for hours of operation.
Be sure the emails, texts and phone calls you receive are from a trusted source. Do not click on links or attachments or respond with personal information unless you have verified the sender. If you suspect you’ve received a fraudulent message, take a screen shot of the message and forward it to abuse@pnc.com.
If you are a victim of identity theft, it's important that you take action immediately. If you have accounts at PNC, contact your branch or account representative, or call our toll-free number 1-888-PNC-BANK (1-888-762-2265) right away from to report the situation. Representatives are available Monday through Friday from 7:00 a.m. until 10:00 p.m. ET and Saturday and Sunday from 8:00 a.m. until 5:00 p.m. ET. Please contact your local branch for hours of operation.
Immediately contact your bank or card issuer if a credit or debit card is lost or stolen. Review your account agreement for details on liability.
Our PNC automated system may call you to verify activity on your accounts. If our automated system calls to inform you that your credit or debit card is potentially compromised and must be replaced, the callback number is:
A PNC employee may also call you to verify activity on your accounts. If we are unable to contact you and need to leave a voicemail, we may leave any of these valid PNC phone numbers in a voicemail for you to contact us:
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