Auto Lending Customer Service & Support
Find information on how to manage your auto loan account with PNC.
Getting Started
Access your auto loan account with PNC Online Banking.[1]
PNC Online Banking is your secure online resource for viewing important account information and accessing helpful tools to manage your loan.
Once logged into Online Banking you can:
- Get organized and save paper with paperless statements
- Set up account alerts to stay informed
- Schedule payments for your account
Getting started with Online Banking for the first time? Here's what you'll need:
- Social Security Number (SSN)
- PNC Account Number
- One of the following:
- PNC Visa® Debit Card PIN
- Online Access PIN
- Mobile or Phone Number to receive a one-time passcode.
If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.
Online Banking
Take advantage of the tools in Online Banking to help you manage your loan.
Schedule One-Time or Recurring Payments
- Log in to Online Banking.
- Select your auto loan account and choose Make a Payment.
- Select a From account, choose your Frequency, Start Date, End Date and Payment Amount.
- Review disclosure and hit Submit.
Set Up Alerts in Online Banking[2]
These alerts will notify you of key activity on your PNC Auto Loan.
- Access the Alerts Tab in Online Banking.
- Select auto.
- Log in to start setting up alerts.
Important Forms & Payment Documents
Pay your auto loan from your checking or savings account, including accounts at other banks.
Click here to download the Automated Payment Authorization Form
Click here for information about how to read your Auto Loan statements
Access your account from your phone using the PNC Mobile app[3]
FAQs
Answers to common auto lending questions.
Customers can call a Client Loan Advisor for a status update on their application[4] at any time during hours of operation.
Monday - Friday, 8:00 a.m. - 6:00 p.m. ET
Saturday, 9:00 a.m. - 2:00 p.m. ET
1-855-619-6608
| Payment Methods |
Description | How To Use |
|---|---|---|
| PNC Online Banking | Make a payment to your account using PNC Online Banking. You can schedule one time or recurring payments. | Navigate to PNC Online Banking and select your account. Click Make a Payment on your account activity screen to schedule a payment. |
| PNC Mobile App | Make a payment to your account using PNC's Mobile App. You can schedule one time, same day payments from a PNC deposit account. | Download the PNC Mobile app from your phone's app store and log in. Select your account and choose Make a Payment to schedule a payment. |
| Automated Payments | Enroll in the Automated Payment Program and have your monthly payment automatically deducted from your deposit account. | Download, complete, and return the Automated Payment Authorization form using the instructions on the form OR call 1-888-762-2265 to have the form emailed to you to be submitted electronically. |
| Pay by Phone - Voice Banking | Make a one time, same day payment using our Voice Banking service. | Pay over the phone with Voice Banking by calling 1-888-PNC-BANK (1-888-762-2265).[5] If paying from a non-PNC deposit account, have your account number and routing number available. |
| In-Branch Payment | Make a payment at any PNC Branch. | Visit a PNC Branch during normal branch hours to make a payment. The payment is effective as of the date the payment is made, although it may take up to 2 business days for the payment to be reflected on your account. |
| Mail Your Payment | Make a payment to your account by mail. | Address for regular mail payments: PNC Bank PO Box 747066 Pittsburgh, PA 15274-7066 |
| Send a check in the mail along with the payment slip provided at the bottom of your monthly billing statement. If you do not have a statement, please make sure to write your PNC account number on your check. | Address for overnight mail payments: c/o PNC Bank Lockbox 747066 500 First Ave. Pittsburgh, PA 15219 |
- Log in to Online Banking
- Click the Transfer Funds tab and choose PNC Accounts and Payments.
- Select a 'From' account. If you're making a payment from a non-PNC account, you'll need the bank routing number and account number to add the external account.
- Select your Auto Loan as the 'To' account.
- Enter your payment options and schedule your payment.
- Select Recurring Monthly to setup recurring payments.
You can request to suspend or cancel your automated payment as long as your contact us at least three (3) business days before your next payment due date. Please call us at 1-888-PNC-BANK (1-888-762-2265) or visit the nearest PNC Branch.
Suspending your automated payment is a temporary option which will allow you to stop your automated payment for one month. You are still responsible for making your payment on time to avoid late fees. When you suspend your automated payment, you must make your monthly payment manually to keep your account current and allow automated payments to resume the next month.
If you chose to cancel your automated payment service, you will be responsible for making on-time payments once the automated payment has been removed from your account. Any applicable interest rate discount for automated payments will be lost, which means that your monthly payment may increase since additional interest would be charged.
You can review your payoff information for your loan through Online Banking. Once you have signed onto Online Banking:
- Select your loan account from the My Accounts Summary page.
- You will be sent to your Account Activity page.
- From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-762-2265.
If the minimum payment due has already been made for the billing period, currently a statement is not generated. We do understand your concern and are looking into making a statement available regardless of whether a payment is due or not. We appreciate your patience as we continue improving the process.
Calculate Payments
Calculate auto payments for the life of the loan.
Title Info
Important details about your vehicle's title.
Upon closing your PNC auto loan, you will be required to list PNC as lienholder.
If you are currently listed on the title, PNC will need the original title and state required form signed/dated. Everyone's situation may be different, so if additional steps are needed to secure the title, a representative from PNC Bank will contact you.
Financial Hardship
Understanding your options.
Unexpected events may impact your ability to make your auto loan payment. We understand and we're ready to discuss how we can help.
Life changing events impacting your finances can occur. A few examples:
- Unemployment.
- Reduction in income.
- Illness or injury.
- Change in martial or familial status.
- Other unexepected life events.
The first step is to contact us to discuss your personal situation. This will allow us the opportunity to determine what assistance plans may be available to meet your needs.
If you are having trouble making payments call: 1-888-762-2265
Financial Hardship Assistance
For a COVID-19 related hardship, please visit our COVID update center
Contact Us
Can't find what you're looking for? Get in touch with our Customer Care team.
Call Us
24-hour Automated Account Information
is available 24/7, 365 days a year.
PNC Customer Care Consultants
are Available
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
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Online Banking is free to customers with an eligible account; however there may be a fee for certain optional services. We reserve the right to decline or revoke access to Online Banking or any of its services. All online banking services are subject to and conditional upon adherence to the terms and conditions of the PNC Online Banking Service Agreement.
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PNC Alerts are free to customers. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.
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A Supported mobile device is needed to use mobile banking. Third party standard message and data rates apply.
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Credit is subject to approval. Certain restrictions and conditions apply.
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Your use of the Voice Banking service, with the entry of your PIN, is your authorization for PNC Bank to initiate a payment via an ACH debit or other electronic entry to the designated account. Your payment cannot be canceled after you have submitted it.
PNC pay by phone transactions are free via our automated phone service.
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General Disclosure
Bank deposit products and services provided by PNC Bank, National Association. Member FDIC
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