Personal Credit Cards

Auto Lending
Customer Service & Support

Find information on how to manage
your auto loan account with PNC

Getting Started

Access your auto loan account with PNC Online Banking[1]


PNC Online Banking is your secure online resource for viewing important account information and accessing helpful tools to manage your loan.

Once logged into Online Banking you can:

  • Get organized and save paper with paperless statements
  • Set up account alerts to stay informed
  • Schedule payments for your account

Getting started with Online Banking for the first time? Here's what you'll need:

  • Social Security Number (SSN)
  • PNC Account Number
  • One of the following:
    • PNC Visa® Debit Card PIN
    • Online Access PIN
    • Mobile or Phone Number to receive a one-time passcode.

If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.

Enroll in Online Banking 

Online Banking

Take advantage of the tools in Online Banking
to help you manage your loan


Schedule One-Time or Recurring Payments

  • Log in to Online Banking.
  • Select your auto loan account and choose "Make a Payment."
  • Select a "From" account, choose your "Frequency," "Start Date," "End Date" and Payment Amount."
  • Review disclosure and hit "Submit."

Set Up Alerts in Online Banking[2]

These alerts will notify you of key activity on your PNC Auto Loan.

  • Access the "Alerts Tab" in Online Banking.
  • Select "auto."
  • Log in to start setting up alerts.


Access your account from your phone using the PNC Mobile app [3]

Important Forms &
Payment Documents

Pay your auto loan from your checking or savings account, including accounts at other banks.

Click here to download the Automated Payment Authorization Form»

Click here for information about how to read your Auto Loan statements»


Answers to common auto lending questions


Calculate Payments

Calculate auto payments for the life of the loan

Title Info

Important details about your vehicle's title

Upon closing your PNC auto loan, you will be required to list PNC as lienholder.

If you are currently listed on the title, PNC will need the original title and state required form signed/dated. Everyone's situation may be different, so if additional steps are needed to secure the title, a representative from PNC Bank will contact you.

Read more about important titling information for your loan »

Financial Hardship

Understanding your options


Unexpected events may impact your ability to make your auto loan payment. We understand and we're ready to discuss how we can help.

Life changing events impacting your finances can occur. A few examples:

  • Unemployment.
  • Reduction in income.
  • Illness or injury.
  • Change in martial or familial status.
  • Other unexepected life events.

The first step is to contact us to discuss your personal situation. This will allow us the opportunity to determine what assistance plans may be available to meet your needs.

If you are having trouble making payments call: 1-888-762-2265

Financial Hardship Assistance

For a COVID-19 related hardship, please visit our COVID update center»

Contact Us

Can't find what you're looking for?
Get in touch with our Customer Care team.



1-888-PNC-BANK (762-2265)

24-hour Automated Account Information
is available 24/7, 365 days a year.

PNC Customer Care Consultants are Available:

Monday - Friday:
7:00 a.m. - 10:00 p.m. ET

Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET


Important Legal Disclosures & Information

  1. Online Banking is free to customers with an eligible account; however there may be a fee for certain optional services. We reserve the right to decline or revoke access to Online Banking or any of its services. All online banking services are subject to and conditional upon adherence to the terms and conditions of the PNC Online Banking Service Agreement.

  2. PNC Alerts are free to customers. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.

  3. A supported mobile device is needed to use Mobile Banking. Standard message and data rates may apply.

  4. Credit is subject to approval. Certain restrictions and conditions apply.

  5. PNC pay by phone transactions are free via our automated phone service.

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Visa is a registered trademark of Visa International Service Association and used under license.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.