Auto Lending
Customer Service & Support
Find information on how to manage
your auto loan account with PNC
Getting Started
Access your auto loan account with PNC Online Banking[1]
PNC Online Banking is your secure online resource for viewing important account information and accessing helpful tools to manage your loan.
Once logged into Online Banking you can:
- Get organized and save paper with paperless statements
- Set up account alerts to stay informed
- Schedule payments for your account
Getting started with Online Banking for the first time? Here's what you'll need:
- Social Security Number (SSN)
- PNC Account Number
- One of the following:
- PNC Visa® Debit Card PIN
- Online Access PIN
- Mobile or Phone Number to receive a one-time passcode.
If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.
Online Banking
Take advantage of the tools in Online Banking
to help you manage your loan
Schedule One-Time or Recurring Payments
- Log in to Online Banking.
- Select your auto loan account and choose "Make a Payment."
- Select a "From" account, choose your "Frequency," "Start Date," "End Date" and Payment Amount."
- Review disclosure and hit "Submit."
Set Up Alerts in Online Banking[2]
These alerts will notify you of key activity on your PNC Auto Loan.
- Access the "Alerts Tab" in Online Banking.
- Select "auto."
- Log in to start setting up alerts.
Access your account from your phone using the PNC Mobile app [3]
Important Forms &
Payment Documents
Pay your auto loan from any account, including accounts at other banks. Click here to download a copy of the Automated Payment Form.
Click here to download a copy of the Automated Payment Form»
FAQS
Answers to common auto lending questions
Where can I find information regarding my application status?
Customers can call a Client Loan Advisor for a status update on their application[4] at any time during hours of operation.
Monday - Friday, 8:00 a.m. - 6:00 p.m. ET
Saturday, 9:00 a.m. - 2:00 p.m. ET
1-855-619-6608
What are the different ways I can make a payment on my auto loan?
You can make a payment on your loan several different ways:
- You can make an electronic transfer through Online Banking via:
- The Transfer Funds tab, or
- Online Bill Pay through the Pay Bills tab.
- You can have it automatically withdrawn using our Automated Payment Program. Payments will be withdrawn from any account, including accounts at other banks.
- You can make a payment over the phone. There is a $7 fee for making a payment over the phone[5].
- You can mail a check or money order.
How do I schedule payments using a PNC account, or other bank accounts?
- Log in to Online Banking
- Click the Transfer Funds tab and choose PNC Accounts and Payments.
- Select a 'From' account. If you're making a payment from a non-PNC account, you'll need the bank routing number and account number to add the external account.
- Select your Auto Loan as the 'To' account.
- Enter your payment options and schedule your payment.
- Select Recurring Monthly to setup recurring payments.
My automated payment is due to draw from my account, and I will not have the funds available. Is there any way to stop that payment?
Automated payments are set up through the Automated Payment Program managed by PNC. Payments are withdrawn automatically from your PNC or non-PNC checking or savings account each month and applied to your loan or line of credit. To sign up for automated payments, you will need to complete and submit the Automated Payment Authorization Form by fax or mail.
Recurring payments are set up directly through PNC Online Banking. You can schedule a recurring payment to your loan or line of credit from a PNC or non-PNC checking or savings account by clicking Make a Payment from your account activity page. Through PNC Online Banking, you have the ability to manage, change or cancel your recurring payments at any time.
Cancellations must be made at least three (3) business days before the next payment due date by:
- Calling us at 1-888-PNC-BANK (1-888-762-2265)
- Faxing your request to 1-833-845-6442
- Visiting the nearest PNC Branch
- Mailing your request in writing to PNC Bank – Automated Payments, Mailcode BR-YB58-01-J, PO Box 5570, Cleveland, OH 44101 so that it is received at least three (3) business days before the payment date.
Please note that late fees may apply if we do not receive your payment by the due date.
Where can I find my payoff information?
You can review your payoff information for your loan through Online Banking. Once you have signed onto Online Banking:
- Select your loan account from the “My Accounts Summary” page.
- You will be sent to your Account Activity page.
- From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-762-2265.
I make my auto loan payment every month ahead of my due date, however, I don’t receive a statement reflecting this. Why am I not able to receive a statement?
If the minimum payment due has already been made for the billing period, currently a statement is not generated. We do understand your concern and are looking into making a statement available regardless of whether a payment is due or not. We appreciate your patience as we continue improving the process.
Title Info
Important details about your vehicle's title
Upon closing your PNC auto loan, you will be required to list PNC as lienholder.
If you are currently listed on the title, PNC will need the original title and state required form signed/dated. Everyone's situation may be different, so if additional steps are needed to secure the title, a representative from PNC Bank will contact you.
Read more about important titling information for your loan »
Financial Hardship
Understanding your options
Unexpected events may impact your ability to make your auto loan payment. We understand and we're ready to discuss how we can help.
Life changing events impacting your finances can occur. A few examples:
- Unemployment.
- Reduction in income.
- Illness or injury.
- Change in martial or familial status.
- Other unexepected life events.
The first step is to contact us to discuss your personal situation. This will allow us the opportunity to determine what assistance plans may be available to meet your needs.
If you are having trouble making payments call: 1-888-762-2265
Financial Hardship Assistance
For a COVID-19 related hardship, please visit our COVID update center»
Contact Us
Can't find what you're looking for?
Get in touch with our Customer Care team.
Call
24-hour Automated Account Information
is available 24/7, 365 days a year.
PNC Customer Care Consultants are Available:
Monday - Friday:
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
Important Legal Disclosures & Information
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Online Banking is free to customers with an eligible account; however there may be a fee for certain optional services. We reserve the right to decline or revoke access to Online Banking or any of its services. All online banking services are subject to and conditional upon adherence to the terms and conditions of the PNC Online Banking Service Agreement.
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PNC Alerts are free to customers. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.
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A supported mobile device is needed to use Mobile Banking. Standard message and data rates may apply.
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Credit is subject to approval. Certain restrictions and conditions apply.
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PNC pay by phone transactions are free via our automated phone service or $7 with agent assistance, unless payments are made from PNC Bank accounts or as otherwise restriced by state law.
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