Mortgage Lending
Customer Center

Mortgage Lending
Customer Center

What Would You Like To Do?

Make or Schedule a Payment

PNC offers a wide range of mortgage payment options, allowing you to choose the one that’s most convenient for you.

Learn About Escrow

Understand your PNC escrow account and escrow analysis statement.

Other Mortgage Services

Learn about your loan being transferred to PNC or obtaining a new loan.

Go Paperless

Get organized and save paper with paperless statements.

Get Help with a Financial Hardship

Unexpected events may impact your ability to make your monthly payments. PNC wants to help.

Forms, Documents, and Links

Find answers to some of the common questions about using online banking to service your PNC mortgage.

Using Online Banking

It’s easy to manage your mortgage loan with PNC Online Banking

PNC Online Banking is your 24/7 secure online resource for viewing important mortgage account information and accessing helpful tools to manage your loan.

Once logged into Online Banking, you can start to make use of the many benefits, including:

  • Get organized and save paper with paperless mortgage statements.
  • Setup account alerts to stay informed.
  • Schedule payments for your mortgage account.
  • Access mortgage documents such as your escrow statements and year-end tax statements (form 1098).
  • Schedule Recurring Mortgage Payments.

Getting started with Online Banking for the first time? Here's what you'll need:

  • Social Security Number (SSN)
  • PNC Account Number
  • One of the following:
    • Mobile or Phone Number to receive a one-time passcode.
    • PNC Visa® Debit Card PIN
    • Online Access PIN

If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.

Answers to Common Online Banking Questions

Find answers to some of the common questions about using online banking to service your PNC mortgage

Escrow refers to the taxes and insurance costs you pay as a portion of your mortgage payment.

When your mortgage is created, the escrow portion of your mortgage payment is set aside in an escrow account.

We estimate your escrow amount based on information from your property tax authorities, insurance carrier(s) and any other related expenses.

Alerts when payments are received:

  • Access Alerts Tab in Online Banking.
  • Select Mortgage.
  • Check alerts you want to receive.

Monthly Statements & Escrow Statements:

  • These alerts are set up when you Go Paperless and turn off paper statements (see Go Paperless Steps).
  • Access Online Statement Preferences in Online Banking to opt in or out of Alerts for statements.

Year-End Tax Statements:

  • This alert is setup when you enroll in Online Banking for the first time.

  • Log in to Online Banking.
  • Choose Make an Internal Transfer or Loan Payment.
  • Select a 'From' account. If you're making a payment from a non-PNC. account, you'll need the bank routing number and account number to add the external account.
  • Select your mortgage as the 'To' account.
  • Enter your payment options and schedule your payment.
  • Select Frequency: Monthly to setup recurring payments.

Other Mortgage Services

Mortgage Transfer

Answers to common questions regarding mortgage servicing transfers.

Save Money by Refinancing

Our guide helps you understand every step of the process.

Plan to Buy a New Home

Set your budget. Search for homes. Save your favorites.

Contact Us

Can't find what you're looking for? Get in touch with our Home Lending Center

Current Mortgage Customers

24-hour Automated Account Information is available 24/7, 365 days a year.

PNC Customer Care Consultants are Available

Mon. - Fri.: 8 a.m. to 9 p.m. ET
Sat. - Sun.: 8 a.m. - 5 p.m. ET

Notices of Error or Information Requests: To assert an error or to request information regarding your account, you must submit the notice of error or request for information in writing to: PNC Bank, PO Box 8807, Dayton, OH 45401-8807.

New York Borrowers Only: You may file complaints and obtain further information about PNC by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at WWW.DFS.NY.GOV.