It has recently come to our attention that some PNC customers have received fraudulent alerts via text or e-mail, claiming that there is an issue with their PNC account and encouraging them to click on a provided link to a non-PNC website and/or to call a non-PNC phone number in order to resolve it. While these texts and e-mails appear to be sent by PNC, please be aware that they are being sent by a malicious third party in hopes of receiving our customers’ personal or account-related information.
In general, if you receive something unexpected or suspicious, never click on a link or respond to a text message requesting personal or financial information like credit card numbers, Social Security numbers or other banking details. Instead, contact the bank directly using contact information from a known legitimate source or visit online by typing the company web address into your Internet browser. DO NOT use contact information contained in a suspect email/text.
If you suspect you've received a fraudulent email that appears to be from PNC, forward the message to PNC Abuse (firstname.lastname@example.org). If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (email@example.com).
If you are a PNC customer and you believe you may have responded to a fraudulent text or e-mail and disclosed personal or account-related information, immediately change your PNC online and mobile banking ID and password, then contact us directly at 888-PNC-BANK or 888-762-2265.
PNC is fully committed to protecting the security and privacy of our customers. For more information on the prevention, detection and remediation of these types of scams, visit our Security and Privacy section.
The security of our customers’ accounts is a top priority. Due to the diligence of PNC’s Fraud and Cyber Defense team, we were made aware of a scam targeting customers of a number of financial institutions, including PNC, predominately with text messages that appeared to be official bank communications. Some customers shared sensitive personal and financial information as a result.
This is called phishing - the attempt by fraudsters to steal your personal and financial information, sometimes through e-mails, mobile text messages (SMiShing) and phone calls.
We are alerting customers of the warning signs of a phishing scam and steps you can take to help protect your sensitive personal information and accounts.
Text messages and emails containing certain red flags should alert users to a possible phishing or SMiShing attack, including:
If you receive a suspicious text message, take precautions to avoid a phish:
Action To Help Protect Accounts
If you suspect that your personal information may have been exposed, take these important steps, then be on high alert for signs of identity theft and phishing.
Actions To Take If Phishing Email Appears To Be From PNC
If you suspect you've received a fraudulent email that appears to be from PNC, forward the message via email to PNC Abuse (firstname.lastname@example.org). If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (email@example.com).
Here’s How You Can Get More Information
For more information on the prevention, detection and remediation of phishing, visit the PNC Security and Privacy website.
1. Your wireless carrier may charge you standard text message rates.
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Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.