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known issues for PNC services
PNC is fully committed to protecting the security and privacy of our customers. As cybercriminals have begun to shift their approach by targeting consumers directly through known and trusted channels of communication, we have become aware of sophisticated scams involving fraudulent outreach via text, e-mail and phone calls that appear to be initiated by PNC, but instead are being sent by a malicious third party in hopes of receiving our customers’ personal or account-related information.
Heightened awareness about these tactics is the best defense. If an unexpected text, email or phone call is received that appears to be from PNC, we recommend the following:
There are currently no issues or updates at this time.
Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday & Sunday: 8 a.m. – 5 p.m. ET
Credit Card Customer Service is available 24/7
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Closed Saturday & Sunday
Monday – Friday: 8 a.m. – 10 p.m. ET
Saturday & Sunday: 8 a.m. – 5 p.m. ET
Online payment systems or apps like Zelle, Venmo, and CashApp let you quickly send and receive money. If you link the service to your bank account or debit card, it’s almost like handing someone cash. Be sure you know who you’re sending money to. Once you send money, it’s nearly impossible to get it back.
Avoid Sending Money to a Scammer
Protect Your Accounts
Paid a Scammer Through a Payment App?
If you suspect that you've received a fraudulent text or e-mail that appears to be from PNC Bank:
Do NOT respond.
Do NOT click on any links.
Do NOT provide any personal information.
Forward the email or a screenshot of the text message to PNC Bank firstname.lastname@example.org
Delete the email or text message.
It has recently come to our attention that a series of fraudulent Facebook posts, appearing as if they are part of a legitimate campaign being conducted by PNC, have been published to closed Facebook Groups in multiple communities across the country. In each instance, the post promises a cash award to a limited number of individuals who comment, likely to be followed by a request for the “winners” to provide their personal or account information, which could be used to perpetrate fraud. Please know that PNC does not engage in limited, time-based giveaways of cash and does not conduct financial transactions based on comments or other information gathered via social media.
If you believe you may have responded to a fraudulent social media post like this and disclosed personal or account-related information, immediately change your PNC online and mobile banking ID and password, then contact us directly at 888-PNC-BANK or 888-762-2265.
It has recently come to our attention that some PNC customers have received fraudulent alerts via text or e-mail, claiming that there is an issue with their PNC account and encouraging them to click on a provided link to a non-PNC website and/or to call a non-PNC phone number in order to resolve it. While these texts and e-mails appear to be sent by PNC, please be aware that they are being sent by a malicious third party in hopes of receiving our customers’ personal or account-related information.
In general, if you receive something unexpected or suspicious, never click on a link or respond to a text message requesting personal or financial information like credit card numbers, Social Security numbers or other banking details. Instead, contact the bank directly using contact information from a known legitimate source or visit online by typing the company web address into your Internet browser. DO NOT use contact information contained in a suspect email/text.
If you suspect you've received a fraudulent email that appears to be from PNC, forward the message to PNC Abuse (email@example.com). If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (firstname.lastname@example.org).
If you are a PNC customer and you believe you may have responded to a fraudulent text or e-mail and disclosed personal or account-related information, immediately change your PNC online and mobile banking ID and password, then contact us directly at 888-PNC-BANK or 888-762-2265.
PNC is fully committed to protecting the security and privacy of our customers. For more information on the prevention, detection and remediation of these types of scams, visit our Security and Privacy section.
The security of our customers’ accounts is a top priority. Due to the diligence of PNC’s Fraud and Cyber Defense team, we were made aware of a scam targeting customers of a number of financial institutions, including PNC, predominately with text messages that appeared to be official bank communications. Some customers shared sensitive personal and financial information as a result.
This is called phishing - the attempt by fraudsters to steal your personal and financial information, sometimes through e-mails, mobile text messages (SMiShing) and phone calls.
We are alerting customers of the warning signs of a phishing scam and steps you can take to help protect your sensitive personal information and accounts.
Text messages and emails containing certain red flags should alert users to a possible phishing or SMiShing attack, including:
If you receive a suspicious text message, take precautions to avoid a phish:
Action To Help Protect Accounts
If you suspect that your personal information may have been exposed, take these important steps, then be on high alert for signs of identity theft and phishing.
Actions To Take If Phishing Email Appears To Be From PNC
If you suspect you've received a fraudulent email that appears to be from PNC, forward the message via email to PNC Abuse (email@example.com). If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (firstname.lastname@example.org).
Here’s How You Can Get More Information
For more information on the prevention, detection and remediation of phishing, visit the PNC Security and Privacy website.
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