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Online and Mobile Banking will be unavailable from midnight to 2:00 a.m. ET on Sunday, October 25. During this time, we will be working to enhance your overall banking experience. If you need to access your account information during this time, please use PNC Voice Banking by calling 1-888-PNC-BANK (1-888-762-2265). We apologize in advance for any inconvenience.
The security of our customers’ accounts is a top priority. Due to the diligence of PNC’s Fraud and Cyber Defense team, we were made aware of a scam targeting customers of a number of financial institutions, including PNC, predominately with text messages that appeared to be official bank communications. Some customers shared sensitive personal and financial information as a result.
This is called phishing - the attempt by fraudsters to steal your personal and financial information, sometimes through e-mails, mobile text messages (SMiShing) and phone calls.
We are alerting customers of the warning signs of a phishing scam and steps you can take to help protect your sensitive personal information and accounts.
Text messages and emails containing certain red flags should alert users to a possible phishing or SMiShing attack, including:
If you receive a suspicious text message, take precautions to avoid a phish:
Action To Help Protect Accounts
If you suspect that your personal information may have been exposed, take these important steps, then be on high alert for signs of identity theft and phishing.
Actions To Take If Phishing Email Appears To Be From PNC
If you suspect you've received a fraudulent email that appears to be from PNC, forward the message via email to PNC Abuse (email@example.com). If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (firstname.lastname@example.org).
Here’s How You Can Get More Information
For more information on the prevention, detection and remediation of phishing, visit the PNC Security and Privacy website.
1. Your wireless carrier may charge you standard text message rates.
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