PNC Merchant Services® 
Contact Information

New Business Inquiries

Card acceptance, setting up a new processing location or to refer a new business:

1-888-562-2300

8:00 a.m. – 5:30 p.m. Mon – Fri, ET

Complete a Contact Request Form and we will contact you to help find the right card payment processing options for your business.

For Existing PNC Merchant Services Customers

Authorization Assistance

Voice Authorization Response Unit (VRU) and referral for Code 10 Operator

1-800-501-8749

(24/7)

Client Services for Existing Merchant Account

For existing merchants only with general service, supply ordering, billing and/or account hold, account closure and security risk related questions

1-800-742-5030

(24/7)

Terminal Assistance or Technical Support

For assistance with your point of sale terminal or software product

1-800-501-8748

(24/7)

It's Easy to Get Started with PNC Merchant Services

For New Business Inquiries, call us at 1-888-562-2300. Or, share a few details about you on the request form below and a PNC Merchant Services representative will contact you within the next business day.

For Existing PNC Merchant Services Customers with service/support requests, please do not use this form, instead call 1-800-742-5030.