PNC Merchant Services® Contact Information

Card acceptance, setting up a new processing location or to refer a new business:

1-888-562-2300

8:00 a.m. – 5:30 p.m. Mon – Fri, ET

Complete a Contact Request Form and we will contact you to help find the right card payment processing options for your business.

Client Services and Supplies

For general service questions or to order supplies

1-800-742-5030  (24/7)

Authorization Assistance

Voice Authorization Response Unit (VRU) and referral for Code 10 Operator

1-800-501-8749  (24/7)

Terminal Assistance or Technical Support

For assistance with your point of sale terminal or software product

1-800-501-8748  (24/7)

Security Questions

Merchant Services Security Department

1-800-321-4860, option 2,  (8:30 a.m. – 5:30 p.m.,  Mon – Fri, ET)