Automated Telephone Banking Services

 

It's fast and easy to use.

Whenever it's convenient for you, from wherever you are. It's free, easy, and secure. There's no waiting for a consultant with our automated response system, and it is available anytime - nights, weekends, and even holidays. You can get immediate access to a variety of PNC Bank account related information right over the phone, including:

  • Checking and savings account balance information
  • Recent account activity - such as deposits and withdrawals
  • Ability to transfer funds[1] between eligible PNC Bank accounts
  • Loan account information[2] - such as balance, last payment, next payment due
  • Ability to order checks, photocopies, and initiate stop payments
  • And much more

Questions about your Telephone Banking User ID or PIN?

  • Visit your local PNC Bank branch
  • For Personal Accounts
    Call 1-888-PNC-BANK (1-888-762-2265)
    M-F 7:00am to 10:00pm ET
    Sat - Sun 8:00am to 5:00pm ET
  • For Business Accounts
    Call 1-877-BUS-BANK (1-877-287-2654)
    M-F 7:00am to 10:00pm ET
    Sat - Sun 8:00am to 5:00pm ET

How to access your account

Personal Accounts

Call 1-888-PNC-BANK (1-888-762-2265) to get started.

Be sure to have your:

  • Telephone Banking User ID[3] (In most cases, this is the same as your Online Banking User ID or for first time users, it may be your Social Security Number)
  • Telephone Banking PIN[3] (In many cases, this is the same as your PNC Visa Debit Card PIN)


Quick Tips:

  • As an added convenience, you can either speak or key in your selection via the keypad on your phone.
  • After entering in your Telephone Banking User ID and PIN, you will hear a brief listing of the most frequently requested options - and if you are looking for something else, you'll be able to tell us in your own words what you are looking to do! No complex menus to navigate.

Small Business Accounts

Call 1-877-BUS-BANK (1-877-287-2654) to get started.

Be sure to have your:

  • Telephone Banking User ID[3] (In most cases, this is the same as your Online Banking User ID or for first time users, it may be your business Tax Identification Number)
  • Telephone Banking PIN[3] (In many cases, this is the same as your PNC Visa Check Card PIN)

Quick Tips:

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Important Legal Disclosures and Information

  1. Federal regulation prohibits you from making more than a total of 6 transfers each month to other accounts from a savings or money market account (including transfers to another account for overdraft protection) or to third parties each month by check, through point-of-sale purchase transactions with a banking card, by preauthorized or automatic agreements, telephone, or online. See your account agreement for more information. Other limits may apply to your account. Excessive transactions may result in changing your Money Market or Savings account to a non-interest bearing checking account.

  2. May not apply to certain business loan account types.

  3. If you have both personal and business accounts, they may have different IDs or PINs.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC