Mortgage Payment Options
PNC offers a wide range of mortgage payment options, allowing you to choose the one that’s most convenient for you.
Highlighted below are the different ways you can pay, along with our FAQs about every payment option.
Payment Methods and FAQs
Explore our payment options chart and our most popular Frequently Asked Questions.
Making Your Payments
Payment Methods |
Main Details |
How Does It Work? |
Cost |
|---|---|---|---|
| PNC Online Banking | Pay your mortgage online using PNC Online Banking. It's free, secure and easy to use. | You can schedule payments from a PNC deposit account or from an external non-PNC deposit account. Click Make a Payment on your account activity screen in Online Banking. | Free |
| Automated Payments | Pay your mortgage using automated payments from any account, including accounts at other banks. | Schedule recurring monthly automated payments and stop worrying about missing deadlines. | Free |
| Pay by Phone | Pay your Mortgage by phone from any account, including accounts at other banks. | Call PNC Mortgage to make a payment. | $7 or free from a PNC account[1] |
| Mail Your Payment | Paying by mail | You’ll need to write your loan number on the appropriate documents and mail them. | Free |
| In-Branch Payment | Paying in branch | Payment is accepted in many PNC bank branch during normal branch hours and is effective as of the date payment is made, although it may take up to 2 business days for the payment to be reflected on your account. | Free |
| Bi-Weekly Automated Payments | Helps you pay off your loan faster and reduce the total interest you will pay on your mortgage. | A draft in the amount of half of your monthly payment is made every 2 weeks and held in escrow. A payment is applied after there are sufficient funds to make a complete payment, resulting in 13 payments being made in a year. | Free |
Can I pay online?
Yes, we offer an array of options for making your mortgage payment online.
Yes, we offer an array of options for making your mortgage payment online.
It's easy to make a mortgage payment using PNC Online Banking and there is no fee. Pay your mortgage from a PNC or non PNC Checking or Savings account by clicking Make a Payment from your account activity page. Make a one time payment for today or pay later with a future dated or recurring monthly payment.
You can automate your monthly mortgage payments and avoid writing checks and paying for postage each month. To authorize an automated payment, complete the online form and follow the mailing or fax instructions. Once you get setup, your mortgage payment is automatically paid each month on the same day.
When are my payments due?
Most mortgage loans are due on the 1st of each month.
You may refer to your loan closing documentation, first payment letter, mortgage statement or coupon book to confirm your payment date.
How much time should I allow for my payment to reach PNC Mortgage?
It is a good idea to allow 7 to 10 days for receipt of payment, particularly during holidays when mail volumes are heavy.
If my payment is due on the 1st and I have a 15-day grace period, when would a late charge be assessed?
PNC has different grace periods, but the majority of loans are assessed a late charge on the night of the 16th. Late fees vary in accordance with the mortgage note.
May I make my payment with a credit card?
No. Your monthly payment must be drafted from a checking or savings account, or mailed to us.
Will you accept less than the total amount due?
Rather than making a partial payment, please call 1-800-523-8654 to speak to a Customer Service Representative about your options. We may have a program available to you that permits a period of forbearance.
Can I pay additional money towards my principal and have my loan re-amortized to reduce my monthly payments?
Some loans qualify for a Principal Reduction Modification. PNC Mortgage will allow you to pay a minimum of $10,000 towards your principal and re-amortize your loan, which will reduce your monthly principal and interest payment. To find out if this option is available to you, please call one of our Customer Service Representatives at 1-800-822-5626, or mail your request to:
PNC Mortgage
P.O. Box 1820
Dayton, OH 45401-8807
What does it mean to re-amortize a mortgage loan?
Amortization is the schedule for repayment of the loan. At inception, the amortization, or schedule, is set. Re-amortization is when at some point during the repayment, the schedule of payments is changed.
If I make an additional principal payment to my loan after my monthly mortgage payment has been paid, how will the funds be applied to my mortgage?
The funds will be applied to principal as long as you write "Principal Only" on the memo line of the check along with your loan number. You will need to send the check to the address on your payment coupon/billing statement. Note, we will not be able to process the principal payment if your current month’s payment has not been received, your loan is delinquent, or if you have outstanding late fees.
Make a Payment Feature
Pay your mortgage from your PNC or non-PNC Checking or Savings account using the Make a Payment feature within Online Banking.
Same day, future dated or recurring* payments are available. Same day payments scheduled before midnight ET are posted (credited) effective that day.
*The recurring payment amount automatically adjusts if your monthly mortgage amount due changes.
How do I make a payment using the Make a Payment Feature?
- Log in to Online Banking»
- Not using Online Banking? Enroll Now!
- Access your mortgage account
- Click Make a Payment
- Select the appropriate payment option
- Select a “From” account. If your making a payment from a non-PNC account, you’ll need the bank routing number and account number to add the external account.
- Enter your payment details and schedule your payment
PNC Online Bill Pay
PNC Online Bill Pay puts you in control of your payments.
With a PNC checking account, you can add PNC Mortgage to your list of payees through the Pay Bills tab in PNC Online Banking. Return each month to make your payment or setup recurring* payments for convenience.
- You determine when payments are made and how much to pay.
- Payments entered by 10:00 pm ET typically can be scheduled for the next business day.
- Payments can be scheduled up to a year in advance.
*The recurring payment amount will not automatically adjust to changes in your monthly mortgage amount due.
How do I make a payment using PNC Online Bill Pay?
- Log in to Online Banking» Not using Online Banking? Enroll Now!
- Click the “Pay Bills” tab
- Add PNC Mortgage as a biller. Be sure to have your mortgage account number and the payment address zip code from your billing statement handy.
- Schedule your bill payment.
How do I sign up for the Automated Payment Program?
To sign up for our Automated Payment Program, simply, go to PNC Online Banking. Once you log-in to your account and complete and submit the enrollment form online. It’s fast and easy to enroll.
Automated Payment Program set up generally takes 10 business days. Therefore, please continue to make your payments until you receive written confirmation of your enrollment from PNC Mortgage. You will also find an Automated Payment Program enrollment form in the Important Forms and Documents section or within your coupon booklet that you can complete and mail to us.
The Automated Payment Program makes paying your mortgage even easier...
When you sign up for the Automated Payment Program on your PNC Mortgage loan, you'll save time because there are no checks to write, no payments to mail, and no coupon books to manage.
And best of all, if you choose to have additional funds applied to the principal balance of your loan each month, you could save thousands in interest expense by paying off your mortgage faster!
Does the Automated Payment Program work with other financial institutions?
Most financial institutions in the U.S. participate in the automated clearing house system, this allows PNC Mortgage, with your permission, to access your account for a payment each month.
How convenient is the Automated Payment Program?
Because it's automated, you don't have to do a thing!
Each withdrawal appears as a deduction on your financial institution's monthly statement. We will notify you of your first automated payment date, so be sure to continue making your payments on time until the Automated Payment Program begins.
Pay by Phone
Make an immediate mortgage payment from any account, including accounts at other banks.
What Is Pay by Phone?
Pay your Mortgage by phone from any account, including accounts at other banks.
How much does it cost?
Free via our automated phone service or $7 with agent assistance, unless payments are made from PNC Bank accounts or as otherwise restriced by state law.
How do I get started?
Call PNC Mortgage at 1-800-822-5626 to make a payment.
How do I pay by mail?
Use the coupon in your coupon book or from your billing statement to make your monthly mortgage payments to PNC Mortgage.
If you misplace your coupon book or billing statement, you can mail your payment to one of the following addresses:
WEST: AK, AZ, AR, CA, CO, HI, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY
PNC Mortgage
P.O. Box 54828
Los Angeles, CA 90054-0828
EAST: AL, CT, DE, DC, FL, GA, IL, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, PR, RI, SC, TN, VT, VA, WV, WI
PNC Mortgage
P. O. Box 6534
Carol Stream, IL 60197-6534
How much does it cost?
It is free to pay by mail.
How can I pay my mortgage at a PNC branch?
Use the coupon in your coupon book or from your billing statement to make your monthly mortgage payments to PNC Mortgage and write your loan number on your check.
How long will it take to process my payment in a branch?
It may take up to 2 business days for the mortgage payment to be reflected on your account.
Bi-Weekly Automated Payment Program
Pay off your loan faster and reduce the total interest you will pay on your mortgage.
What is the Bi-Weekly Automated Payment Program?
The PNC Mortgage Bi-Weekly Automated Payment Program helps you pay off your loan faster and reduce interest payments. You’ll make ½ of a monthly payment every 2 weeks, for a total of 13 monthly payments per year – instead of 12.
Plus, this “extra” payment will automatically be applied to your principal balance, reducing the total interest you will pay on your mortgage. The funds from your first ½ payment each month will be held in a non-interest bearing account, and will be applied once a full monthly payment is received.
To learn more about our bi-weekly automated payment program, visit our Important Forms & Documents section for more details and an enrollment form.
How much does it cost?
It's free! There is no fee to enroll in the PNC Bi-Weekly Automated Payment Program.
How do I get started?
Simply download the Bi-Weekly Automated Payment Program Enrollment guide, then complete and return the enclosed form. This guide also contains more details about the program, including what happens after your enrollment form is submitted.
Does PNC Mortgage hold the deed to my property?
No. You should have received a copy of the Deed after the closing on your loan when you purchased the property. The original Deed was sent for recording at the Recorder's Office of the county in which your property resides. The Deed should then have been returned to you. You may obtain a copy of the recorded Deed from your County Recorder's Office.
When will I receive the papers verifying my loan has been paid in full?
A paid in full Thank You letter is mailed the following business day after the loan payoff is posted to the account. Additional documentation will be mailed in accordance with state guidelines.
How long does it take to receive the remaining funds in my escrow account after my loan is paid in full?
A check will be issued within 20 business days from the date your loan is paid in full.
If I am closing on my house, or have requested a Payoff Statement, do I still need to make my payment this month?
Yes. It is important that you continue to submit your monthly payment as you normally would.
If your payment is submitted using our Electronic Funds Transfer program, notify us at least 10 days in advance of the next scheduled draft so your EFT can be canceled. Should the payment be deducted from your bank account after your loan is paid in full, we will return it to you within two weeks. You may also go to PNC Online Banking to log-in to your secured account and cancel your existing EFT payment.
If I am closing on my house, or have requested a Payoff Statement, do I still need to make my payment this month?
Yes. It is important that you continue to submit your monthly payment as you normally would.
If your payment is submitted using our Electronic Funds Transfer (EFT) program, it is important to notify us at least 10 days in advance of the next scheduled EFT payment date so your EFT can be canceled. Should the payment be deducted from your bank account after your loan is paid in full, we will return it to you within two weeks.
How do I contact the Payoff Department?
You may speak with one of our Payoff Representatives by calling 877-729-6337.
Is it possible to lower my monthly mortgage payment after applying a large sum of money to the principal of my loan?
If applicable, a Principal Reduction Modification can be executed within 12 months from the time a borrower applies a lump sum of $10,000 or more to the principal balance of their loan. The interest rate and term of the loan will remain the same.
The loan is re-amortized or 'recast' based on the lower balance. The loan must have investor approval before this transaction can be completed. Most private investors will not allow a modification to the loan.
Is my loan eligible for a Principal Reduction Modification?
To find out if your loan is eligible, call us at 1-800-822-5626 and ask for our Special Loans Department. Please note, your loan must be at least 6 months old to be considered for a Modification.
How do I initiate a Principal Reduction Modification?
A letter of request must be submitted stating that you would like to have your monthly payment re-amortized. The letter and the fee should be mailed to:
PNC Mortgage
Attn: Special Loans/Modifications
P.O. Box 1820
Dayton OH 45401-1820
The lump sum principal payment is usually included, but can be made at any PNC Bank, if preferred. Once the principal balance has been reduced, a Loan Modification Agreement is prepared and sent to you for your signature. Once we receive the signed document, we update our database with your new payment amount, and send you a new payment coupon.
Is there a fee involved in doing a Principal Reduction Modification?
The standard fee for a Principal Reduction Modification is $250, which is subject to change. The fee must be submitted up front, and is non-refundable.
To find out if your loan is eligible for a Principal Reduction Modification, call us via 800-822-5626 and ask for our Special Loans Department. Please note, your loan must be at least 6 months old before being considered for a Modification.
When does my lower payment go into effect after the Principal Reduction Modification has been completed?
There is a six to eight week processing time before the new payment becomes effective. However, you will have the benefit of paying less interest immediately, so any payments made after the principal has been reduced and before the new payment amount becomes effective are applied to the principal balance of your loan.
I already sent my monthly payment to my previous servicer. Will my payment be forwarded to PNC?
After the effective date of transfer, your previous servicer may either forward your payment directly to PNC or return it to you. If your payment is returned, you will need to forward it to us. For 60 days after the effective date of transfer, you will not be charged a late fee if your timely payment is received by your previous servicer instead of PNC.
What are my monthly mortgage payment options?
PNC offers the following payment options to make your monthly mortgage payment:
Electronic Funds Transfer (EFT) / Auto Draft: This free recurring service can be established to withdraw your monthly mortgage payment from your designated checking or savings account on the same day each month. To pay your mortgage loan off faster, you can elect to make additional principal payments with each monthly payment. You may also select the day you would like your mortgage payment to draft, e.g. you may choose from the 1st to the 15th of the month. To enroll, complete the EFT Enrollment form located in your coupon book, visit our Important Forms & Documents page, or call with questions.
We also have a Bi-Weekly Draft Program that helps you pay off your loan faster and reduce interest payments. You’ll make ½ of a monthly payment every 2 weeks, for a total of 13 monthly payments per year – instead of 12.
Plus, this “extra” payment will automatically be applied to your principal balance, reducing the total interest you will pay on your mortgage. The funds from your first ½ payment each month will be held in a non-interest bearing account, and will be applied once a full monthly payment is received.
To learn more about our bi-weekly draft program, visit our Important Forms & Documents section for more details and an enrollment form.
Pay by Phone: A phone payment may be completed over the phone by calling 800-822-5626. PNC Mortgage pay by phone transactions are free via our automated phone service or $7 with agent assistance, unless payments are made from PNC Bank accounts or as otherwise restricted by state law.”
Online Banking: Once you receive your Online Banking credentials (usually within 7 business days of your loan transfer), you will be able to complete your online registration at www.PNC.com/OLB. You will then have 24/7 access to your account online, and be able to set up one-time or recurring payments, at no charge.
If you have any questions, you can Contact our Customer Service or Collections Departments at 1-800-822-5626, Monday through Thursday between 8:00 A.M and 9:00 P.M. ET. Friday between 8:00 A.M. and 5:00 P.M. ET., and Saturday, between 9:00 A.M. to 2:00 P.M. ET.
Western Union Quick Collect: PNC mortgage payments may be paid at any Western Union location. To find the location nearest to you and get further details call 1-800-525-6000 for Western Union. Complete the Western Union Quick Collect form using CODE CITY (PNCMORTGAGE OH). There is a fee associated with this Western Union service.
PNC Bank Branch Payments: PNC mortgage payments may be paid at any PNC branch location. To locate the branch nearest you, click here.
Mailed Payments: Use the coupon in your coupon book or from your billing statement to make your monthly mortgage payments to PNC Mortgage. If you misplace your coupon book or billing statement, you can mail your payment to one of the following addresses:
WEST: AK, AZ, AR, CA, CO, HI, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY
PNC Mortgage
P.O. Box 54828
Los Angeles, CA 90054-0828
EAST: AL, CT, DE, DC, FL, GA, IL, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, PR, RI, SC, TN, VT, VA, WV, WI
PNC Mortgage
P. O. Box 6534
Carol Stream, IL 60197-6534
My mortgage payments are currently automatically deducted by my bank or through a bill-payment service. What do I need to do in order to continue having my payments automatically deducted?
If you are currently using an online or bill paying service, please update the Payee Information using one of the following addresses and update the account number to your new PNC Mortgage loan number.
WEST: AK, AZ, AR, CA, CO, HI, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WY
PNC Mortgage
P.O. Box 54828
Los Angeles, CA 90054-0828
EAST: AL, CT, DE, DC, FL, GA, IL, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, PR, RI, SC, TN, VT, VA, WV, WI
PNC Mortgage
P. O. Box 6534
Carol Stream, IL 60197-6534
I was setup for auto drafting with my previous servicer. Will this service automatically continue with PNC?
No, your auto drafting is not transferrable and you will receive a coupon book or monthly billing statements in the mail. If you choose to establish auto drafting with PNC, refer to the Electronic Funds Transfer (EFT) / Auto Draft payment option to establish this service.
Can I access my loan information online?
Yes. Once your loan transfer is complete and you have registered and created an account you can view and manage your loan information online. Please contact our Customer Service Department at 1-800-822-5626, Monday through Thursday between 8:00 A.M. and 9:00 P.M. ET, and Friday between 8:00 A.M. and 5:00 P.M. ET if you encounter any difficulties
Currently, I have my tax and insurance payments paid by my previous servicer. Will PNC continue this service?
Yes. If your loan is currently escrowed for taxes and/or insurance premiums, PNC will continue collecting the funds and making those payments. If you have additional questions, contact one of the following numbers:
For questions relating to your Homeowners Insurance, contact:
PNC Mortgage Homeowners Insurance Processing Center 1-888-229-5429
For questions relating to an Insurance loss claim, contact:
Loss Claims Customer Service 1-855-657-5807
For questions relating to other insurance, such as Mortgage Insurance (PMI or MIP), contact:
PNC Mortgage Customer Service 1-800-822-5626
If you have general mortgage questions, contact:
PNC Mortgage Customer Service 1-800-822-5626
If I am closing on my house, or have requested a Payoff Statement, do I still need to make my payment this month?
Yes. It is important that you continue to submit your monthly payment as you normally would.
If your payment is submitted using our Electronic Funds Transfer (EFT) program, it is important to notify us at least 10 days in advance of the next scheduled EFT payment date so your EFT can be canceled. Should the payment be deducted from your bank account after your loan is paid in full, we will return it to you within two weeks.
My spouse is obligated to make the mortgage payments under our Divorce Agreement. Am I still liable?
If you signed the Note and Mortgage, you are still liable for the payments. A divorce agreement does not alter your obligation to make payments.
If I deeded my interest in the property to my spouse or someone else, does this remove my liability?
No. Deeding your interest in the property to someone else only means that you no longer own the home. You are still obligated to make payments, as stated in your Note and Mortgage.
My loan servicing was recently transferred to PNC Mortgage from my previous servicer. How do I make my monthly payment?
For your convenience, PNC Mortgage offers a variety of methods for making your monthly mortgage payments in addition to the coupon book you’ll be receiving. Or simply check out the Payment Methods Chart at the top of the page.
I have misplaced or not received my coupon book yet. Do I still need to make a payment?
Yes, you must still make your payment.
If you do not have a payment coupon, please write your account number on your check and mail your payment to:
PNC Mortgage
Attn: Payment Services
P.O. Box 1820 Dayton, OH 45401-1820
Important Legal Disclosures and Information
PNC Mortgage pay by phone transactions are free via our automated phone service or $7 with agent assistance, unless payments are made from PNC Bank accounts or as otherwise restriced by state law.
PNC and PNC HomeHQ are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
©2021 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC
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