Welcome to PNC Bank

We're here to help. Here are answers to a number of common questions we hear regarding loan servicing transfers.

We are glad to have you as a new customer and want to make your transition to PNC as easy and seamless as possible. Our goal is to provide you with exceptional service throughout this process. You probably have questions about your mortgage servicing transfer and what to expect. Review the Frequently Asked Questions below for answers to our customers most common transfer related questions.

Looking for key dates of services on your mortgage account? Please learn more with our Accounts Transferring date pages:

August 1st accounts transfer page

September 1st accounts transfer page

October 2nd accounts transfer page


For all other dates, please refer to the:

General Mortgage Transfer Date information page

Frequently Asked Questions


When you receive your Notice of Servicing Transfer letter from PNC in the mail, it will include instructions on how to make your first mortgage payment. When you make a payment during this transition the funds will be cleared from your funding account but the application of the payment to PNC might not be visible until all activity is reconciled.

PNC offers many ways to make a payment, please review our payment options site for a list of ways you can make a payment.

Payments made by phone can be accepted after your account transitions to PNC – typically the 3rd business day after conversion.

Note: During the 60-day period following the effective date of the transfer of loan servicing, no loan payment will be considered late, PNC will not impose a late fee, agent-assisted phone fee, nor will you receive any negative reporting to credit bureaus. After the 60-day period following the transfer of your loan, a fee may be assessed for agent-assisted payments made from a non-PNC account.

Please refer to your Notice of Servicing Transfer for information about the transfer of your current Automated Payment arrangement.

If you receive a letter from PNC via US Mail saying that we need you to sign and return a new Automated Payment Authorization Form in order to continue automated payments, please review, sign, and return that Form to avoid your automated payments being cancelled.

If you are not enrolled in Automated Payments or would like to re-enroll, you can sign up for Automated Payments through one of the following options:

  1. Contact our Customer Care Center at 1-888-762-2265 and request to have the Automated Payment Authorization form emailed to you so that you may complete and submit the form electronically.
  2. Download the Automated Payment Authorization Form. Complete, sign and return the form to us by mail, fax or to your local branch using the instructions provided on the form.
  3. You may also refer to the Automated Payment Authorization form insert in your Notice of Servicing Transfer Packet for more information.

No. Your due date for your mortgage will continue to be the date established in your loan documents

Your previous servicer will forward your payment to PNC for at least 60 days following the transfer of your loan servicing. This transfer may result in a delay in your payment posting to your account. You will not be assessed a late fee because of this delay. Please do not make an additional payment with PNC unless you have confirmed your previous payment has not cleared and you have placed a stop payment on the payment.

Online Banking & Self-Service

You can enroll in PNC Online Banking at www.pnc.com/olb. To get started, you will need:

  • Social Security Number (SSN)
  • PNC Account Number
  • One of the following:
    • PNC Visa® Debit Card PIN
    • Online Access PIN
    • Mobile or Phone Number to receive a one-time passcode*​

​*This method is only available if there is a phone number associated with your PNC account.

  • Get organized and save paper with paperless statements.
  • Setup account alerts to stay informed.
  • Schedule payments for your mortgage account.
  • Access mortgage documents such as your escrow statements and year-end tax statements (form 1098).

PNC customers have access to many different self-service functions on their account through our IVR which is available 24 hours a day. Some of these functions include:

  • The ability to make a fee-free payment
  • Request tax documentation
  • Obtain recent account history
  • Request a payoff quote via fax or mail

Acquisition Related

The transfer of your loan was simply the result of a business transaction between two mortgage companies. It does not affect the original terms and conditions of your mortgage loan. This transaction does not reflect on you or your loan, and is not unusual in the mortgage industry.

Hopefully you will find the answers you need here on the FAQ page, but if not please feel free to reach out to our Customer Care team. You are welcome to call at any time, but the ability to view specific account details within our servicing systems will only be available after two (2) business days of your service transfer date.

Click to Call 1-800-822-5626

Yes, your mortgage will have a new account number assigned by PNC, which you can find on the Notice of Servicing Transfer letter you received.

Either your previous servicer, or PNC, will handle this process.

No, any optional insurance you have will not transfer to PNC. If you wish to maintain this optional coverage, you should contact your insurance provider to inquire about direct billing you.

Payoffs & Refinancing

You can learn more about refinancing and check out current rates at pnc.com/RefiRates. If you’re ready to get started, please call 1-855-744-2676 and find out how much you can save today.

In order to request a payoff quote on your mortgage product, please call us at 1-800-822-5626. In addition to your personal information, you will need your account number and payoff requested through date. Through the interactive voice response portal, you may be directed to provide additional information depending upon the unique legal requirements within your property state.

Home Lending Products

The PNC Home Insight® Planner can help you find the home that fits you and your budget, determine a mortgage payment that you can afford, based on your actual budget and lifestyle, or start shopping for homes with real­‐time rates and loan products.

You can also use our calculator to calculate your potential mortgage payment.

You can use the PNC mortgage refinance page to help determine where to get started, and what steps you could take.

You can also use our calculator to calculate your potential savings.

The PNC Choice Home Equity Line of Credit (CHELOC) page can help you determine if a home equity loan is right for you.

In addition, you can use our home equity calculator to help determine your potential rate and payment.

Explore PNC's Home Lending Headquarters page to learn about PNC's home lending products, and which one could potentially be the best fit for your needs.

Why PNC?

Trusted for 150 Years

PNC Bank is one of the nation’s top retail lenders and servicers of residential mortgage loans with approximately 2,400 retail banking branches throughout the U.S., along with a network of nearly 1,000 experienced mortgage professionals working to meet your needs. Combine this with our care centers, 9,200 ATMs, competitive products and online and mobile solutions, and you’ll find we’re ready to provide you with a great customer experience.

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