An Added Layer of Security

Protecting your personal and financial information is one of our top priorities. That's why we've implemented an online security feature.

What is the security feature?

In order to make your online banking experience as secure as possible, we utilize an extra layer of security each time you sign on. This extra layer is a Personal Security Image and Caption that is customized by you. When you see your personalized Image and Caption during Online Banking sign on, you'll know you are on the authentic PNC Online Banking site and can safely continue to sign on.

How does it work?

This security feature adds a dual-layer of protection to your online account.

  • You'll know you're at the authentic PNC Online Banking site when you see the Personal Security Image and Caption you selected.
  • And we'll know it's really you trying to access your account by identifying the computers you normally use to log into your account. If we don't recognize your computer, we'll ask a question only you should know the answer to in order to verify your identity.

Do I need to sign up for this added security feature?

No, when you first register with PNC Online Banking, after entering your User ID, you will be prompted to select your new Personal Security Image and Caption settings.

Security Reminders:

  • Never provide personally identifiable information (Social Security Number, Account Number, etc.) in response to an e-mail. For security purposes, PNC will not contact you for this information over the phone or through unsecured e-mail.
  • Always verify that when signing on to Online Banking, you are at the authentic PNC Bank Online Banking site, and not an impostor site that may look like the PNC site, by using the security.