An Added Layer of Security

Protecting your personal and financial information is one of our top priorities. That's why we offer you these security features that add a dual-layer of protection to your online account.

What are these security features?

  • Security Questions – Are a required security feature that is set up when you enroll for Online Banking. We'll know it's really you trying to access your account by identifying the computers or mobile devices you normally use to log into your account. If we don't recognize the computer or mobile device, we'll ask a question only you should know the answer to in order to verify your identity and protect your accounts from unauthorized access.
  • Additional Sign On Security (part of Two-Step Verification) – Is an optional security feature that adds a layer of security using your enrolled mobile device every time you sign-on. It not only helps verify your identity, but it also helps protect your accounts from unauthorized access.

How do they work?

  • Security Questions – If we don’t recognize your computer or mobile device after entering your PNC Online Banking User ID and password and clicking ‘Login,’ you’ll be presented with one of your Security Questions. After successfully answering one of your Security Questions, you’ll be taken to a list of your accounts.
  • Additional Sign On Security – After turning on this optional security feature within the Customer Service tab of Online Banking, you’ll follow these steps the next time you sign on:

 

1. Enter your Online Banking User ID and password then click Sign On.

 

2. Generate and receive a one-time passcode to your phone via text1.

3. Enter the code on your computer to complete your sign-on.

Have Additional Questions?

Find answers to your questions and concerns.

Do I need to sign up for these security features?
When you first enroll in PNC Online Banking, after creating your User ID and password, you’ll be prompted to select your Security Questions and answers. You can modify these questions and answers at any time through the Customer Service tab within Online Banking.

For Additional Sign On Security, you’ll first need to turn this security feature on. To turn it on, visit the Customer Service tab after signing on to Online Banking, click on the Two-Step Verification link under the Security Settings section, and click on the Setup button on the Additional Sign On Security tile.

What should I do if I forget the answers to my Security Questions?
If you have forgotten the answers to your Security Questions please contact us at:

1-888-PNC-BANK (1-888-762-2265)
Monday - Friday: 7 a.m. - 10 p.m. ET
Saturday & Sunday: 8 a.m. - 5 p.m. ET

NOTE:Only you know the Security Questions/Answers for your account. In order to protect your privacy and account information, no one at PNC has access to the Security Questions you selected or to the answers you created.
 

Is Additional Sign On Security required?
Currently, Additional Sign On Security is an optional security feature and is not required.
 

Will I be sent a new one-time passcode every time I sign-on?
A new code will be sent to you every time you sign-on.
 

How long is the one-time passcode good for?
In each instance, the code expires as soon as you use it or within 10 minutes after you receive it on your mobile device.
 

What do I do if I don’t receive my one-time passcode when signing on?
You can click the ‘Request New Code’ link to have a new code sent to your mobile device. If you are still not receiving the text message with your one-time passcode, ensure that your mobile device is capable of receiving text messages.
 

What if I don’t have my mobile device with me?
If you don’t have your mobile device with you when you are signing on, we recommend waiting until you have access to your mobile device. If you need to access your accounts immediately, you can contact us to have your access reset to be able to sign on. If you have more than one mobile device we encourage you to enroll it through Online Banking so you have multiple mobile numbers that can be used for Additional Sign On Security in case your primary device is not available.
 

How can I enroll another mobile device in Additional Sign On Security?
You can enroll a mobile device in Additional Sign On Security by clicking on the Enroll Mobile Device link on the Additional Sign On Security page. This page can be accessed by visiting the Customer Service tab after signing on to Online Banking, clicking on the Two-Step Verification link under the Security Settings section, and clicking on the Manage button on the Additional Sign On Security tile.

What if my mobile device is lost/stolen?
If you lost your mobile device you should contact your wireless carrier as soon as possible to report the device lost/stolen. To regain access your accounts, please contact us at:

1-888-PNC-BANK (1-888-762-2265)
Monday - Friday: 7 a.m. - 10 p.m. ET
Saturday & Sunday: 8 a.m. - 5 p.m. ET
 

I use other applications that I have shared my PNC Online Banking User ID and password with to retrieve my account information. Will I still be able to use these applications?
At this time, some connections between your PNC accounts and third party applications may no longer work if you are using Additional Sign On Security.

If you wish to continue using a third party application with your PNC Online Banking User ID and password, you can turn off Additional Sign On Security by clicking the Off radio button on the Additional Sign On Security page. This page can be accessed by visiting the Customer Service tab after signing on to Online Banking, clicking on the Two-Step Verification link under the Security Settings section, and clicking on the Manage button on the Additional Sign On Security tile.