Reporting Fraud

The sooner your report fraud or identity theft, the faster PNC, other financial institutions and the authorities can take steps to assist you.

If you are a victim of identity theft, it's important that you take action immediately. If you have accounts at PNC, contact your branch or account representative, or call our toll-free number 1-888-PNC-BANK right away to report the situation. Also, you might want to check the following for activity:

  • Customer Activity Log
  • Customer Account Record

If you believe you have become a victim of fraud, please do the following:

  • Call PNC and let us know your identity has been compromised or stolen.
  • Call any other financial institution(s) you deal with and make them aware of the situation.
  • Call your credit card companies and ask that access to your accounts be restricted. Open new accounts if necessary.
  • Check through your personal documents to determine what items are missing.
  • If checks are missing from your checkbook, issue stop payments on each check.
  • If your driver's license is stolen, call your local Department of Motor Vehicles office.
  • If your Social Security Card is stolen, call the Social Security Administration.
  • Ask to have your account numbers, PINs, and passwords changed immediately.
  • Ask your bank, brokerage firms and credit card companies to review transactions on all of your accounts.
  • File a report with the police and get a copy of it for your records.
  • Document what happened when and to whom you spoke.

If your PNC Bank personal checking account is enrolled in our Identity Theft Reimbursement Protection program, contact the AIG Customer Fraud Assistance line for step-by-step instructions on filing an Identity Theft reimbursement claim: 1-866-IDHELP2 (434-3572). Be sure to identify yourself as a PNC Bank customer.

If you have any additional questions or concerns about fraud or identity theft, call PNC Bank at 1-888-PNC-BANK.

What to do if you receive a Suspicious Message

If you suspect that you've RECEIVED a fraudulent e-mail that appears to be from PNC Bank:

  1. Do NOT respond
  2. Do NOT click on any links
  3. Do NOT provide any personal information
  4. Forward the email to PNC Bank
  5. Delete the email

If you responded or disclosed your personal information to a possible fraudulent message, notify PNC Bank's Online Banking Team immediately at 1-800-762-2035 or visit us at a local branch.

Learn more about fraudulent messages »