Reporting Fraud

The sooner your report fraud or identity theft, the faster PNC, other financial institutions and the authorities can take steps to assist you.

If you are a victim of identity theft, it's important that you take action immediately. If you have accounts at PNC, contact your branch or account representative, or call our toll-free number 1-888-PNC-BANK right away to report the situation. Also, you might want to check the following for activity:

  • Customer Activity Log
  • Customer Account Record

If you believe you have become a victim of fraud, please do the following:

  • Call PNC and let us know your identity has been compromised or stolen.
  • Call any other financial institution(s) you deal with and make them aware of the situation.
  • Call your credit card companies and ask that access to your accounts be restricted. Open new accounts if necessary.
  • Check through your personal documents to determine what items are missing.
  • If checks are missing from your checkbook, issue stop payments on each check.
  • If your driver's license is stolen, call your local Department of Motor Vehicles office.
  • If your Social Security Card is stolen, call the Social Security Administration.
  • Ask to have your account numbers, PINs, and passwords changed immediately.
  • Ask your bank, brokerage firms and credit card companies to review transactions on all of your accounts.
  • File a report with the police and get a copy of it for your records.
  • Document what happened when and to whom you spoke.

If you have any additional questions or concerns about fraud or identity theft, call PNC Bank at 1-888-PNC-BANK.


What to do if you receive a Suspicious Message

If you suspect that you've RECEIVED a fraudulent e-mail that appears to be from PNC Bank:

  1. Do NOT respond
  2. Do NOT click on any links
  3. Do NOT provide any personal information
  4. Forward the email to PNC Bank abuse@pnc.com
  5. Delete the email

If you responded or disclosed your personal information to a possible fraudulent message, notify PNC Bank's Online Banking Team immediately at 1-800-762-2035 or visit us at a local branch.

Learn more about fraudulent messages »


What to do if you suspect a bug or vulnerability

If you suspect a bug, vulnerability or other system issue with PNC products or services, you can report it to us at abuse@pnc.com.