PNC Short Codes

How to Identify PNC Text Messages

Overview

PNC may send you text messages[1] to service your account. The reasons we message you range from PNC Alerts about your account activity to one-time passcodes for additional security and authentication. These text messages are sent from short codes – abbreviated phone numbers that are five- or six-digits-long and are unique to the sender.

PNC uses specific short codes to contact customers for several reasons. Some of the more common short codes you may receive from PNC are provided below.

If you’ve received a suspicious text message that says that it is from PNC, take a screen shot of the suspicious text message on your mobile phone and forward it to PNC Abuse (abuse@pnc.com).

PNC Alerts and Payment Notifications – 762265

You will receive communication from this code relating to account activity or changes to your account. This code is used primarily to deliver text message alerts, including those related to Zelle® payments, requests for payments, and security notifications.

This is also your Text Banking number, where you can send short texts to get account information on demand. Text CMD to this number to see your options.

Card Activity Alerts – 35515

You will receive communication from this code to notify you of PNC credit or debit card transactions.

Security – 76200 & 32858

You will receive one-time passcodes from these codes to access accounts or when you are trying to access sensitive information in Online Banking or the PNC Mobile app.

Customer Care – 668439 & 76200

You will receive one-time passcodes from this code when you call the PNC Customer Care Center and we need to verify your identity.

As a reminder, PNC will never call you asking for a one-time passcode, username or password.

Fraud Prevention – 94387

You will receive communication from this code asking you to confirm that you made a specific transaction.

Adding a Card – 762729

You will receive one-time passcodes from this code when adding a PNC card to a digital wallet or merchant website.

Loan Inquiries – 79260

You will receive communication from this code to remind you to pay your PNC loan.