PNC does not charge a fee for Mobile Banking, including PNC Alerts. However, third party message and data rates may apply. Check with your wireless carrier for details.
PNC Short Codes
How to Identify PNC Text Messages
PNC may send you text messages to service your account. The reasons we message you range from PNC Alerts about your account activity to one-time passcodes for additional security and authentication. These text messages are sent from short codes – abbreviated phone numbers that are five- or six-digits-long and are unique to the sender.
PNC uses specific short codes to contact customers for several reasons. Some of the more common short codes you may receive from PNC are provided below.
If you’ve received a suspicious text message that says that it is from PNC, take a screen shot of the suspicious text message on your mobile phone and forward it to PNC Abuse (firstname.lastname@example.org).
PNC Alerts and Payment Notifications – 762265
You will receive communication from this code relating to account activity or changes to your account. This code is used primarily to deliver text message alerts, including those related to Zelle® payments, requests for payments, and security notifications.
This is also your Text Banking number, where you can send short texts to get account information on demand. Text CMD to this number to see your options.
Card Activity Alerts – 35515
You will receive communication from this code to notify you of PNC credit or debit card transactions.
Security – 76200 & 32858
You will receive one-time passcodes from these codes to access accounts or when you are trying to access sensitive information in Online Banking or the PNC Mobile app.
Customer Care – 668439 & 76200
You will receive one-time passcodes from this code when you call the PNC Customer Care Center and we need to verify your identity.
As a reminder, PNC will never call you asking for a one-time passcode, username or password.
Fraud Prevention – 94387
You will receive communication from this code asking you to confirm that you made a specific transaction.
Adding a Card – 762729
You will receive one-time passcodes from this code when adding a PNC card to a digital wallet or merchant website.
Loan Inquiries – 79260
You will receive communication from this code to remind you to pay your PNC loan.
An Eligible Mobile Number is a valid U.S. mobile phone number associated with a device that has service provided by a Mobile Network Operator. PNC uses a third-party ("Licensor") to verify that a number is an Eligible Mobile Number. For security reasons, Voice-Over-IP (VOIP) phone numbers are not considered Eligible Mobile Numbers. PNC also uses a Licensor to monitor enrolled mobile numbers for changes initiated by you that would result in altering the mobile phone number eligibility. The identification of an Eligible Mobile Number for use with the Service does not constitute a recommendation, endorsement, or any representation or warranty of any kind by PNC regarding the performance or operation of such number or device associated with the number. The selection of an Eligible Mobile Number is your sole responsibility and all issues relating to the operation, performance and costs associated with such number are between you and your wireless carrier. This includes instances where your wireless carrier may block traffic from PNC and other short codes to your Eligible Mobile Number.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.