PNC may send you text messages[1] to service your account. The reasons we message you range from PNC Alerts about your account activity to one-time passcodes for additional security and authentication. These text messages are sent from short codes – abbreviated phone numbers that are five- or six-digits-long and are unique to the sender.
PNC uses specific short codes to contact customers for several reasons. Some of the more common short codes you may receive from PNC are provided below.
If you’ve received a suspicious text message that looks like it’s from PNC, take a screen shot of the suspicious text message on your mobile phone and forward it to
PNC Abuse (abuse@pnc.com).
Scammers are sending text messages from 10-digit phone numbers that look like they’re from PNC. Before clicking the link, call the PNC customer service number on the back of your debit or credit card to verify information in the text. Here are some examples of fraudulent texts:
Image of what an actual fraudulent text may look like, appearing to come from PNC.
Image of what an actual fraudulent text may look like, appearing to come from PNC.
Image of what an actual fraudulent text may look like, appearing to come from PNC.
Image of what an actual fraudulent text may look like, appearing to come from PNC.
Short Code Example: 55555
5-6 digits
Short codes are five- or six-digit numbers used for sending and receiving text messages. Unlike most phone numbers, you can search for the owner of a short code by entering the short code on (External) this website.
You can find the short code where a phone number would normally be displayed in a text message.
| Type of Security Alert |
Short Code | Meaning of Alert Message |
|---|---|---|
| PNC Alerts and Payment Notifications | 762265 | You will receive communication from this code relating to account activity or changes to your account. This code is used primarily to deliver text message alerts, including those related to Zelle® payments, requests for payments, and security notifications. This is also your Text Banking number, where you can send short texts to get account information on demand. Text CMD to this number to see your options. |
| Card Activity Alerts | 35515 | You will receive communication from this code to notify you of PNC credit or debit card transactions. |
| Security | 76200 & 32858 | You will receive one-time passcodes from these codes to access accounts or when you are trying to access sensitive information in Online Banking or the PNC Mobile app. |
| Customer Care | 668439 & 76200 & 89787 |
You will receive one-time passcodes from this code when you call the PNC Customer Care Center and we need to verify your identity. As a reminder, PNC will never call you asking for a one-time passcode, username or password. |
| Fraud Prevention | 94387 | You will receive communication from this code asking you to confirm that you made a specific transaction. |
| Online Purchases | 90742 | You will receive one-time passcodes from this code when you are making an online purchase and the merchant requests PNC to verify your identity. |
| Adding a Card | 762729 | You will receive one-time passcodes from this code when adding a PNC card to a digital wallet or merchant website. |
| Loan Inquiries | 45847 & 79260 | You will receive communication from this code to remind you to pay your PNC loan. |
Your phone may have an option to filter and block spam or messages from unknown senders. Click the appropriate link to learn how to filter and block messages on an (External) iPhone and how to block on an (External) Android phone. For more information, visit the (External) Federal Trade Commission webpage on protecting against spam texts.
Our PNC automated system may call you to verify activity on your accounts. If our automated system calls to inform you that your credit or debit card is potentially compromised and must be replaced, the callback number is:
A PNC employee may also call you to verify activity on your accounts. If we are unable to contact you and need to leave a voicemail, we may leave any of these valid PNC phone numbers in a voicemail for you to contact us:
