PNC Merchant Services® Contact Information
New Business Setups & Solutions
Setting up a new processing location or to refer a new business:
8:00 a.m. – 5:30 p.m. Mon – Fri, ET
Complete a Contact Request Form and we will contact you to help find the right card payment processing options for your business.
Merchant Existing Account Support
Client Services for Existing Merchant Account
For existing merchants only with general service, billing, account closure questions or to order supplies
1-800-742-5030 (24/7)
Authorization Assistance
Voice Authorization Response Unit (VRU) and referral for Code 10 Operator
1-800-501-8749 (24/7)
Terminal Assistance or Technical Support
For assistance with your point of sale terminal or software product
1-800-501-8748 (24/7)
Security Questions
Merchant Services Security Department
1-800-321-4860, option 2, (8:30 a.m. – 5:30 p.m., Mon – Fri, ET)
It's Easy to Get Started with PNC Merchant Services
For New Business Inquiries, call us at 1-888-562-2300. Or, share a few details about you on the request form below and a PNC Merchant Services representative will contact you within the next business day.
For Existing PNC Merchant Services Customers with service/support requests, please do not use this form, instead call 1-800-742-5030.
Important Legal Information and Disclosures
PNC Merchant Services is a registered mark of The PNC Financial Services Group, Inc. Merchant Services are not deposit products. PNC Merchant Services does not offer deposit products and its services are not guaranteed or insured by the FDIC or any other governmental agency. Merchant Services are subject to application, credit review of the business and its owners, and approval.
