PNC Merchant Services® Contact Information

For Sales Assistance or New Business Inquiries

New Business Setups & Service Enhancements

Card acceptance, setting up a new processing location or to refer a new business:


8:00 a.m. – 5:30 p.m. Mon – Fri, ET

Complete a Contact Request Form and we will contact you to help find the right card payment processing options for your business.

For Existing PNC Merchant Services Customers

Merchant Support

Client Services and Supplies

For general service questions or to order supplies

1-800-742-5030  (24/7)

Authorization Assistance

Voice Authorization Response Unit (VRU) and referral for Code 10 Operator

1-800-501-8749  (24/7)

Terminal Assistance or Technical Support

For assistance with your point of sale terminal or software product

1-800-501-8748  (24/7)

Security Questions

Merchant Services Security Department

1-800-321-4860, option 2,  (8:30 a.m. – 5:30 p.m.,  Mon – Fri, ET)

Important Legal Information and Disclosures

Merchant Services are provided by PNC Merchant Services Company and are subject to credit approval. PNC Merchant Services is a registered mark of The PNC Financial Services Group, Inc.