8:00 a.m. – 5:30 p.m. Mon – Fri, ET
Complete a Contact Request Form and we will contact you to help find the right card payment processing options for your business.
For existing merchants only with general service, billing, account closure questions or to order supplies
1-800-742-5030 (24/7)
Voice Authorization Response Unit (VRU) and referral for Code 10 Operator
1-800-501-8749 (24/7)
For assistance with your point of sale terminal or software product
1-800-501-8748 (24/7)
Merchant Services Security Department
1-800-321-4860, option 2, (8:30 a.m. – 5:30 p.m., Mon – Fri, ET)
For New Business Inquiries, call us at 1-888-562-2300. Or, share a few details about you on the request form below and a PNC Merchant Services representative will contact you within the next business day.
For Existing PNC Merchant Services Customers with service/support requests, please do not use this form, instead call 1-800-742-5030.
PNC Merchant Services is a registered mark of The PNC Financial Services Group, Inc. Merchant Services are not deposit products. PNC Merchant Services does not offer deposit products and its services are not guaranteed or insured by the FDIC or any other governmental agency. Merchant Services are subject to application, credit review of the business and its owners, and approval.
The PNC Financial Services Group, Inc. All rights reserved.