PNC Merchant Services® Contact Information

New Business Inquiries

New Business Setups & Solutions

Setting up a new processing location or to refer a new business:


8:00 a.m. – 5:30 p.m. Mon – Fri, ET

Complete a Contact Request Form and we will contact you to help find the right card payment processing options for your business.

For Existing PNC Merchant Services Customers

Merchant Existing Account Support

Client Services for Existing Merchant Account

For existing merchants only with general service, billing, account closure questions or to order supplies

1-800-742-5030  (24/7)

Authorization Assistance

Voice Authorization Response Unit (VRU) and referral for Code 10 Operator

1-800-501-8749  (24/7)

Terminal Assistance or Technical Support

For assistance with your point of sale terminal or software product

1-800-501-8748  (24/7)

Security Questions

Merchant Services Security Department

1-800-321-4860, option 2,  (8:30 a.m. – 5:30 p.m.,  Mon – Fri, ET)

Important Legal Information and Disclosures

PNC Merchant Services is a registered mark of The PNC Financial Services Group, Inc. Merchant Services are not deposit products. PNC Merchant Services does not offer deposit products and its services are not guaranteed or insured by the FDIC or any other governmental agency. Merchant Services are subject to application, credit review of the business and its owners, and approval.