Insurance & Taxes

Yes. The terms of your Mortgage require that you maintain homeowner’s insurance on your property for an amount equal to 100% of the replacement cost of your property. Please keep in mind that this is a safeguard to protect both of our interests in the  property should any damage occur.

Yes. You can choose whatever insurance company you want as long as it maintains either a "B" or better general policyholder's rating, or a "6" or better financial rating as published in the A.M. Best Company's Insurance Reports. Just be sure to notify us of the change. Please write your loan number on your new policy, which may be faxed to 937-324-7101 uploaded online to mycoverageinfo.com/pnc, emailed to PNC@mycoverageinfo.com, faxed to 937-324-7101 or mailed to:

PNC Bank, N.A.,
ISAOA ATIMA, P.O. Box 7433
Springfield, OH 45501

Verification of payment of your insurance premium can be obtained by viewing our Escrow Information web page. If we have not received an updated policy from your insurance company or agent, we will pay the premium based on the most current information we have on record. If you have an updated policy, you may fax this information to us at 937-324-7101 upload your insurance policy information online at www.mycoverage.info.com/pnc or mailed to:

Please be sure your loan number is written on the policy.

PNC Bank, N.A.
ISAOA ATIMA P.O. BOX 7433
Springfield, Ohio 45501-7433

What is Force-Placed or Lender-Placed Insurance? When proof of sufficient insurance coverage has lapsed, been canceled or has not been received, PNC Mortgage will obtain coverage on your property through a selected insurance company. Force-placed Lender placed insurance is almost always more expensive than insurance coverage you can purchase yourself, and it only covers the structure. Personal property is not covered. Again, this coverage is a safeguard to protect both your interest and PNC Mortgage's interest in the property should any damage or loss occur. Force-placed or lender-placed insurance cancelled upon our receipt of proof of sufficient coverage.

To avoid Force Lender-Placed insurance, please ensure you have proper and continuous insurance coverage on your property. To avoid Force-Placed insurance, please ensure you have proper and continuous insurance coverage on your property.

Policy and renewal information should be faxed to 937-324-7101 can be uploaded online at www.mycoverageinfo.com, emailed to PNC@mycoverageinfo.com, faxed to 937-324-7101 or mailed to:

PNC Bank, N.A.
ISAOA ATIMA, P.O. Box 7433
Springfield, OH 45501

Please be sure to include your loan number on this information.

If your loan is escrowed for insurance, your monthly payment will increase and/or decrease with any change to your insurance premiums. Your insurance company notifies us when they make a change to the premium amount on your policy, which ultimately will affect your monthly payment. Please contact your insurance agent regarding the cost of your insurance premium.

In the event your insurance company has processed your claim and issued you a loss claim check, and your loan is due for the current month, contact Loss Claims via 800-245-1730 so we may determine the best way to process your check. You may mail your check to: 

PNC Bank, N.A.
Loss Claims Department
PO Box 6501
Springfield, OH 45501-6501

If you need additional information please visit InsuranceClaimCheck.com/433^[1]

If your property lies within a FEMA defined Special Flood Hazard Area (SFHA), and in a community participating in the National Flood Insurance Program (NFIP) Flood Zone "A" or "V' , federal law requires you to maintain and provide proof of flood insurance coverage. If there are any changes in your flood zone, PNC will notify you by mail.

More than likely, this bill is an assessment or supplemental bill. Some taxing authorities will send this type of bill because an additional amount is due that was not assessed at the beginning of the current tax cycle. You may wish to contact your local taxing authority for clarification.

If your loan is not escrowed for tax payment through PNC, you should pay the amount due to the taxing authority listed on your bill. If your loan is escrowed and the tax bill you received has not been paid, please write your loan number on the bill and fax it directly to our Tax Department via 817-826-1697, or mail to:


The mailing address is:

PA Customers:

Tax Department-0046586
P.O. Box 961242
Ft. Worth, TX 76161-9839

NON-PA Customers:

PNC Financial Services
P.O. Box 9244
Coppell, TX  75019

You can view a breakdown of the taxes paid by visiting our Escrow Information page.

If a tax bill has not yet been disbursed, we may not have received an updated bill from your taxing authority. Your tax bill may be faxed to us via 855-295-7866. Please be sure to write your loan number on your tax bill.

If you require further research into the matter, please call us with your specific questions and we will be happy to assist you.

There are several reasons your taxes could change.

• Your property could have increased in value
• Your jurisdiction could have raised the tax rate due to budget demands
• There could be additional or increased levies

PNC pays the amount shown due on the current year's tax bill.  Please contact your taxing authority for further information.

You can either forward it to the new homeowner or immediately contact the appropriate taxing authority to inform them of the change.

Property taxes are assessed against the property, not the person. Taxing authorities generally do not pro-rate taxes between new and prior owners.

However, during the closing of a typical real estate transaction, tax amounts are pro-rated between buyer and seller. You may confirm this by reviewing your closing status.

Some states contain special tax areas called homeowner areas. In a homeowner tax area, PNCcannot receive tax information from the taxing authority, nor are we allowed to access the tax records without the homeowner's permission. If the loan is escrowed for taxes, the borrower must provide the tax bill to PNC or give authorization to the taxing authority to release the tax information to us.  If your property is located in Kentucky or Pennsylvania, it is likely you are located in a Homeowner Tax Area.

PLEASE NOTE: Your tax bill should be sent to:

The mailing address is:

PA Customers:

Tax Department-0046586
P.O. Box 961242

Ft. Worth, TX 76161-9839

NON-PA Customers:

PNC Financial Services
P.O. Box 9244
Coppell, TX  75019

PNC Mortgage will send a Homeowner Tax Area instruction letter to you approximately 45 days prior to your tax bill due date. Please be sure to watch your mail for these important instructions concerning your real estate taxes.