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ALERT: “Fake” PNC Email Message Scam
Phishing is the attempt by fraudsters to steal your personal and financial information, sometimes through e-mails, mobile text messages (SMiShing) and phone calls. Due to the diligence of some PNC customers, we have been made aware of a scam by fraudsters who are contacting PNC customers predominately with emails, but sometimes using phone calls and text messages, that all appear to be official PNC communications.
Be On Alert
- The message typically indicates some urgency for you to respond or to act quickly; your account has been frozen, your card has been suspended.
- You are instructed to visit an official-looking, but fraudulent website; a link may be provided. This is a fake website. When in doubt go directly to www.pnc.com by typing the address yourself into the address bar.
- You are asked to provide sensitive financial or personal information.
Action You Can Take
If you suspect you've received a fraudulent email that appears to be from PNC, forward the message via email to PNC Abuse (email@example.com). If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (firstname.lastname@example.org).
If you are a PNC customer and you believe you may have responded to a fraudulent text, email or phone call and disclosed personal information, immediately change your PNC password, then contact PNC Bank's Online Banking Team at 1-800-762-2035, select 1 for personal account or 2 for a business account, then select option 3.
Warning Signs of Phishing
Phishing attacks are designed to resemble legitimate correspondence and rely on a user’s inability to spot the errors in order to succeed. Email or text messages containing certain red flags should alert users to a possible phishing or SMiShing attack:
- Requesting personally identifiable information (PII); for example, your social security number.
- Requesting User IDs and Passwords
- Creating a sense of urgency
- Threatening with consequences
- Offering fantastic prizes
- Grammatical errors
- Making demands for you to take action
In summary, never click on a link or respond to a text message requesting personal or financial information, such as credit card numbers, Social Security numbers or other banking details. Instead, contact PNC directly by typing www.pnc.com into your Internet browser or call PNC using a phone number provided on the www.pnc.com website. DO NOT use contact information contained in the suspect email/text.
For more information on the prevention, detection and remediation of phishing, visit the PNC Security and Privacy website.
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