Phishing is a fraudulent attempt to steal your personal and financial information, sometimes through e-mails, phone calls mobile text messages. Thanks to the diligence of our PNC customers, we have been made aware of a phishing text message scam (referred to as SMiShing) that appears to look like an official PNC text message. Please be aware: PNC will not send you a text message or email asking you to enter personal or sensitive financial information.
Phishing attacks are designed to resemble legitimate correspondence and rely on a user’s inability to spot them in order to succeed. Email or text messages containing certain red flags should alert users to a possible phishing or SMiShing attack:
In general, never click on a link or respond to a text message requesting personal or financial information like credit card numbers, Social Security numbers or other banking details. Instead, contact the company directly or visit online by typing the company web address into your Internet browser using contact information from a known legitimate source, and not using information contained in the suspect email/text.
If you suspect that you've received a fraudulent email that appears to be from PNC, forward the message via email to PNC Abuse (email@example.com). If you suspect that you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (firstname.lastname@example.org).
If you are a PNC customer and you believe you may have responded to a fraudulent text or email, or disclosed personal information, immediately change your password, then contact PNC Bank's Online Banking Team at 1-800-762-2035 option 3.
On Sept. 7, 2017, Equifax Inc., one of the three largest consumer credit reporting agencies in the United States, announced a cybersecurity incident potentially impacting millions of U.S. consumers. This is a good time to review some steps you can take, in partnership with PNC, to protect your personal information.
PNC is here for you
What you can do
From protection to detection to resolution, PNC is in your corner in the fight against cyber fraud and identity theft. For more information, customers may contact our Customer Care Center at 1-888-PNC-BANK (1-888-762-2265). Customer service consultants are available Monday to Friday, 7 a.m. to 10 p.m. ET, or Saturday and Sunday, 8 a.m. to 5 p.m. ET at 1-888-PNC-BANK (1-888-762-2265).
Zero Liability Fraud Protection does not apply to ATM transactions or PIN transactions not processed by Visa, and certain commercial card transactions. Notify PNC Bank immediately of any unauthorized use. For specific restrictions, limitations and other details regarding unauthorized use, see your account agreement.
Your wireless carrier may charge you standard text message rates.