Update Center

Stay informed on the status of
known issues for PNC services

Current Status

HURRICANE MICHAEL UPDATE FOR PNC CUSTOMERS

Our thoughts are with our PNC customers, employees and their families who live and work in the communities impacted by Hurricane Michael. These are challenging times, and we want to provide assistance and support. While it is difficult to address all concerns and issues, we hope these actions help ease some of your worries during Hurricane Michael:

For PNC customers who live in the mandatory evacuation counties in Florida (Bay, Franklin, Gulf and Wakulla counties as of Oct. 10) who used a non-PNC ATM, beginning Wednesday, Oct. 10 through Monday, Oct. 15, PNC will be refunding the fees and surcharges.  Customers do not need to take any action for the ATM refund.

For PNC customers who live in Alabama, Florida (outside of the counties noted above), Georgia, North Carolina and South Carolina, fees assessed, beginning Wednesday, Oct. 10 through Monday, Oct. 15, will be refunded upon request for the following: Overdraft fees, Returned Item fees (NSF), Continuous Overdraft fees and Overdraft Protection Transfer fees charged to the checking account, and monthly service charges for consumer and business accounts.  To have these fees refunded, customers should contact our Customer Care Center at 1-888-PNC-BANK (1-888-762-2265). Customer service consultants are available Monday – Friday, 7 a.m. to 10 p.m. (ET), or Saturday – Sunday, 8 a.m. to 5 p.m. (ET).  PNC customers who live in the mandatory evacuation counties in Florida (Bay, Franklin, Gulf and Wakulla counties as of Oct. 10) do not need to take any action for these refunds.

Late fees assessed between Wednesday, Oct. 10 through Monday, Oct. 15, on business and consumer credit card accounts for customers in FEMA-designated disaster areas, also will be refunded upon request. For refund requests or questions regarding lost or damaged credit cards, individuals/consumers should call 1-800-282-7541 and businesses should contact 1-800-474-2101. Calls are answered 24/7.

Late fees incurred between Wednesday, Oct. 10 through Monday, Oct. 15, for customers in FEMA-designated disaster areas, on business and consumer loans and lines of credit, including home equity, student, auto and personal loans, will be refunded upon request. To have these fees refunded, customers should contact our Customer Care Center at 1-888-PNC-BANK (1-888-762-2265). Customer service consultants are available Monday – Friday, 7 a.m. to 10 p.m. (ET), or Saturday – Sunday, 8 a.m. to 5 p.m. (ET).

PNC Mortgage customers who own property in a FEMA-designated disaster area may be eligible for assistance. Please contact our Mortgage customer service center at 1-800-822-5626. Our hours are Monday – Thursday, 8 a.m. to 9 p.m. (ET), Friday 8 a.m. to 5 p.m. (ET) and Saturday 9 a.m. to 2 p.m. (ET). If you have a PNC Mortgage loan application in process, please call your loan officer or the Customer Care Center at 1-877-762-4685. Our hours are Monday – Friday, 8 a.m. to 9 p.m. (ET).

PNC Investments clients should contact their financial advisor directly for service and support, or call our PNC Investments Services Group at 1-800-622-7086. Customer service representatives are available Monday – Friday, 8 a.m. to 6 p.m. (ET).

Our PNC Wealth Management clients should contact their relationship strategist directly for service and support or call our PNC Wealth Management Care Center at 1-888-762-6226. PNC WM Care Center professionals are available: Monday – Friday, 7 a.m. to 10 p.m. (ET) and Saturday – Sunday, 8 a.m. to 5 p.m. (ET).

Our PNC Corporate and Institutional clients should contact their relationship manager directly for service and support. Treasury Management clients also may contact their Treasury Management officer or the Treasury Management Client Care at 1-800-669-1518 or tmcc@pnc.com.

General Information:

Natural disasters unfortunately bring about an increased risk of fraud. Learn about potential phishing scams and counterfeit charities that could threaten your finances during and after the storm on PNC Point of View.

Before venturing out to a PNC branch in the impacted areas, check the Branch/ATM Locator on www.pnc.com to be sure the branch nearest you is open for business.

PNC offers access to online banking, mobile banking and PNC Voice Banking for additional convenience. You can use your smart phones or tablets to make deposits, pay bills or access account information using our mobile app[1].

Please continue to visit the PNC Update Center on pnc.com. Updates will be posted as new information becomes available.

NOTE: A FEMA-designated disaster area is an area comprised of counties or municipalities that have been declared by the President of the United States to be Major Disaster Areas where federal aid in the form of individual assistance is being made available. These areas are published by the Federal Emergency Management Agency (FEMA) on its web site at http://www.fema.gov/disasters.


ALERT: “Fake” PNC Email Message Scam

Phishing is the attempt by fraudsters to steal your personal and financial information, sometimes through e-mails, mobile text messages (SMiShing) and phone calls. Due to the diligence of some PNC customers, we have been made aware of a scam by fraudsters who are contacting PNC customers predominately with emails, but sometimes using phone calls and text messages, that all appear to be official PNC communications.

Be On Alert

  • The message typically indicates some urgency for you to respond or to act quickly; your account has been frozen, your card has been suspended.
  • You are instructed to visit an official-looking, but fraudulent website; a link may be provided. This is a fake website. When in doubt go directly to www.pnc.com by typing the address yourself into the address bar.
  • You are asked to provide sensitive financial or personal information.

Action You Can Take

If you suspect you've received a fraudulent email that appears to be from PNC, forward the message via email to PNC Abuse (abuse@pnc.com). If you suspect you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (abuse@pnc.com).

If you are a PNC customer and you believe you may have responded to a fraudulent text, email or phone call and disclosed personal information, immediately change your PNC password, then contact PNC Bank's Online Banking Team at 1-800-762-2035, select 1 for personal account or 2 for a business account, then select option 3.

Warning Signs of Phishing

Phishing attacks are designed to resemble legitimate correspondence and rely on a user’s inability to spot the errors in order to succeed. Email or text messages containing certain red flags should alert users to a possible phishing or SMiShing attack:

  • Requesting personally identifiable information (PII); for example, your social security number.
  • Requesting User IDs and Passwords
  • Creating a sense of urgency
  • Threatening with consequences
  • Offering fantastic prizes
  • Misspellings
  • Grammatical errors
  • Making demands for you to take action

In summary, never click on a link or respond to a text message requesting personal or financial information, such as credit card numbers, Social Security numbers or other banking details. Instead, contact PNC directly by typing www.pnc.com into your Internet browser or call PNC using a phone number provided on the www.pnc.com website. DO NOT use contact information contained in the suspect email/text.

For more information on the prevention, detection and remediation of phishing, visit the PNC Security and Privacy website.

How to catch a phish

Be on the lookout for email fraud

Tips for social media security

Secure your Cellphone against SMiShing

Call Us

Call 1-888-PNC-BANK
(1-888-762-2265)

Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday & Sunday: 8 a.m. – 5 p.m. ET
Credit Card Customer Service is available 24/7

For Virtual Wallet® Customers: 1-800-352-2255

Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday & Sunday: 8 a.m. – 5 p.m. ET

Important Legal Disclosures and Information

1. PNC does not charge a fee for Mobile Banking. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply. Also, a supported mobile device is needed to use the Mobile Banking App. Mobile Deposit is a feature of PNC Mobile Banking. Use of the Mobile Deposit feature requires a supported camera-equipped device and you must download a PNC mobile banking app. Eligible PNC Bank account and PNC Bank Online Banking required. Certain other restrictions apply. See the mobile banking terms and conditions in the PNC Online Banking Service Agreement.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC