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ALERT: “Fake” PNC Text Message Scam

Phishing is a fraudulent attempt to steal your personal and financial information, sometimes through e-mails, phone calls mobile text messages. Thanks to the diligence of our PNC customers, we have been made aware of a phishing text message scam (referred to as SMiShing) that appears to look like an official PNC text message. Please be aware: PNC will not send you a text message or email asking you to enter personal or sensitive financial information.

Warning signs

Phishing attacks are designed to resemble legitimate correspondence and rely on a user’s inability to spot them in order to succeed. Email or text messages containing certain red flags should alert users to a possible phishing or SMiShing attack:

  • Requesting personally identifiable information (PII)
  • Requesting User IDs and Passwords
  • Creating a sense of urgency
  • Threatening with consequences
  • Offering fantastic prizes
  • Misspellings
  • Grammatical errors
  • Making demands
  • Take Action

In general, never click on a link or respond to a text message requesting personal or financial information like credit card numbers, Social Security numbers or other banking details. Instead, contact the company directly or visit online by typing the company web address into your Internet browser using contact information from a known legitimate source, and not using information contained in the suspect email/text.

If you suspect that you've received a fraudulent email that appears to be from PNC, forward the message via email to PNC Abuse (abuse@pnc.com). If you suspect that you’ve received a fraudulent text message that appears to be from PNC, take a screen shot of the text message on your mobile phone and forward it to PNC Abuse (abuse@pnc.com).

If you are a PNC customer and you believe you may have responded to a fraudulent text or email, or disclosed personal information, immediately change your password, then contact PNC Bank's Online Banking Team at 1-800-762-2035 option 3.

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Help Protect Yourself after a Data Breach

On Sept. 7, 2017, Equifax Inc., one of the three largest consumer credit reporting agencies in the United States, announced a cybersecurity incident potentially impacting millions of U.S. consumers. This is a good time to review some steps you can take, in partnership with PNC, to protect your personal information.

PNC is here for you

  • We monitor your accounts for fraudulent activity, and will notify you if we find anything suspicious.
  • Your PNC debit and credit cards are protected from verified, unauthorized purchases due to fraud or identity theft.[1] 
  • PNC uses advanced security protocols to protect your identity and your accounts.
  • We offer a variety of free security options you may elect to add to your accounts:
    • PNC Alerts – Receive email and/or text message[2] notification of key activity on your PNC accounts.
    • Additional Sign-on Security - Receive a text message[2] with a one-time passcode every time you sign-on to online banking.
    • Trusteer Rapport – Financial malware/online fraud protection software FREE to PNC customers.
    • Verified by Visa - Simple-to-use service confirms your identity with an extra password when you make an online purchase.
  • If you are a victim of identity theft, we offer resolution support to help get your credit, identity and account information restored as quickly as possible.

What you can do

  • Create passwords that are easy to remember, but difficult for others to guess, and change them every few months. Never use the same password for banking as you do for other non-financial sites, such as social media or email. Be cautious about choosing security questions with answers that you know can be found easily on public websites or guessed.  Be equally cautious with passwords.
  • Review your account statements and online transaction activity on a regular basis. If you notice fraudulent activity on your account, immediately call the number on the back of your card or stop by your local branch.
  • Check your credit report. You can request a free copy of your credit report from each of the three credit agencies, Experian, Trans Union and Equifax, once every 12 months at www.annualcreditreport.com. Consider spreading out your reviews, checking one report every four months. Make sure that all the information on your report is accurate. If there is any suspicious activity, contact the credit reporting agency.
  • Place a 90-day credit alert on your file. When you have an alert on your report, a business must verify your identity before it issues credit, so it may try to contact you any time someone attempts to acquire credit in your name. There is no charge, but it must be renewed every 90 days. Contact one of the three credit reporting agencies, which will then contact the other two.

From protection to detection to resolution, PNC is in your corner in the fight against cyber fraud and identity theft.   For more information, customers may contact our Customer Care Center at 1-888-PNC-BANK (1-888-762-2265). Customer service consultants are available Monday to Friday, 7 a.m. to 10 p.m. ET, or Saturday and Sunday, 8 a.m. to 5 p.m. ET at 1-888-PNC-BANK (1-888-762-2265).

Call Us

Call 1-888-PNC-BANK

Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday & Sunday: 8 a.m. – 5 p.m. ET
Credit Card Customer Service is available 24/7

For Virtual Wallet® Customers: 1-800-352-2255

Monday – Friday: 7 a.m. – 10 p.m. ET
Saturday & Sunday: 8 a.m. – 5 p.m. ET

Important Legal Disclosures and Information

  1. Zero Liability Fraud Protection does not apply to ATM transactions or PIN transactions not processed by Visa, and certain commercial card transactions.  Notify PNC Bank immediately of any unauthorized use.  For specific restrictions, limitations and other details regarding unauthorized use, see your account agreement.

  2. Your wireless carrier may charge you standard text message rates.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC