Does PNC support Google Pay?
Yes. PNC customers can now add PNC Visa consumer and small business debit and credit cards, as well as SmartAccess® cards, to Google Pay. PNC commercial cards can also be added to Google Pay. PNC MasterCard® credit cards are not eligible at this time. You can add an unlimited number of cards to Google Pay.
Where can I download the Google Pay app?
You can download the Google Pay app for eligible Android devices here.
What mobile devices are eligible for Google Pay?
To use Google Pay, customers must have an NFC-enabled Android device. Please take a look at supported devices at the Google Pay website.
How do I add my PNC card to Google Pay?
PNC customers using an eligible Android mobile device will use the Google Pay app to add and manage their credit, debit and SmartAccess cards. To add your first card to Google Pay, you will open the Google Pay app and select the “+ Payment Method” option from the menu. If you already have a PNC card enrolled with Google Wallet, you can import it into Google Pay as your first card simply by selecting it from the on-screen list and confirming the security code on the back of your card.
To add a new or second PNC card to Google Pay, select the “Add Another Card” option and use the device camera to capture your card information or type it in manually. Some customers may also be required to verify the card they added to Google Pay by logging into the PNC Mobile app[3] when prompted. Once verified with PNC, your debit or credit card will be ready to use with Google Pay on your mobile device.
How do I verify my card for Google Pay?
For security reasons, you may be asked to provide extra verification of your identity to activate the cards you’ve added to Google Pay. To verify your card, simply tap on the desired card within the Google Pay app to view the card detail page and select the “sign into card issuer’s app” option. This will direct you to the PNC Mobile app, or the Google Play store if you do not have the app already installed. Once you log in using your Online Banking credentials, you will be guided through the verification process. Once completed, you card will be ready to use with Google Pay.
Please note that the self-service verification option using the PNC Mobile app is not available for customers who only have a business credit card with PNC.
When making in-store purchases with Google Pay, simply unlock your mobile device using your fingerprint, PIN, pattern or passcode and hold it near the NFC-equipped payment terminal. You do not need to open the Google Pay app to initiate the transaction. The payment will automatically be processed using your default card. To pay with a card other than your default card, prior to making a payment you must unlock your mobile device, open the Google Pay app, tap the card you would like to pay to view the card details screen and select the option “Set as default card.”. This will make the selected card your new default card. When you attempt to make a purchase with Google Pay, you will now be able to complete your purchase using the desired card.
Your experience with Google Pay may vary by merchant. If asked to verify the last four digits of your card number when making a purchase, provide the merchant with the last four digits of the device account number. This number can be found by opening the Google Pay app and selecting the desired card to view the detail page. You may also be asked to provide a signature or debit card PIN to complete your transaction.
How will Google Pay keep my information protected?