Online & Mobile Banking Customer Service & Support

Setting up alerts is easy once you're logged into Online Banking.

1. From your Alerts tab, access the Add/Edit Alerts Page.
2. The Add/Edit Alerts Page provides a list of all the alerts eligible for each account.
3. From there, you can select the Alerts that you want and how you want to receive them. 

The following types of Alerts are available:

• Deposit Account Alerts
• Credit Card Alerts (provide balance & payment information)
• Debit/Credit Card Transaction Alerts
• Security Alerts (defaulted on for the primary email)
• Service Alerts

You can receive alerts via email and/or text message. To update delivery preferences,  visit the Delivery Options page from the Alerts tab^[2].

You can view and manage account information, pay bills, transfer funds including payments to PNC accounts, view PNC Rewards, and much more. 

Online Banking
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In order to take the necessary steps to help protect your information, please contact us immediately. Contact us at 1-800-762-2035.

Security and Safety of Your Account
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In most cases the PIN you use with your personal debit card will be the PIN you will also use to enroll for Online Banking. It can also be the PIN you created when you opened your account. If you do not have a personal debit card or you didn’t pick your own PIN when you opened your account, a random PIN will be generated and mailed to you shortly after your account is opened that you can use to enroll in Online Banking. If you didn’t receive this PIN or misplaced it, please contact us to request a new PIN have a PIN mailer sent to you so you can enroll for Online Banking.

If you forget your Password, you can reset it online with your debit card information or a phone number that you have enrolled through Online Banking.

To reset your Password and regain access immediately, click on the "Forgot Your User ID or Password?" located in the Online Banking Sign On block on pnc.com. This link will walk you through the steps necessary to reset your Password.

If you forget your User ID, you will need to contact us directly by either calling us, using Message PNC, or stopping into any of our PNC Branches to obtain this information. 

There are three ways you can make a transfer in Online Banking’s “Transfer Funds” tab:

1. Internal Transfers: You can transfer money between your PNC accounts, make payments to your PNC credit card, line of credit or loan accounts. Or, you can transfer from your line of credit or get a credit card cash advance.
2. External Transfers: You can transfer money between your PNC accounts and accounts you own at another financial institution. Please note that you will need to verify your external account and email address prior to scheduling external transfers.
3. To an individual using a mobile phone number or email address through Popmoney. Please note that Popmoney™ is currently only available through personal accounts.

For more information on making transfers, refer to PNC’s Online Banking & Bill Pay Demonstration. Once you access the file, click on the “Making Transfers” tab.

*Fees and limitations may apply.

Transfer Funds
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Check Images are digital copies of checks, substitute checks, and deposit tickets that are posted to your account and are accessible through Online Banking.

They are available for checking, savings, and money market accounts and are available online one or two business days after the transaction has been posted to your account. Images are available in Posted Transactions of the Account Activity Page for the current and two most recent statement cycles and for up to 8 years in Online Statements, beginning with statements dated after 1/1/2006. Online history is not available for accounts that have been closed.

To access a Check Image Online:

1. From the My Accounts Summary Page in Online Banking, find the account that contains the transaction and check image.
2. Click on the account in the account list to view the Account Activity Page for that account.
3. Look through your Posted Transactions for the transaction. The Check Image icon will be displayed next to the transaction (refer to illustration below). 
   
   
4. Click on the icon or the transaction description and the Check Image will display in a pop-up window.
5. From this pop-up window, you can Print, Mail or Fax the images.

To gain access to copies of your statements online, you must register for paperless statements for that account.

Virtual Wallet customers are automatically enrolled in online statements when enrolling in online banking.

Online Statements are available for deposit, credit card, and investment accounts.

1. Click on the Customer Service Tab in Online Banking.
2. Go to Account Management >> Activate Online Statements.
3. In the Online Statements Preferences, refer to the column “Statement Type”.
4. Click “Edit” next to the appropriate account if you see it is not registered for online statements.
5. A popup will appear asking you if you wish to Activate Online Statements.
6. Click on the “Activate” Button and provide the information needed.
7. Click on Save. You will be brought back to the Online Statement Preferences Page.
8. “Online Statements Only” should now appear next to the appropriate account.

You can enroll in Online Banking and Mobile Banking as soon as you have your new PNC account number. Some accounts may take up to 2 business days to be available for enrollment in Online Banking.

Enroll in Online Banking »

For the best experience when using PNC Online Banking, we recommend using the most up-to-date versions of Chrome, Firefox, Internet Explorer or Safari.

Using beta versions or older versions of these browsers may result in limited functionality within the site.

To enhance your privacy, we recommend that you clear the Internet browser's cache and history after visiting any PNC web site. Internet browsing software, such as Internet Explorer, Firefox and Safari, stores or "caches" content of web sites visited during online sessions to display pages previously viewed more quickly. Additionally, the Internet browser's history list tracks web site addresses you visit. Clearing your browser's cache and history ensur that other people using the computer (particularly public computers) do not have access to your session information. View instructions for clearing your browser's cache.

Because each browser is different, we recommend utilizing the help menu located in the top navigation of your browser’s menu and searching for “clearing cookies” or “clear cache”.

PNC Mobile Banking^[3] provides several easy and convenient ways to access your accounts almost anywhere.

PNC Mobile banking consists of four separate - but complimentary – features that are available to those enrolled in PNC Online Banking: 

1. Mobile Banking Apps: An application that is downloaded and installed on your smartphone or mobile device. The Mobile Banking Apps support Android and iOS devices. The PNC Mobile App enables you to enjoy many of the time saving features available through Online Banking today, including: view account balances, pay bills, transfer funds, locate the nearest branch or ATM, view PNC Rewards and deposit checks (iOS and Android™ only). 
2. Text Message Alerts: Enables you to have your PNC Online Banking email alerts delivered to your mobile device as a text message. This service takes the email alerts currently available through Online Banking and converts them to a text message version so that you can receive alerts while on the go.
3. Text Message Banking: Provides the ability to send certain text message commands to PNCBNK (762265) to obtain account balances or view account activity history.
4. Mobile Web: Visit www.pnc.com right on your mobile device to view a mobile optimized version of Online Banking. Enjoy many of the time saving features, for free. Check balance, make one-time bill payments, transfer funds, and locate the nearest branch or ATM and more.

To learn more about the features in Mobile Banking, please visit:
Mobile Banking Features »

For additional information about online security, please visit:
Online Security Information »

1. Simply visit pnc.com from a supported device.
2. On the screen, you will see a download link that will direct you to the appropriate store and application for your device.

You can also access the PNC Mobile Banking App by visiting the Apple App Store or the Google Play Store on your mobile device.

1. Once you are logged into the appropriate store, do a search for PNC. 
2. From there, you will be directed to the appropriate mobile app where you can download and install the app to your device.  

To download, or learn more about our Mobile Apps, please visit:
Mobile App Directory »

You will need to have an account that is enrolled in PNC Online Banking. Once you have established your account in Online Banking, you are ready to take advantage of the Mobile Banking App’s functionality. However, the functionality within the Mobile Banking App will differ depending on your account(s).

Establish your Online Banking Account
Learn More »

1. Ensure that the surface contrasts with the color of the check.  A solid dark background against a white/light colored check works best.
2. Make sure that you have ample lighting and avoid using the flash on your camera. If the camera is triggering the flash, then you need more light.  Also, be careful of any shadows being cast on the check if using lighting from directly overhead.
3. Ensure that your camera lens is clean. Pocket lint and dust can build up on camera lens, which can degrade photo quality.
4. Ensure that your check is properly endorsed for Mobile Deposit: sign your name on the back of the check and write "For PNC Mobile Deposit Only" below your signature.
5. Once deposited, keep your check in a secure area for at least 2 weeks to ensure that your deposit has been credited to your account. Once you confirm it has been deposited, destroy the check.

If your check didn't go through, you were unable to deposit it through the app, or you received an error message:

1. Check in Pending Transactions within Online Banking to determine if the transaction was deposited.
2. If you do not see it as a pending transaction, you will need to go to your nearest PNC branch and inform them that you attempted to deposit through mobile deposit and ask for assistance in depositing the check.

To properly endorse a check for Mobile Deposit simply sign your name and write "For PNC Mobile Deposit Only" below your signature on the back of the check.

To learn how to properly endorse a mobile deposit
Watch Video

To locate a PNC Branch or ATM navigate to our PNC Locator. 

There are daily and monthly deposit limits that apply to Mobile Deposits.

To view these limits:

1. Log into the Mobile Banking App and
2. Select “Deposit” from the main menu to see the applicable limits that apply.

At this time self-service wires and International Money Transfer availability is limited to select regions.

1. Sign on to PNC Online Banking
2. Go to “Transfer Funds” tab
3. Look for “Send a Wire or International Transfer”

For additional questions, select “Message PNC” on the right hand side of your PNC Online Banking “My Account” tab.

You can request a domestic wire, international wire, or International Money Transfer out of any personal PNC checking or savings account from the Transfer Funds tab of your online banking, or the Transfers section of the PNC mobile app.

• You can also contact a local branch for an appointment or utilize a branch drive-up to complete a domestic wire, international wire, or International Money Transfer. More information on current branch services can be found in our branch locator
• Additionally, domestic wires can also be requested by calling us at 1-800-272-6868, Monday through Friday, 8:30 A.M. – 4 P.M. EST.

Only send money to people and businesses you know and trust.

We'll need this information about the recipient:

• Name
• Mailing address
• Email address (online only)
• Phone number (online only)

We’ll also need information about the recipient’s account:

• Domestic wires require a US routing and full account number. Keep in mind that many banks have a specific routing number for wires. Your recipient should contact their bank with questions.
• International wires require either an IBAN, (international bank account number) or a full account number and SWIFT code, also known as a routing BIC. Your recipient should contact their bank with questions.
• International Money Transfers require a full account number. Certain banks may accept the recipient’s debit card number or mobile phone number in lieu of an account number.

PNC Fees for sending transfers vary by account type, see your fee schedule, or call us for details.

• Self-Service Domestic Wire Transfer - $25.00
• Self-Service Domestic Wire Transfer - $40.00
• International Money Transfer - $5.00 (branch, online banking, or PNC Mobile App)
• Branch/Phone Domestic Wire - $30.00
• Branch International Wire - $45.00

The above fees are charged by PNC for sending wires and International Money Transfers. Certain international wires may have other fees that are charged by an intermediary bank, and if such fees exist for your transfer, they will be disclosed to you before you submit your request. Any transfer may be subject to additional fees and taxes charged by the recipient’s bank upon receipt. We may estimate certain fees or exchange rates, and we will note where those are estimated.

To receive a domestic wire or international transfer, you'll need to provide your bank information to the sender.

For domestic wires, the sender will need: 

• Your PNC account number
• PNC's wire routing number, which is 043000096

For international transfers, the sender will need: 

• Your PNC account number
• PNC's SWIFT code, which is PNCCUS33

Notes about receiving wires:

• PNC charges a $15 fee for most incoming wire transfers. This fee varies by account type, see your fee schedule, or call us for details
• The sender may also need your address, phone number or email address
• Only provide your account and personal information to people you know and trust

Domestic wires are typically received within two business days. Same day processing is not guaranteed.

Timelines for international wires and Money Transfers vary by destination country, bank, and amount. We’ll provide you information that includes a date on which the funds will be available when you submit your request.

PNC customers with a Virtual Wallet or personal checking account, a PNC Online Banking User ID, a U.S. mobile number and/or email address, and an Apple or Android mobile device can use Zelle^® to send money.

Zelle^® is an easy way to send money to friends, family, or other people that you know and trust. If you do not know and trust the person, we recommend that you use another form of payment. Do not use Zelle^® to send money to people you do not know and trust.

PNC and Zelle^® do not offer a protection program for any authorized payments made with Zelle^®. For example, if you make a purchase using Zelle^®, but you do not receive the item or the item is not as described or as you expected, you will not be reimbursed for the transaction. PNC does not recommend the use of Zelle^® for the buying or selling of goods and does not offer a purchase protection policy if Zelle^® is used for the buying or selling of goods.

In order to use Zelle^®, the sender's and recipient’s bank accounts must be based in the U.S. and the sender's and recipient’s phone numbers must be U.S. mobile phone numbers.  Additionally, you can only send or receive money in U.S. dollars.

You can view your daily and (calendar) monthly Zelle^® send limits at any time in the PNC Mobile app by tapping on CHECK MY LIMITS on the ENTER AMOUNT screen after selecting SEND and adding a recipient.  Customers can view their daily and (calendar) monthly Zelle^® request limits at any time in the PNC Mobile app by tapping on CHECK MY LIMITS on the ENTER AMOUNT screen after selecting REQUEST and adding a recipient.  There are no limits for receiving money with Zelle^®.

No. Currently, Zelle is only available to PNC customers with a Virtual Wallet or personal checking account.

Zelle^® has replaced PopMoney in the PNC Mobile App. However, you can continue to use PopMoney to send or receive money when you log into PNC Online Banking on a desktop computer.

With Zelle^®, transactions typically occur in minutes between enrolled users. If the recipient does not enroll in Zelle^® within 14 days, the payment or request will expire.

There is no fee for PNC customers using Zelle^® to send or receive money.^[3] If the person to whom you are sending money does not bank with PNC, we recommend they confirm with their bank or credit union that there are no additional fees.  

Zelle^® is available to almost anyone with a valid U.S. checking account. If the person to whom you are sending money does not bank with PNC, that person can enroll with Zelle^® through a participating financial institution. Additional information is available at www.Zellepay.com

You can only cancel a payment if the person you sent money to is not enrolled with Zelle^®. To check whether the payment is still pending because the recipient has not yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always make sure you use the correct email address or U.S. mobile number when sending money.