The Mortgage Firm Inc. and Pulte Mortgage Customers

Below you will find the key dates we anticipate services to be available on your converted Mortgage account.

 

 


Accounts Transferring June 1, 2023 Key Dates

Payments

Payment Channel Anticipated Availability
Mailed Payments June 1, 2023
Branch, Online, IVR or Phone Payments June 7, 2023

 

 

Automatic Payment Drafts

Please refer to your Welcome Letter for information about the transfer of your current Automated Payment arrangement.

 

*Important Note for Pulte Customers: Automatic payments (ACH) will not transfer to PNC for Pulte customers. Please refer to your welcome letter for further details as well as instructions to setup a new ACH if you wish to continue ACH transfers.

Scheduled Date Anticipated Draft To Occur
June 1 through June 7, 2023 June 8, 2023
June 8, 2023 and beyond On scheduled date

 

 

Self-Service Access

Self-Service Platform Anticipated Availability To Occur
Automated Phone System (IVR) June 6, 2023
Online Banking (for accounts with a registered phone number capable of receiving a One-Time Passcode) June 7, 2023
Online Banking User IDs mailed (for customers not using One-Time Passcode) June 7, 2023
Online Banking PIN mailed (for customers not using One-Time Passcode) June 8, 2023



Important Legal Disclosures and Information

PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.

Equal Housing Lender ©2023 The PNC Financial Services Group, Inc. All rights reserved.

PNC Bank, National Association.

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