TIAA/Loan Care Mortgage Customers

Below you will find the key dates we anticipate services to be available on your converted Mortgage account.

 

 


Accounts Transferring June 1, 2022 Transfer Dates

Payments

Payment Channel Anticipated Availability
Mailed Payments June 1, 2022
Branch, Online, IVR or Phone Payments June 6, 2022

 

 

Automatic Payment Drafts

Scheduled Date Anticipated Draft To Occur
June 1 through June 6, 2022 June 7, 2022
June 7, 2022 and beyond On scheduled date

 

 

Self-Service Access

Self-Service Platform Anticipated Availability To Occur
Automated Phone System (IVR) June 6, 2022
Online Banking (for accounts with a registered phone number capable of receiving a One-Time Passcode) June 6, 2022
Online Banking User IDs mailed (for customers not using One-Time Passcode) June 7, 2022
Online Banking PIN mailed (for customers not using One-Time Passcode) June 8, 2022



Important Legal Disclosures and Information

PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.

Equal Housing Lender ©2022 The PNC Financial Services Group, Inc. All rights reserved.

PNC Bank, National Association.

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