The Mortgage Firm Inc. and Pulte Mortgage Customers
Below you will find the key dates we anticipate services to be available on your converted Mortgage account.
Accounts Transferring June 1, 2023 Key Dates
Payments
| Payment Channel | Anticipated Availability |
| Mailed Payments | June 1, 2023 |
| Branch, Online, IVR or Phone Payments | June 7, 2023 |
Automatic Payment Drafts
Please refer to your Welcome Letter for information about the transfer of your current Automated Payment arrangement.
*Important Note for Pulte Customers: Automatic payments (ACH) will not transfer to PNC for Pulte customers. Please refer to your welcome letter for further details as well as instructions to setup a new ACH if you wish to continue ACH transfers.
| Scheduled Date | Anticipated Draft To Occur |
| June 1 through June 7, 2023 | June 8, 2023 |
| June 8, 2023 and beyond | On scheduled date |
Self-Service Access
| Self-Service Platform | Anticipated Availability To Occur |
| Automated Phone System (IVR) | June 6, 2023 |
| Online Banking (for accounts with a registered phone number capable of receiving a One-Time Passcode) | June 7, 2023 |
| Online Banking User IDs mailed (for customers not using One-Time Passcode) | June 7, 2023 |
| Online Banking PIN mailed (for customers not using One-Time Passcode) | June 8, 2023 |
Important Legal Disclosures and Information
PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
©2023 The PNC Financial Services Group, Inc. All rights reserved.
PNC Bank, National Association.
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