The transfer of your loan was simply the result of a business transaction between two mortgage companies. It does not affect the original terms and conditions of your mortgage loan. This transaction does not reflect on you or your loan, and is not unusual in the mortgage industry.

Yes, your mortgage will have a new account number assigned by PNC.

When you receive your Welcome Letter from PNC in the mail, it will include instruction on how to make your first mortgage payment.  When you make a payment during this transition the funds will be cleared from your funding account but the application of the payment to PNC might not be visible until all activity is reconciled. After your initial payment, you have many convenient payment options.

Note: During the 60-day period following the effective date of the transfer of loan servicing, no loan payment will be considered late, PNC will not impose a late fee, nor will you receive any negative reporting to credit bureaus.

Please refer to your Welcome Letter for information about the transfer of your current Automated Payments.

If you are not already enrolled in automated payments or need to re-enroll:

1. Access Online Banking and sign up for automated payments, making it easier to pay your mortgage and manage your account online.
2. Print and follow instructions for Automated Payments request.
3. You may also reference the Automated Payment Authorization Form insert in your Welcome Letter Packet for more information.

• Get organized and save paper with paperless statements.
• Setup account alerts to stay informed.
• Schedule payments for your mortgage account.
• Access mortgage documents such as your escrow statements and year-end tax statements (form 1098).

You can enroll in PNC Online Banking at www.pnc.com/olb. To get started, you will need:

• Your social security number (SSN).
• Your credit line or loan account number.
• Your online access PIN (being sent to you via USPS mail).

Note: It’s important to know that during the initial phases of your transfer to PNC, access to Online Banking may not be immediately available. In general, it may take 2-3 weeks to receive your PIN access code that is required to enroll in PNC Online Banking.

You do not – either your previous servicer, or PNC, will handle this process.

No, any optional insurance you have will not transfer to PNC. If you wish to maintain this optional coverage, you should contact your insurance provider to inquire about direct billing you.

Hopefully you will find the answers you need here on the FAQ page, but if not please feel free to reach out to our Customer Care team. You are welcome to call at any time, but the ability to view specific account details within our servicing systems will only be available after two (2) business days of your service transfer date.