Welcome to PNC Bank
We are glad to have you as a new customer and want to make your transition to PNC as easy and seamless as possible. Our goal is to provide you with exceptional service throughout this process. You probably have questions about your mortgage servicing transfer and what to expect. We’re here to help. Here are answers to a number of common questions we hear regarding loan servicing transfers.
How do I make my first payment?
When you receive your Welcome Letter from PNC in the mail, it will include instruction on how to make your first mortgage payment. When you make a payment during this transition the funds will be cleared from your funding account but the application of the payment to PNC might not be visible until all activity is reconciled. After your initial payment, you have many convenient payment options.
Note: During the 60-day period following the effective date of the transfer of loan servicing, no loan payment will be considered late, PNC will not impose a late fee, nor will you receive any negative reporting to credit bureaus.
What if I have an automated payment set up with my previous servicer?
Please refer to your Welcome Letter for information about the transfer of your current Automated Payments.
If you are not already enrolled in automated payments or need to re-enroll:
- Access Online Banking and sign up for automated payments, making it easier to pay your mortgage and manage your account online.
- Print and follow instructions for Automated Payments request.
- You may also reference the Automated Payment Authorization Form insert in your Welcome Letter Packet for more information.
How do I enroll in PNC Online Banking?
You can enroll in PNC Online Banking at www.pnc.com/olb. To get started, you will need:
- Your social security number (SSN).
- Your credit line or loan account number.
- Your online access PIN (being sent to you via USPS mail).
Note: It’s important to know that during the initial phases of your transfer to PNC, access to Online Banking may not be immediately available. In general, it may take 2-3 weeks to receive your PIN access code that is required to enroll in PNC Online Banking.
What can I do in PNC Online Banking?
- Get organized and save paper with paperless statements.
- Setup account alerts to stay informed.
- Schedule payments for your mortgage account.
- Access mortgage documents such as your escrow statements and year-end tax statements (form 1098).
Why did my mortgage get transferred/sold to PNC?
The transfer of your loan was simply the result of a business transaction between two mortgage companies. It does not affect the original terms and conditions of your mortgage loan. This transaction does not reflect on you or your loan, and is not unusual in the mortgage industry.
Will my account number change when my mortgage is transferred to PNC?
Yes, your mortgage will have a new account number assigned by PNC, which you can find on the Welcome Letter you received.
Do I need to notify my home insurance company, or any tax entities, of this transfer if I use escrow?
You do not – either your previous servicer, or PNC, will handle this process.
Will my optional insurance (mortgage, life, disability, etc.) continue when my loan is transferred to PNC?
No, any optional insurance you have will not transfer to PNC. If you wish to maintain this optional coverage, you should contact your insurance provider to inquire about direct billing you.
When could I expect to speak to a PNC Mortgage Representative with questions about my loan?
Hopefully you will find the answers you need here on the FAQ page, but if not please feel free to reach out to our Customer Care team. You are welcome to call at any time, but the ability to view specific account details within our servicing systems will only be available after two (2) business days of your service transfer date.
I’m thinking about refinancing, what are my next steps?
You can learn more about refinancing and check out current rates at pnc.com/RefiRates. If you’re ready to get started, please call 1-855-744-2676 and find out how much you can save today.
How do I obtain a payoff?
In order to request a payoff quote on your mortgage product, please call us at 1-800-822-5626. In addition to your personal information, you will need your account number and payoff requested through date. Through the interactive voice response portal, you may be directed to provide additional information depending upon the unique legal requirements within your property state.
We are experiencing delays due to
high call volume
PNC is here to support you during these challenging times dealing with Covid-19 (coronavirus). Please note that as we address the needs of our customers, we are experiencing higher than normal call volumes and wait times.
Questions?
Our mortgage professionals are here to help – now, or if your needs change in the future. Call our Customer Care & Support Team at 1-800-822-5626. Once connected, say “Mortgage Transfer” to speak to an associate who can assist with your acquisition related questions.
Business Hours:
Monday – Thursday: 8:00 a.m. – 9:00 p.m. ET
Friday: 8:00 a.m. – 5:00 p.m. ET
Saturday: 9:00 a.m. – 2:00 p.m. ET.
Why PNC?
Trusted for 160 Years
PNC Bank is one of the nation’s top retail lenders and servicers of residential mortgage loans with approximately 2,400 retail banking branches throughout the U.S., along with a network of nearly 1,000 experienced mortgage professionals working to meet your needs. Combine this with our care centers, 9,200 ATMs, competitive products and online and mobile solutions, and you’ll find we’re ready to provide you with a great customer experience.
Learn more about Products and Experiences PNC has to offer:
PNC Virtual Wallet®
Banking Solution
Checking and Savings - together. Paired with our digital money management tools, all working together in a single digital experience.
Mobile & Online Banking
Banking Technology
Bank from home, or on the go. We can help make it easier to manage your money with our financial tools and technology.
PNC HomeHQ®
Interactive website helps you to find answers to home lending related questions.
Access to affordability calculators, home buying educational content, mortgage application checklist and much more.
Important Legal Disclosures & Information
PNC, PNC HomeHQ, PNC Home Insight and Home Insight are registered service marks of The PNC Financial Services Group, Inc.
PNC has a pending patent application directed at various features and functions of Home Insight® Tracker.
PNC Mortgage is a division of PNC Bank, National Association, a subsidiary of PNC.
All loans are provided by PNC Bank, National Association and are subject to credit approval and property appraisal. Terms and conditions of this offer are subject to change without notice.
Virtual Wallet is a registered trademark of The PNC Financial Services Group, Inc.
©2021 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.
