When you receive your Welcome Letter from PNC in the mail, it will include instruction on how to make your first mortgage payment. When you make a payment during this transition the funds will be cleared from your funding account but the application of the payment to PNC might not be visible until all activity is reconciled. After your initial payment, you have many convenient payment options.
Note: During the 60-day period following the effective date of the transfer of loan servicing, no loan payment will be considered late, PNC will not impose a late fee, nor will you receive any negative reporting to credit bureaus.
Please refer to your Welcome Letter for information about the transfer of your current Automated Payments.
If you are not already enrolled in automated payments or need to re-enroll:
You can enroll in PNC Online Banking at www.pnc.com/olb. To get started, you will need:
Note: It’s important to know that during the initial phases of your transfer to PNC, access to Online Banking may not be immediately available. In general, it may take 2-3 weeks to receive your PIN access code that is required to enroll in PNC Online Banking.
The transfer of your loan was simply the result of a business transaction between two mortgage companies. It does not affect the original terms and conditions of your mortgage loan. This transaction does not reflect on you or your loan, and is not unusual in the mortgage industry.
Yes, your mortgage will have a new account number assigned by PNC, which you can find on the Welcome Letter you received.
You do not – either your previous servicer, or PNC, will handle this process.
No, any optional insurance you have will not transfer to PNC. If you wish to maintain this optional coverage, you should contact your insurance provider to inquire about direct billing you.
Hopefully you will find the answers you need here on the FAQ page, but if not please feel free to reach out to our Customer Care team. You are welcome to call at any time, but the ability to view specific account details within our servicing systems will only be available after two (2) business days of your service transfer date.
You can learn more about refinancing and check out current rates at pnc.com/RefiRates. If you’re ready to get started, please call 1-855-744-2676 and find out how much you can save today.
In order to request a payoff quote on your mortgage product, please call us at 1-800-822-5626. In addition to your personal information, you will need your account number and payoff requested through date. Through the interactive voice response portal, you may be directed to provide additional information depending upon the unique legal requirements within your property state.
PNC is here to support you during these challenging times dealing with Covid-19 (coronavirus). Please note that as we address the needs of our customers, we are experiencing higher than normal call volumes and wait times.
Our mortgage professionals are here to help – now, or if your needs change in the future. Call our Customer Care & Support Team at 1-800-822-5626. Once connected, say “Mortgage Transfer” to speak to an associate who can assist with your acquisition related questions.
Monday – Thursday: 8:00 a.m. – 9:00 p.m. ET
Friday: 8:00 a.m. – 5:00 p.m. ET
Saturday: 9:00 a.m. – 2:00 p.m. ET.
PNC Bank is one of the nation’s top retail lenders and servicers of residential mortgage loans with approximately 2,400 retail banking branches throughout the U.S., along with a network of nearly 1,000 experienced mortgage professionals working to meet your needs. Combine this with our care centers, 9,200 ATMs, competitive products and online and mobile solutions, and you’ll find we’re ready to provide you with a great customer experience.
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