Welcome to PNC Bank

We are glad to have you as a new customer and want to make your transition to PNC as easy and seamless as possible. Our goal is to provide you with exceptional service throughout this process. You probably have questions about your mortgage servicing transfer and what to expect. We’re here to help. Here are answers to a number of common questions we hear regarding loan servicing transfers.

Frequently Asked Questions

We are experiencing delays due to
high call volume

PNC is here to support you during these challenging times dealing with Covid-19 (coronavirus). Please note that as we address the needs of our customers, we are experiencing higher than normal call volumes and wait times.



Our mortgage professionals are here to help – now, or if your needs change in the future. Call our Customer Care & Support Team at 1-800-822-5626.  Once connected, say “Mortgage Transfer” to speak to an associate who can assist with your acquisition related questions.

Business Hours:

Monday – Friday:  7:00 a.m. – 10:00 p.m. ET

Saturday – Sunday:  8:00 a.m. – 5:00 p.m. ET

Why PNC?

Trusted for 160 Years

PNC Bank is one of the nation’s top retail lenders and servicers of residential mortgage loans with approximately 2,400 retail banking branches throughout the U.S., along with a network of nearly 1,000 experienced mortgage professionals working to meet your needs. Combine this with our care centers, 9,200 ATMs, competitive products and online and mobile solutions, and you’ll find we’re ready to provide you with a great customer experience.


Learn more about Products and Experiences PNC has to offer:

PNC Virtual Wallet®

Banking Solution

Checking and Savings - together. Paired with our digital money management tools, all working together in a single digital experience.

Virtual Wallet® »

Mobile & Online Banking

Banking Technology

Bank from home, or on the go. We can help make it easier to manage your money with our financial tools and technology.

Learn More »


Interactive website helps you to find answers to home lending related questions.

Access to affordability calculators, home buying educational content, mortgage application checklist and much more.

Access PNC HomeHQ® »

Important Legal Disclosures & Information

  1. PNC, PNC HomeHQ, PNC Home Insight and Home Insight are registered service marks of The PNC Financial Services Group, Inc.

    PNC has a pending patent application directed at various features and functions of Home Insight® Tracker.

    PNC Mortgage is a division of PNC Bank, National Association, a subsidiary of PNC.

    All loans are provided by PNC Bank, National Association and are subject to credit approval and property appraisal. Terms and conditions of this offer are subject to change without notice.

  2. Virtual Wallet is a registered trademark of The PNC Financial Services Group, Inc.

©2021 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association.

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.