Norcom Mortgage Customers

Below you will find the key dates we anticipate services to be available on your converted Mortgage account.

Accounts Transferring October 2, 2023 Key Dates

Payments

Payment Channel Anticipated Availability
Mailed Payments October 2, 2023
Branch, Online, IVR or Phone Payments October 6, 2023

Automatic Payment Drafts

Please refer to your Welcome Letter for information about the transfer of your current Automated Payment arrangement.

Scheduled Date Anticipated Draft To Occur
October 1 through October 10, 2023 October 10, 2023
October 11, 2023 and beyond On scheduled date

Self-Service Access

Self-Service Platform Anticipated Availability To Occur
Automated Phone System (IVR) October 5, 2023
Online Banking (for accounts with a registered phone number capable of receiving a One-Time Passcode) October 6, 2023
Online Banking User IDs mailed (for customers not using One-Time Passcode) October 6, 2023
Online Banking PIN mailed (for customers not using One-Time Passcode) October 10, 2023