PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
(SLS) Specialized Loan Servicing Mortgage Customers
Below you will find the key dates we anticipate services to be available on your converted Mortgage account.
Accounts Transferring August 1, 2023 Key Dates
Payments
| Payment Channel | Anticipated Availability |
|---|---|
| Mailed Payments | August 1, 2023 |
| Branch, Online, IVR or Phone Payments | August 7, 2023 |
Automatic Payment Drafts
Please refer to your Welcome Letter for information about the transfer of your current Automated Payment arrangement.
Important! Action may be required for automated payment services to continue with PNC, please refer to your Notice of Servicing Transfer letter to confirm.
| Scheduled Date | Anticipated Draft To Occur |
|---|---|
| August 1 through August 7, 2023 | August 8, 2023 |
| August 8, 2023 and beyond | On scheduled date |
Self-Service Access
| Self-Service Platform | Anticipated Availability To Occur |
|---|---|
| Automated Phone System (IVR) | August 4, 2023 |
| Online Banking (for accounts with a registered phone number capable of receiving a One-Time Passcode) | August 7, 2023 |
| Online Banking User IDs mailed (for customers not using One-Time Passcode) | August 7, 2023 |
| Online Banking PIN mailed (for customers not using One-Time Passcode) | August 8, 2023 |
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