(SLS) Specialized Loan Servicing Mortgage Customers

Below you will find the key dates we anticipate services to be available on your converted Mortgage account.

Accounts Transferring August 1, 2023 Key Dates

Payments

Payment Channel Anticipated Availability
Mailed Payments August 1, 2023
Branch, Online, IVR or Phone Payments August 7, 2023

Automatic Payment Drafts

Please refer to your Welcome Letter for information about the transfer of your current Automated Payment arrangement.

Important! Action may be required for automated payment services to continue with PNC, please refer to your Notice of Servicing Transfer letter to confirm.

Scheduled Date Anticipated Draft To Occur
August 1 through August 7, 2023 August 8, 2023
August 8, 2023 and beyond On scheduled date

Self-Service Access

Self-Service Platform Anticipated Availability To Occur
Automated Phone System (IVR) August 4, 2023
Online Banking (for accounts with a registered phone number capable of receiving a One-Time Passcode) August 7, 2023
Online Banking User IDs mailed (for customers not using One-Time Passcode) August 7, 2023
Online Banking PIN mailed (for customers not using One-Time Passcode) August 8, 2023