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General Mortgage Transfer Timeline
The tables below identify the anticipated dates that servicing functionality will become available for your recently transferred PNC Mortgage.
Please refer to the Notice of Servicing transfer to find your servicing transfer date (located in the first line of the letter).
Payments
| Payment Methods | You can begin using this payment method on the date below: |
|---|---|
| Making payments by Mail | Immediately |
| Making payments in Online Banking | 4 Business Days Following your Servicing Transfer |
| Making payments at a Branch | 4 Business Days Following your Servicing Transfer |
| Making payments by Phone | 4 Business Days Following your Servicing Transfer |
Self-Service Access
| Self-Service Method | You can anticipate to have access to these self-service methods on the date below: |
|---|---|
| Automated Phone System (IVR) | 3 Business Days Following your Servicing Transfer |
| Online Banking (using your phone number to receive a one-time passcode) | 4 Business Days Following your Servicing Transfer |
| Online Banking using mailed User IDs and PIN | Upon Receipt of User ID and PIN in the mail: - User ID will be mailed 4 Business Days Following your Servicing Transfer - PIN will be mailed 5 Business Days Following your Servicing Transfer |
Automated Payment Drafts
Please refer to your Welcome Packet for information about the transfer of your Automated Payment arrangement.
| If your normally scheduled draft is for the following dates: | You can anticipate your first automated payment draft with PNC to occur: |
|---|---|
| The 1st through the 7th of the month | Up to 7 Business Days Following your Servicing Transfer |
| The 8th of the month and beyond | On its scheduled date |
*Please do not make additional payments during this time, unless you intend to make additional principal payments, as doing so could result in a duplication.
Check the Status of Your Mortgage Transfer
PNC Home Loan Transfer Portal is a digital tool that keeps you up to date on the status of your mortgage transfer, provides key dates and personalized loan details, and keeps you informed on next steps.
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