General Mortgage Transfer Timeline

The tables below identify the anticipated dates that servicing functionality will become available for your recently transferred PNC Mortgage.

Please refer to the Notice of Servicing transfer to find your servicing transfer date (located in the first line of the letter).

Payments

Payment Methods You can begin using this payment method on the date below:
Making payments by Mail Immediately
Making payments in Online Banking 4 Business Days Following your Servicing Transfer
Making payments at a Branch 4 Business Days Following your Servicing Transfer
Making payments by Phone 4 Business Days Following your Servicing Transfer

Self-Service Access

Self-Service Method You can anticipate to have access to these self-service methods on the date below:
Automated Phone System (IVR) 3 Business Days Following your Servicing Transfer
Online Banking (using your phone number to receive a one-time passcode) 4 Business Days Following your Servicing Transfer
Online Banking using mailed User IDs and PIN Upon Receipt of User ID and PIN in the mail:

- User ID will be mailed 4 Business Days Following your Servicing Transfer

- PIN will be mailed 5 Business Days Following your Servicing Transfer

Automated Payment Drafts

Please refer to your Welcome Packet for information about the transfer of your Automated Payment arrangement.

If your normally scheduled draft is for the following dates: You can anticipate your first automated payment draft with PNC to occur:
The 1st through the 7th of the month Up to 7 Business Days Following your Servicing Transfer
The 8th of the month and beyond On its scheduled date

*Please do not make additional payments during this time, unless you intend to make additional principal payments, as doing so could result in a duplication.

Check the Status of Your Mortgage Transfer

PNC Home Loan Transfer Portal is a digital tool that keeps you up to date on the status of your mortgage transfer, provides key dates and personalized loan details, and keeps you informed on next steps.

View Loan Details

Confirm Automated Payment Details

View Loan Details

Don't Have Online Banking?

At the Sign In screen, provide the following information:

  • Last Name
  • Last four digits of your Social Security Number
  • Date of Birth

PNC Online Banking Customers

Simply use your PNC Online Banking credentials to authenticate your sign-on.