Customer Welcome Center


Welcome to PNC. Over the next several months, our Customer Welcome Center will help you to learn more about your transition to PNC, including timing, updates and FAQs.

 

You can feel comfortable knowing that PNC and BBVA USA leadership and our integration teams are working closely to make sure your level of service and satisfaction is seamless.

 

We are just getting started. Be sure to check back regularly as we will provide updates as they become available.

 

Happy banker and client meeting in a office 

 

Conversion Information

What you need to know and when

 

Personal

Personal Products & Services

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.


 

Frequently Asked Questions

For additional account specific information, including FAQs, please select a product or service:

 

Auto Loans

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Checking

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.


 

Frequently Asked Questions

Credit Card

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Home Equity

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Investments

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Mortgage

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Personal Loans & Lines of Credit

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Savings

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Wealth Management

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Business

Business Products & Services

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.


 

Frequently Asked Questions

For additional account specific information, including FAQs, please select a product or service:

 

Checking

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Corporate & Institutional

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Credit Card

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Loans

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Merchant Services

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Treasury Management

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Branch, ATM & Call Center

Branch, ATM & Call Centers

 

 PNC ATM     BBVA USA ATM

BBVA USA customers can now use PNC-owned ATMs without a surcharge fee. Customers may incur a fee if they use a partner ATM.

 Locate a PNC ATM

 

PNC customers now have access to BBVA USA-owned ATMs free of charge.

 Locate a BBVA USA ATM


Frequently Asked Questions

 

We Help You to Bank

Safely, securely and conveniently



Security & Privacy

Your account and data security are very important to us. We're committed to protecting your personal and financial information.



Accessibility

We are committed to the unique accessibility needs of our customers. We offer a variety of tools and services to help make banking easier and more convenient for you.

 
PNC will never ask you for confidential account information to be sent by unsecured email. If you need to communicate sensitive customer information to PNC, you should visit our Customer Service Center for options on how to contact us.

If you have concerns about the authenticity of email, text or phone messages, please visit our Security & Privacy Center for options on how to contact us.

Contact Us

If you still have questions, we're here to help

Please note, BBVA USA customers should continue to use the existing BBVA USA customer service and support contacts from legal close to conversion, anticipated in October.

Visit the BBVA USA Help & Support Center »

 

Important Legal Disclosures and Information

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING INFORMATION

This website contains forward-looking statements regarding our outlook or expectations with respect to the acquisition of BBVA USA Bancshares, Inc., the combination of BBVA USA Bancshares, Inc. into PNC and BBVA USA into PNC Bank, and the impact of the transaction on PNC's future performance.

Forward-looking statements are necessarily subject to numerous assumptions, risks and uncertainties, which change over time. Future events or circumstances may change our outlook and may also affect the nature of the assumptions, risk and uncertainty to which our forward-looking statements are subject. The forward-looking statements on this website speak only as of the date made, and we assume no duty, and do not undertake any obligation, to update them. Actual results or future events could differ, possibly materially, from those that we anticipated in these forward-looking statements. As a result, we caution against placing undue reliance on any forward-looking statements.

Forward-looking statements on this website are subject to the following risks and uncertainties related to the integration of the acquired business into PNC, including:

  • The business of BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, going forward may not perform as we currently project or in a manner consistent with historical performance. As a result, the anticipated benefits, including estimated cost savings, of the transaction may be significantly harder or take longer to achieve than expected or may not be achieved in their entirety as a result of unexpected factors or events, including those that are outside of our control.
  • The integration of BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, with that of PNC and PNC Bank may be more difficult to achieve than anticipated or have unanticipated adverse results relating to BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, or our existing businesses. Our ability to integrate BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, successfully may be adversely affected by the fact that this transaction results in us entering several geographic markets where we did not previously have any meaningful presence.

These forward-looking statements are also subject to the principal risks and uncertainties applicable to our businesses generally that are disclosed in PNC's 2020 Form 10-K and 2021 Form 10-Qs and in PNC's subsequent SEC filings. Our SEC filings are accessible on the SEC's website at www.sec.gov and on our corporate website at www.pnc.com/secfilings. We have included these web addresses as inactive textual references only. Information on these websites is not part of this website.

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.