Experiencing Financial Trouble?

Are you having trouble making your payments? If a life changing event is impacting your financial well-being, PNC wants to help.

Unexpected Events May Impact Your Ability to Make Your Home Loan Payments.

We understand and we're ready to help discuss how you can get back on track.

Not acting could result in the loss of your home, a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.

Mortgage

  • To initiate a short-term hardship assistance option (generally means the hardship will be resolved within 6 months), the request must be made by calling 1-800-523-8654. There is no documentation or form required to initiate this payment assistance option, but you must call us to request and determine eligibility. If you are in an active bankruptcy, these options may not be available.
  • To initiate the long-term hardship assistance option (i.e., loan modification, generally means the hardship will be continue beyond 6 months), please review the Key Steps to Getting Started section below to begin the process.  By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you are in active bankruptcy, these options may not be available.

Additional information on the types of options available is located at Lending Hardship Service & Support

Home Equity

  • To initiate hardship assistance options, please review the Key Steps to Getting Started section below to begin the process. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you are in active bankruptcy, these options may not be available.

Additional information on the types of options available is located at Lending Hardship Service & Support

We Can Help

PNC Retail Lending Solutions Consultants:

Mortgage: 1-800-523-8654

Home Equity: 1-866-622-2657 ext. 44700

Fax: 1-855-288-3974

Mon – Thurs: 8 a.m. – 9 p.m. ET
Fri: 8 a.m. – 7 p.m. ET
Sat: 8 a.m. – 2 p.m. ET

Write to Us:

PNC Bank
Attention: Central Receiving
B6-YM10-01-1
3232 Newmark Drive
Miamisburg, OH 45342

Hardship Application Process

Key Steps to Getting Started

Let's review steps for applying for hardship assistance if staying in your home is an option you're considering.

Step 1: Review This Supporting Documentation

Step 2: Start the Application Process

Complete the Hardship Assistance Application and submit electronically

Note: You are required to authenticate using your online banking credentials to access the Hardship Assistance Application. If you are not enrolled in Online Banking, you will be provided a link to enroll.

Start Hardship Assistance Application

Note: You are required to authenticate using your online banking credentials to access the Hardship Assistance Application. If you are not enrolled in Online Banking, you will be provided a link to enroll.

OR

Complete the Hardship Assistance Application and submit via fax or mail

Download Hardship Assistance Application  

  • Complete the Hardship Assistance Application.
  • Compile all the supporting documentation referenced in application
  • Submit your completed Hardship Assistance Application and all supporting documents to:
    • Fax: 1-855-288-3974 (using the cover sheet provided), or
    • Mail to:

PNC Bank
Attention: Central Receiving
B6-YM10-01-1
3232 Newmark Drive
Miamisburg, OH 45342

Step 3: You've Submitted Your PNC Application

  • PNC will review your application and verify all documents for completion.[1]
  • PNC will determine your eligibility for a loan modification or other assistance options.
  • PNC will complete the eligibility process within 30 days from the time we receive your complete application.
  • After our review, you will receive a written determination letter offering you all loan assistance options for which you qualify.

Hardship Assistance

PNC Retail Lending Solutions Consultants are available to offer product-specific hardship assistance

Mortgage: 1-800-523-8654

Home Equity: 1-866-622-2657 ext. 44700

Fax: 1-855-288-3974

Mon – Thurs: 8 am – 9 pm ET
Fri: 8 am – 7 pm ET
Sat: 8 am – 2 pm ET

Understand Your Options

When considering your financial and home ownership options, think about your goals. We have various hardship assistance options that may fit your needs.

For hardships (not COVID-19 related), please review the details below.

Home Equity Hardship Assistance

Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.

Not acting could result in the loss of your home, a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.

To initiate hardship assistance options, please complete the Hardship Application form online. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you have any questions, please call 1-866-622-2657 ext. 44700. If you are in an active bankruptcy, these options may not be available.

Your hardship assistance options may include:

Forbearance/Partial Pay Forbearance Plan

  • Make reduced payments or no payments for a specific period of time.
  • Allows you time to improve your financial situation and get back on your feet; however, the missed payments are not forgiven and must be repaid after the forbearance plan ends.

Reinstatement

  • Pay the total amount you owe in a lump-sum payment by a specific date. This may follow a forbearance plan as described above.
  • Allows you to avoid foreclosure by bringing your loan current when you can show you have funds that will become available on a specific date.

Repayment Plan

  • Provides a defined period of time to reinstate your loan by making regular payments, plus an additional agreed-upon amount in repayment of the delinquency.
  • Allows you time to catch up on late payments without having to pay a lump sum.

Modification

  • You may be required to complete a “trial period” (i.e., a 3-month test period to see if the payments can be made).
  • Permanently modifies your loan so that your payments or other terms are more manageable as a solution to a long-term or lasting hardship.


If you aren’t interested in maintaining ownership of the property and need debt relief, your options may include:

Pre-foreclosure Sales (Short Sale)

  • If you can no longer afford to keep your home, a short sale may be an option to avoid foreclosure. This allows you to sell your home for less than the outstanding balance of your loan and may satisfy your debt (though not always).

Deed in Lieu

  • With a deed in lieu of foreclosure, you'd transfer ownership of your home to PNC voluntarily to avoid foreclosure. 

Consider More Affordable Housing

  • If you are not able to continue making your monthly payment, your best option may be to find more affordable housing. As an alternative to foreclosure, you may be able to sell your home and use the proceeds to pay off your current loan.

Mortgage Hardship Assistance

Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.

Not acting could result in the loss of your home, a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.

To initiate a short-term hardship assistance option or if you are an FHA borrower and are experiencing a hardship, the request must be made by calling 1-800-523-8654. There is no documentation or form required to initiate this payment assistance option, but you must call us to request and determine eligibility. If you are in an active bankruptcy, these options may not be available.

Your hardship assistance options may include:

Forbearance Plan

  • Make reduced payments or no payments for a specific period of time.
  •  Allows you time to improve your financial situation and get back on your feet; however, the missed payments are not forgiven and must be repaid after the forbearance plan ends.

Payment Deferral

  • A payment deferral is offered based on investor guidelines, and brings your mortgage current, delays repayment of certain past-due monthly principal and interest payments, as well as other amounts we paid on your behalf related to the past-due monthly payments. You will be responsible for paying the past-due amounts upon the maturity date of the mortgage or earlier upon the sale or transfer of the property, refinance of the mortgage loan, or payoff of the interest-bearing principal balance.

Reinstatement

  • Pay the total amount you owe in a lump-sum payment by a specific date. This may follow a forbearance plan as described above.
  •  Allows you to avoid foreclosure by bringing your loan current when you can show you have funds that will become available on a specific date.

Repayment Plan

  • Provides a defined period of time to reinstate your loan by making regular payments, plus an additional agreed-upon amount in repayment of the delinquency.
  • Allows you time to catch up on late payments without having to pay a lump sum.

To initiate the long-term hardship assistance option listed below, please complete the Hardship Application form online. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you have any questions, please call 1-800-523-8654. If you are in active bankruptcy, these options may not be available.

Modification

  • Changes the terms of your loan to make it more affordable or manageable. You may be required to complete a “trial period” (i.e., a 3-month test period to see if the payments can be made).
  • Permanently modifies your loan so that your payments or other terms are more manageable as a solution to a long-term or lasting hardship.


If you aren’t interested in maintaining ownership of the property and need debt relief, your options may include:

Pre-foreclosure Sales (Short Sale)

  • If you can no longer afford to keep your home, a short sale may be an option to avoid foreclosure. This allows you to sell your home for less than the outstanding balance of your loan and may satisfy your debt (though not always).

Deed in Lieu

  • With a deed in lieu of foreclosure, you'd transfer ownership of your home to PNC voluntarily to avoid foreclosure. 

Consider More Affordable Housing

  • If you are not able to continue making your monthly payment, your best option may be to find more affordable housing. As an alternative to foreclosure, you may be able to sell your home and use the proceeds to pay off your current loan.

Homeowner Assistance Fund

The Homeowner Assistance Fund (HAF) was created by the American Rescue Plan Act to help homeowners struggling to make housing payments during the COVID-19 pandemic. The Homeowner Assistance Fund provides up to $50 million to each state, Washington D.C. and Puerto Rico. The U.S. Department of Treasury will issue the funds to each state once the U.S. Department of Treasury has approved their Homeowner Assistance Fund program guidelines and requirements.  Please see below for further information on how you can reach out to your state to find out if you are eligible to receive Homeowner Assistance Funds.  

Where can I find more information about my State’s Homeowner Assistance Fund (HAF) program requirements?

More information about Homeowner Assistance Fund (HAF) by state can be found at https://www.ncsha.org/homeowner-assistance-fund/.

State Website Phone # TDD Phone # Email
Alabama Alabama Housing Finance Authority   888-460-9977  
Alaska Alaska Housing Finance Corporation      
Arizona Arizona Department of Housing   833-931-3600 https://housing.az.gov/about/contact-us
Arkansas Arkansas Development Finance Authority   888-698-0964  
California California Housing Finance Agency   877-922-5432  
Colorado Colorado Division of Housing      
Connecticut Connecticut Housing Finance Authority 877-894-4111 850-721-9501  
Delaware Delaware State Housing Authority   888-303-4324  
Florida Florida Department of Economic Opportunity 833-987-8997    
Georgia Georgia Department of Community Affairs 770-806-2100 877-519-4443  
Guam Department of Administration 671-638-3814    
Hawaii Hawaii Housing Finance & Development Corporation   808-587-0620  
Idaho Idaho Housing and Finance Association   877-695-2655  
Illinois Illinois Housing Development Authority   866-454-3571  
Indiana Indiana Housing and Community Development Authority   877-438-4663  
Iowa IowaMortgageHelp.com   888-668-0927  
Kansas Kansas Housing   855-307-5423 khaf@kshousingcorp.org
Kentucky Kentucky Housing Corporation   866-830-7868  
Louisiana Louisiana Division of Administration - Office of Community Development   833-88-52423  
Maine Maine Bureau of Consumer Credit Protection   888-664-2569 CCP.PFR@maine.gov
Maryland Maryland Department of Housing and Community Development   833-676-0119 customerservice.dhcd@maryland.gov
Massachusetts Massachusetts Housing Partnership   833-270-2953  
Michigan Michigan State Housing Development Authority   844-756-4423 MSHDA@michigan.gov
Minnesota Minnesota Housing   800-388-3226 mn.housing@state.mn.us
Mississippi Mississippi Home Corporation 601-718-4647    
Missouri Missouri Housing Development Comission 833-541-1599   mo.safhr@mhdc.com
Montana Montana Housing 844-406-2772    
Nebraska Nebraska Investment Finance Authority 844-565-7146    
Nevada Nevada Affordable Housing Assistance Corporation
888-320-6526    
New Hampshire New Hampshire Housing Finance Authority 603-444-1377 ext. 1014 800-974-1377 info@hnhhfa.org
New Jersey New Jersey Housing and Mortgage Finance Agency 609-278-7400   askstaff@njhmfa.gov
New Mexico New Mexico Mortgage Finance Authority 505-308-4206 866-488-0498  
New York New York State Homes and Community Renewal 844-776-9423
   
North Carolina North Carolina Housing Finance Agency 855-69-62423    
North Dakota North Dakota Department of Human Services 701-328-2332 800-755-2716 hfainfo@nd.gov
Ohio Ohio Housing Finance Agency 888-404-4674    
Oklahoma Oklahoma Housing Finance Agency 405-419-8202 833-208-2535 Home - Oklahoma Housing Finance Agency (ohfa.org)
Oregon Oregon Housing and Community Services 833-604-0879 866-698-6155 Hcs.HAF@oregon.gov
Pennsylvania Pennsylvania Housing Finance Agency   888-987-2423  
Puerto Rico Puerto Rico Housing Finance Authority 888-887-7234    
Rhode Island Rhode Island Housing 401-457-1130 401-457-1222  
South Carolina South Carolina State Housing Finance and Development Authority 803-702-5222 800-476-0412  
South Dakota South Dakota Housing Development Authority 605-773-3181   ingo@sdhda.org
Tennessee Tennessee Housing Development Agency 615-815-2200 855-890-8073  
Texas Texas Department of Housing and Community Affairs   833-651-3874 info@tdhca.state.tx.us
Utah Utah Department of Workforce Service, Division of Housing and Community Development   888-755-0102 webmaster@uthc.org
mikemurdock@utah.gov
ishumway@utah.gov
Vermont Vermont Housing Finance Agency 833-221-4208   gdemas@vhfa.org
Virginia Virginia Housing   833-687-8677 loanservicing@virginiahousing.com
llewellyn.anderson@virginiahousing.com
Washington Washington State Housing Finance Comission
  877-894-4663
rich.zwicker@wshfc.org
Lisa.DeBrock@wshfc.org
info@heretohome.org
Washington D.C. District of Columbia Department of Housing and Community Development
202-540-7407   dhcd@dc.gov
West Virginia West Virginia Housing Development Fund 844-542-0035 833-848-9905 servicing@wvhdf.com
eboggess@wvhdf.com
Wisconsin Wisconsin Department of Administration - Division of Energy, Housing, and Community Resources
  855-246-6394 info@wheda.com
landont.williams@wisconsin.gov
Wyoming Wyoming Department of Family Services 307-777-7564 888-996-4237 infor@wyomingcda.com

Resources

Important documents and helpful outside resources

 Hardship Assistance Application(s)

Download the Checklist to help stay organized throughout the Hardship Assistance process.

Download the Call Guide to help prepare for a phone conversation with a PNC Borrower Assistance Representative

Download the Hardship Assistance Application Guide for step-by-step instructions on successfully completing the PNC Hardship Assistance Application

U.S. Department of Housing and Urban Development:

http://portal.hud.gov/hudportal/HUD

Office of the Comptroller of the Currency (OCC):

http://www.helpwithmybank.gov/

Fannie Mae:

https://www.fanniemae.com/

Freddie Mac:

www.Freddiemac.com/mymortgage

NeighborWorks®:

Home - NeighborWorks America

Hope Now: 888-995-4673

Frequently Asked Questions

If you are having financial difficulties, it’s always best to make us aware of your situation. We may have a payment program available to help you through your financial hardship. To learn more call to speak with a PNC Borrower Assistance Representative:

Mortgage: 1-800-523-8654

Home Equity: 1-866-622-2657 ext. 44700

If you signed the Note and Mortgage, you are still liable for the payments.

A divorce agreement does not alter your obligation to make payments.

No. Deeding your interest in the property to someone else only means that you no longer own the home. You are still obligated to make payments, as stated in your Note and Mortgage.

You can reinstate your loan at any time up to the confirmation of foreclosure sale date if you pay all past due payments plus any fees and costs associated with the foreclosure.

In some states, the mortgagor can redeem the property after the Sheriff sale date. Redemption involves a total due payment to a court official, for the amount that was established by the foreclosure action.

In a Short Sale, you will list the property with a licensed Real Estate Agent. The sale of the property is typically for less than the full amount due on the loan. When an acceptable offer is received, the servicer or investor must approve the offer and terms of the contract. Upon completion of the short sale, the lien on your property will be removed; however, you may continue to be responsible for any deficiency amount owed on the loan after the short sale proceeds are applied. There may be tax consequences if the deficiency amount is waived.  Please consult your tax advisor. 

If you have received an offer to buy your house and haven’t started the Short Sale process, you might still qualify. Contact us immediately for details:

Mortgage: 1-800-523-8654

Home Equity: 1-866-622-2657 ext. 44700

With the Deed-in-Lieu of Foreclosure, you voluntarily transfer ownership of your property to the servicer or investor in full satisfaction of the total amount due. The servicer or investor may require that you list and market the property before they agree to a deed-in-lieu arrangement.

Other terms and conditions apply to the Short Sale and Deed-in-Lieu programs. Contact a PNC Borrower Assistance Representative for more details:

Mortgage: 1-800-523-8654

Home Equity: 1-866-622-2657 ext. 44700

There still may be options and opportunity to retain or liquidate the property. Please contact a PNC Borrower Assistance Representative for more details:

Mortgage: 1-800-523-8654

Home Equity: 1-866-622-2657 ext. 44700

You should contact the lender or the company identified on your monthly loan statement to confirm the identity of your loan servicer.

Both Fannie Mae and Freddie Mac have established websites to make this data available. On the website you may enter information to determine if either agency owns or has securitized your existing loan.

Contact Resources

Fannie Mae: 1-800-2FANNIE (8 a.m. – 8 p.m. ET)

www.fanniemae.com

Freddie Mac: 1-800-FREDDIE (8 a.m. – 8 p.m. ET)

myhome.freddiemac.com/resources/loanlookup

Related Resources

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FINANCIAL EDUCATION

Understanding Home Lending

From learning the mortgage process, to finding the right loan for you, exploring options to lower your payments, or finding how a loan or line of credit can meet your needs, the Home Lending Education Center is the place for answers.

VERIFICATION

NMLS Consumer Website

A free service for consumers to confirm the mortgage lender they wish to conduct business with is authorized in their state. PNC NMLS ID #446303

Visit NMLS