Provided we receive your application at least 38 days before a scheduled foreclosure sale.
Experiencing Financial Trouble?
Are you having trouble making your payments? If a life changing event is impacting your financial well-being, PNC wants to help.
Unexpected Events May Impact Your Ability to Make Your Home Loan Payments.
We understand and we're ready to help discuss how you can get back on track.
Not acting could result in the loss of your home, a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.
Mortgage
- To initiate a short-term hardship assistance option (generally means the hardship will be resolved within 3 months), the request must be made by calling 1-800-523-8654. There is no documentation or form required to initiate this payment assistance option, but you must call us to request and determine eligibility. If you are in an active bankruptcy, these options may not be available.
- To initiate the long-term hardship assistance option (i.e., loan modification, generally means the hardship will be continue beyond 3 months), please review the Key Steps to Getting Started section below to begin the process. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you are in active bankruptcy, these options may not be available.
Additional information on the types of options available is located at Lending Hardship Service & Support
Home Equity
- To initiate hardship assistance options, please review the Key Steps to Getting Started section below to begin the process. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you are in active bankruptcy, these options may not be available.
Additional information on the types of options available is located at Lending Hardship Service & Support
Hardship Application Process
Key Steps to Getting Started
Let's review steps for applying for hardship assistance if staying in your home is an option you're considering.
Hardship Assistance
PNC Retail Lending Solutions Consultants are available to offer product-specific hardship assistance
Mortgage: 1-800-523-8654
Home Equity: 1-866-622-2657
Fax: 1-855-288-3974
Mon – Thurs: 8 am – 9 pm ET
Fri: 8 am – 7 pm ET
Sat: 8 am – 2 pm ET
Understand Your Options
When considering your financial and home ownership options, think about your goals. We have various hardship assistance options that may fit your needs.
For hardships, please review the details below.
Home Equity Hardship Assistance
Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.
Not acting could result in the loss of your home, a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.
To initiate hardship assistance options, please complete the Hardship Application form online. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you have any questions, please call 1-866-622-2657 ext. 44700. If you are in an active bankruptcy, these options may not be available.
Your hardship assistance options may include:
Forbearance/Partial Pay Forbearance Plan
- Make reduced payments or no payments for a specific period of time.
- Allows you time to improve your financial situation and get back on your feet; however, the missed payments are not forgiven and must be repaid after the forbearance plan ends.
Reinstatement
- Pay the total amount you owe in a lump-sum payment by a specific date. This may follow a forbearance plan as described above.
- Allows you to avoid foreclosure by bringing your loan current when you can show you have funds that will become available on a specific date.
Modification
- You may be required to complete a “trial period” (i.e., a 3-month test period to see if the payments can be made).
- Permanently modifies your loan so that your payments or other terms are more manageable as a solution to a long-term or lasting hardship.
If you aren’t interested in maintaining ownership of the property and need debt relief, your options may include:
Pre-foreclosure Sales (Short Sale)
- If you can no longer afford to keep your home, a short sale may be an option to avoid foreclosure. This allows you to sell your home for less than the outstanding balance of your loan and may satisfy your debt (though not always).
Deed in Lieu
- With a deed in lieu of foreclosure, you'd transfer ownership of your home to PNC voluntarily to avoid foreclosure.
Consider More Affordable Housing
- If you are not able to continue making your monthly payment, your best option may be to find more affordable housing. As an alternative to foreclosure, you may be able to sell your home and use the proceeds to pay off your current loan.
Mortgage Hardship Assistance
Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.
Not acting could result in the loss of your home, a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.
To initiate a short-term hardship assistance option or if you are an FHA or VA borrower and are experiencing a hardship, the request must be made by calling 1-800-523-8654. There is no documentation or form required to initiate this payment assistance option, but you must call us to request and determine eligibility. If you are in an active bankruptcy, these options may not be available.
Your hardship assistance options may include:
Forbearance Plan
- Make reduced payments or no payments for a specific period of time.
- Allows you time to improve your financial situation and get back on your feet; however, the missed payments are not forgiven and must be repaid after the forbearance plan ends.
Reinstatement
- Pay the total amount you owe in a lump-sum payment by a specific date. This may follow a forbearance plan as described above.
- Allows you to avoid foreclosure by bringing your loan current when you can show you have funds that will become available on a specific date.
Repayment Plan
- Provides a defined period of time to reinstate your loan by making regular payments, plus an additional agreed-upon amount in repayment of the delinquency.
- Allows you time to catch up on late payments without having to pay a lump sum.
To initiate the long-term hardship assistance option listed below, please complete the Hardship Application form online. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you have any questions, please call 1-800-523-8654. If you are in active bankruptcy, these options may not be available.
Payment Deferral
- A payment deferral is offered based on investor guidelines, and brings your mortgage current, delays repayment of certain past-due monthly principal and interest payments, as well as other amounts we paid on your behalf related to the past-due monthly payments. You will be responsible for paying the past-due amounts upon the maturity date of the mortgage or earlier upon the sale or transfer of the property, refinance of the mortgage loan, or payoff of the interest-bearing principal balance.
Modification
- Changes the terms of your loan to make it more affordable or manageable. You may be required to complete a “trial period” (i.e., a 3-month test period to see if the payments can be made).
- Permanently modifies your loan so that your payments or other terms are more manageable as a solution to a long-term or lasting hardship.
If you aren’t interested in maintaining ownership of the property and need debt relief, your options may include:
Pre-foreclosure Sales (Short Sale)
- If you can no longer afford to keep your home, a short sale may be an option to avoid foreclosure. This allows you to sell your home for less than the outstanding balance of your loan and may satisfy your debt (though not always).
Deed in Lieu
- With a deed in lieu of foreclosure, you'd transfer ownership of your home to PNC voluntarily to avoid foreclosure.
Consider More Affordable Housing
- If you are not able to continue making your monthly payment, your best option may be to find more affordable housing. As an alternative to foreclosure, you may be able to sell your home and use the proceeds to pay off your current loan.
- The owner or insurer of your loan may have additional options available for hardship assistance. Please call us to discuss what options may be available for you.
Homeowner Assistance Fund
The Homeowner Assistance Fund (HAF) was created by the American Rescue Plan Act to help homeowners struggling to make housing payments during the COVID-19 pandemic. The Homeowner Assistance Fund provides up to $50 million to each state, Washington D.C. and Puerto Rico. The U.S. Department of Treasury will issue the funds to each state once the U.S. Department of Treasury has approved their Homeowner Assistance Fund program guidelines and requirements. Please see below for further information on how you can reach out to your state to find out if you are eligible to receive Homeowner Assistance Funds.
Where can I find more information about my State’s Homeowner Assistance Fund (HAF) program requirements?
More information about Homeowner Assistance Fund (HAF) by state can be found at https://www.ncsha.org/homeowner-assistance-fund/.
Resources
Important documents and helpful outside resources
Hardship Assistance Application(s)
- Hardship Assistance Application (digital)
- Hardship Assistance Application (PDF) – Information and forms to help begin the eligibility process for financial assistance
Download the Checklist to help stay organized throughout the Hardship Assistance process.
Download the Call Guide to help prepare for a phone conversation with a PNC Borrower Assistance Representative
Download the Hardship Assistance Application Guide for step-by-step instructions on successfully completing the PNC Hardship Assistance Application
U.S. Department of Housing and Urban Development:
http://portal.hud.gov/hudportal/HUD
Office of the Comptroller of the Currency (OCC):
http://www.helpwithmybank.gov/
Fannie Mae:
Freddie Mac:
NeighborWorks®:
Hope Now: 888-995-4673
Frequently Asked Questions
If you signed the Note and Mortgage, you are still liable for the payments.
A divorce agreement does not alter your obligation to make payments.
No. Deeding your interest in the property to someone else only means that you no longer own the home. You are still obligated to make payments, as stated in your Note and Mortgage.
You can reinstate your loan up to the business day prior to the foreclosure sale date if you pay all past due payments plus any fees and costs associated with the foreclosure.
In some states, the mortgagor can redeem the property after the Sheriff sale date. Redemption involves a total due payment to a court official, for the amount that was established by the foreclosure action.
In a Short Sale, you will list the property with a licensed Real Estate Agent. The sale of the property is typically for less than the full amount due on the loan. When an acceptable offer is received, the servicer or investor must approve the offer and terms of the contract. Upon completion of the short sale, the lien on your property will be removed; however, you may continue to be responsible for any deficiency amount owed on the loan after the short sale proceeds are applied. There may be tax consequences if the deficiency amount is waived. Please consult your tax advisor.
If you have received an offer to buy your house and haven’t started the Short Sale process, you might still qualify. Contact us immediately for details:
Mortgage: 1-800-523-8654
Home Equity: 1-866-622-2657
With the Deed-in-Lieu of Foreclosure, you voluntarily transfer ownership of your property to the servicer or investor in full satisfaction of the total amount due. The servicer or investor may require that you list and market the property before they agree to a deed-in-lieu arrangement.
Other terms and conditions apply to the Short Sale and Deed-in-Lieu programs. Contact a PNC Borrower Assistance Representative for more details:
Mortgage: 1-800-523-8654
Home Equity: 1-866-622-2657 ext. 44700
There still may be options and opportunity to retain or liquidate the property. Please contact a PNC Borrower Assistance Representative for more details:
Mortgage: 1-800-523-8654
Home Equity: 1-866-622-2657
Both Fannie Mae and Freddie Mac have established websites to make this data available. On the website you may enter information to determine if either agency owns or has securitized your existing loan.
Contact Resources
Fannie Mae: 1-800-2FANNIE (8 a.m. – 8 p.m. ET)
Freddie Mac: 1-800-FREDDIE (8 a.m. – 8 p.m. ET)
PNC and PNC HomeHQ are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
©2025 The PNC Financial Services Group, Inc. All rights reserved.
PNC Bank, National Association. Member FDIC
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.