Lending Hardship Service & Support

Find information on payment options, hardship assistance, and frequently asked questions.

Payment Options

We understand that financial circumstances may change from time to time, affecting your ability to make your payments. We are here to help.

Please Note: Not all payment channels (ways you can make a payment) listed below are available for all PNC products. Please refer to the monthly statement for your loan or line of credit, or the specific payment channel, as may be applicable, for any limitations or restrictions, such as cutoff times for receiving same day credit for your payment.

  • Make a payment to your account using PNC Online Banking. You can schedule one time or recurring payments.​
  • Navigate to PNC Online Banking and select your account. Click Make a Payment on your account activity screen to schedule a payment from a PNC deposit or external banking account.​
  • Move money from your PNC deposit account to your lending accounts right from your home computer or mobile device.
  • Navigate to PNC Online Banking and select your account. Click Transfer Funds on your account activity screen and select Make an Internal Transfer or Loan Payment.

For auto, consumer credit card and personal loan customers only:

  • Make a payment to your account using PNC's Mobile Banking app.
  • For auto and personal loans, you can schedule one-time same day payments from a PNC deposit account.​
  • For consumer credit cards, you can schedule one-time same day, future dated or recurring payments from a PNC deposit account.
  • Download the PNC Mobile Banking app from your phone's app store and log in. Select your account and choose Make a Payment to schedule a payment.​

 Download on the App Store Get it on Google Play

Make a one-time same day payment using our Voice Banking service.[1]​ If paying from a non-PNC deposit account, have your account number and routing number available.​

  • For auto and personal loan customers only:
    Pay over the phone with Voice Banking by calling 1-888-PNC-BANK or (1-888-762-2265)
  • For consumer credit card customers only:
    Pay over the phone with Voice Banking by calling  1-800-282-7541.
  • For mortgage customers only:
    Pay over the phone with Voice Banking by calling  1-800-822-5626.

Make a payment with a PNC agent over the phone. If paying from a non-PNC deposit account, have your account number and routing number available.​

Visit a PNC Branch during normal branch hours to make a payment. The payment is effective as of the date the payment is made, although it may take up to 2 business days for the payment to be reflected on your account.​

Find a nearby Branch Location​

  • Enroll in the Automated Payment Program and have your scheduled payment automatically deducted from your deposit account.​
  • This free service allows you to have your loan payment automatically deducted from your bank account.​
  • It may take up to ten (10) business days from the date we receive your authorization form to process your request. If you have a payment due within the next 10 business days, please contact us to make sure the automated payments have been set up on the account. You will receive a confirmation letter with the automated payment start date when your request has been processed. ​
  • Authorization Form - Consumer Credit Card

  • For auto/marine/boat/RV, home equity, mortgage loan and personal loan customers only:​ Call 1-888-PNC-BANK or (1-888-762-2265) to have the form emailed to you to be submitted electronically.​
  • For consumer credit card customers only:​ Call 1-800-282-7541 to have the form mailed to you.​
  • Alternative option for mortgage loan customers only:​ Enroll in the Bi-Weekly Automated Payments Program and have half of your scheduled mortgage payment automatically deducted every 2 weeks from your deposit account.​

Download, complete, and return the Bi-Weekly Automated Payment Authorization form to the address or fax number listed on the form, or to your local PNC branch.​

Pay by Check through Mail

Regular Mail Payment Address

PNC Bank
PO Box 747066
Pittsburgh, PA 15274-7066

Overnight Payments

c/o PNC Bank Lockbox 747066
500 First Ave.
Pittsburgh, PA 15219

Regular Mail Payment Address

PNC Bank
PO Box 71335
Philadelphia, PA 19176-1335

Overnight Payments

Not available

Regular Mail Payment Address

Customers residing in: AK, AZ, AR, CA, CO, HI, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, or WY

PNC Mortgage Payments
PO Box 31001-2929
Pasadena, CA 91110-2929

Customers residing in: AL, CT, DE, DC, FL, GA, IL, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, PR, RI, SC, TN, VT, VA, WV, or WI

PNC Mortgage Payments
PO Box 771021
Chicago, IL 60677

Overnight Payments

Customers residing in: AK, AZ, AR, CA, CO, HI, ID, IA, KS, LA, MN, MS, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, or WY

PNC Bank c/o Pasadena Tech Center
465 N Halstead St
Ste 160 Pasadena, CA 91107

Customers residing in: AL, CT, DE, DC, FL, GA, IL, IN, KY, ME, MD, MA, MI, NH, NJ, NY, NC, OH, PA, PR, RI, SC, TN, VT, VA, WV, or WI

PNC Bank
350 East Devon Ave
Itasca, IL 60143

Regular Mail Payment Address

PNC Bank
PO Box 747066
Pittsburgh, PA 15274-7066

Overnight Payment

c/o PNC Bank Lockbox 747066
500 First Ave
Pittsburgh, PA 15219

Regular Mail Payment Address

PNC Bank
PO Box 747032
Pittsburgh, PA 15274-7032

Overnight Payment

PNC Bank Lockbox 747032
500 First Ave
Pittsburgh, PA 15219

Hardship Options

Learn more about possible options and apply for hardship assistance by choosing the product(s) you need assistance with.

Let's Get Started

We will work with you to understand the issues affecting the ability to make your loan payments. One of the first steps to getting back on track is understanding the range of options available.. Let us explore what assistance may be available to you, whether you are experiencing short-term or long-term circumstances. Communicating with us may help your situation.

Real Estate

Home Equity Hardship Assistance

Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.

Not acting could result in the loss of your home, a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.

To initiate hardship assistance options, please complete the Hardship Application form online. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you have any questions, please call 1-866-622-2657 ext. 44700. If you are in an active bankruptcy, these options may not be available.

Your hardship assistance options may include:

Forbearance/Partial Pay Forbearance Plan

  • Make reduced payments or no payments for a specific period of time.
  • Allows you time to improve your financial situation and get back on your feet; however, the missed payments are not forgiven and must be repaid after the forbearance plan ends.

Reinstatement

  • Pay the total amount you owe in a lump-sum payment by a specific date. This may follow a forbearance plan as described above.
  • Allows you to avoid foreclosure by bringing your loan current when you can show you have funds that will become available on a specific date.

Repayment Plan

  • Provides a defined period of time to reinstate your loan by making regular payments, plus an additional agreed-upon amount in repayment of the delinquency.
  • Allows you time to catch up on late payments without having to pay a lump sum.

Modification

  • You may be required to complete a “trial period” (i.e., a 3-month test period to see if the payments can be made).
  • Permanently modifies your loan so that your payments or other terms are more manageable as a solution to a long-term or lasting hardship.

PNC Retail Lending Solutions Consultants are Available:

Mon – Thur: 8 a.m. – 10 p.m. ET
Fri: 8 a.m. – 7 p.m. ET
Sat: 8 a.m. – 2 p.m. ET

Notices of Error or Information Requests: To assert an error or to request information regarding your account, you must submit the notice of error or request for information in writing to: PNC Bank, PO Box 8807, Dayton, OH 45401-8807.

New York Borrowers Only:
You may file complaints and obtain further information about PNC by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at WWW.DFS.NY.GOV.

Mortgage Hardship Assistance

Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.

Not acting could result in the loss of your home, a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.

To initiate a short-term hardship assistance option, the request must be made by calling 1-800-523-8654. There is no documentation or form required to initiate this payment assistance option, but you must call us to request and determine eligibility. If you are in an active bankruptcy, these options may not be available.

Your hardship assistance options may include:

Forbearance Plan

  • Make reduced payments or no payments for a specific period of time.
  •  Allows you time to improve your financial situation and get back on your feet; however, the missed payments are not forgiven and must be repaid after the forbearance plan ends.

Payment Deferral

  • A payment deferral is offered based on investor guidelines, and brings your mortgage current, delays repayment of certain past-due monthly principal and interest payments, as well as other amounts we paid on your behalf related to the past-due monthly payments. You will be responsible for paying the past-due amounts upon the maturity date of the mortgage or earlier upon the sale or transfer of the property, refinance of the mortgage loan, or payoff of the interest-bearing principal balance.

Reinstatement

  • Pay the total amount you owe in a lump-sum payment by a specific date. This may follow a forbearance plan as described above.
  •  Allows you to avoid foreclosure by bringing your loan current when you can show you have funds that will become available on a specific date.

Repayment Plan

  • Provides a defined period of time to reinstate your loan by making regular payments, plus an additional agreed-upon amount in repayment of the delinquency.
  • Allows you time to catch up on late payments without having to pay a lump sum.

To initiate the long-term hardship assistance option listed below, please complete the Hardship Application form online. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation. If you have any questions, please call 1-800-523-8654. If you are in active bankruptcy, these options may not be available.

Modification

  • Changes the terms of your loan to make it more affordable or manageable. You may be required to complete a “trial period” (i.e., a 3-month test period to see if the payments can be made).
  • Permanently modifies your loan so that your payments or other terms are more manageable as a solution to a long-term or lasting hardship.

PNC Retail Lending Solutions Consultants are Available:

Mon – Thur: 8 a.m. – 10 p.m. ET
Fri: 8 a.m. – 7 p.m. ET
Sat: 8 a.m. – 2 p.m. ET

Notices of Error or Information Requests: To assert an error or to request information regarding your account, you must submit the notice of error or request for information in writing to: PNC Bank, PO Box 8807, Dayton, OH 45401-8807.

New York Borrowers Only: You may file complaints and obtain further information about PNC by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at WWW.DFS.NY.GOV.

Non Real-Estate

Auto/Marine/Boat/RV Hardship Assistance

Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.

Not acting could result in the loss of your vehicle, a negative impact on your credit score, or keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship.

To initiate a hardship assistance option, please complete the Hardship Application located at  PNC Bank Hardship Assistance. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation.  If you have any questions, please call 1-800-642-6323. If you are in an active bankruptcy, these options may not be available.

Your hardship assistance options may include:

One (1) Month Extension

  • An extension moves the due date of an auto loan payment to the end of the loan and extends the loan term by one (1) month.
  • The payment extended can be past due, currently due, or a payment not yet billed.
  • At the end of the extension period, you will still owe the payments you missed, but in most cases, you will not have to repay it all at once.
  • Although interest will continue to accrue during the extension period, you will not be charged fees related to the scheduled non-payment. Your credit will be reported based on the status of your loan when you requested the extension.

Three (3) Month Partial Payment Adjustment

  • A three (3) month Partial Payment Adjustment reduces three (3) auto loan payments due to 50% of the contractual payment amount.
  • The payments reduced can be past due, currently due, or payments not yet billed.
  • The loan term is extended and can vary based on the amount of unpaid principal and accrued interest.
  • If three (3) consecutive partial payments are made, the loan will be brought current at the end of the program with an additional extension if needed.

PNC Retail Lending Solutions Consultants are Available:

Mon – Thur: 8 a.m. – 10 p.m. ET
Fri: 8 a.m. – 7 p.m. ET
Sat: 8 a.m. – 2 p.m. ET

Consumer Credit Card Hardship Assistance
Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.

Not acting could result in a negative impact on your credit score or keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.

If you would like to get started now, please complete the Hardship Application located at  PNC Bank Hardship Assistance. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation.  If you have any questions, please call 1-800-544-3623 ext. 11040. If you are in an active bankruptcy, these options may not be available.

 

Your hardship assistance options may include:

One (1) Month Minimum Payment Suspension

  • A one (1) month minimum payment suspension reduces the current payment due amount to $0.
  • At the end of the extension period, you will still owe the payments you missed, but in most cases, you will not have to repay it all at once.
  • Although interest will continue to accrue during the suspension period, you will not be charged fees related to the scheduled non-payment. Your credit will be reported based on the status of your loan when you requested the suspension.

Six (6) Month Program

  • The account remains open but access to cash advances, overdraft protection and checks are disabled while in the program.
  • The credit limit is decreased to the current balance, rounded up to the nearest $100, plus $500 not to exceed your current credit limit. A credit line increase can be requested after the program ends.
  • All payments, including past due, are adjusted to a fixed amount of 1.9% of the balance.
  • The interest rate is reduced to 4.99%.
  • After three (3) consecutive payments of the new payment amount are made within four (4) months, the account will be brought current.

Twelve (12) Month Program

  • The account is permanently closed.
  • Forfeiture of rewards points if not redeemed.
  • Insurance is cancelled.
  • All payments, including past due, are adjusted to a fixed amount of 1.9% of the balance.
  • The interest rate is reduced to 4.99%.
  • After three (3) consecutive payments of the new payment amount are made within four (4) months, the account will be brought current.

Sixty (60) Month Program

  • The account is permanently closed.
  • If all payments are made, the account will be paid off at the end of the program.
  • Forfeiture of rewards points if not redeemed.
  • Insurance is cancelled.
  • All payments, including past due, are adjusted to a fixed amount of 1.9% of the balance.
  • The interest rate is reduced to 4.99%.
  • After three (3) consecutive payments of the new payment amount are made within four (4) months, the account will be brought current.

Settlement

  • Please call 1-800-544-3623 ext. 11040 to discuss your account eligibility. If eligible, PNC may agree to a  lump sum or fixed monthly payment less than the total amount owed to settle your account.

PNC Retail Lending Solutions Consultants are Available:

Mon – Thur: 8 a.m. – 10 p.m. ET
Fri: 8 a.m. – 7 p.m. ET
Sat: 8 a.m. – 2 p.m. ET

Personal Line of Credit Hardship Assistance
Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.

Not acting could result in a negative impact on your credit score and keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship, whether it is short-term or long-term circumstances.

If you would like to get started now, please complete the Hardship Application located at  PNC Bank Hardship Assistance. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation.  If you have any questions, please call 1-866-925-5972, ext. 34657. If you are in an active bankruptcy, these options may not be available.

Your hardship assistance options may include:

One (1) Month Minimum Payment Suspension

  • A one (1) month minimum payment suspension reduces the current payment due amount to $0.
  • At the end of the extension period, you will still owe the payments you missed, but in most cases, you will not have to repay it all at once.
  • Although interest will continue to accrue during the suspension period, you will not be charged fees related to the scheduled non-payment. Your credit will be reported based on the status of your loan when you requested the suspension.

Twelve (12) Month Program

  • The account is permanently closed.
  • Insurance is cancelled, if applicable.
  • All payments, including past due, are adjusted to a fixed amount of 1.9% of the balance.
  • The interest rate is reduced to 4.99%.
  • After three (3) consecutive payments of the new payment amount are made within four (4) months, the account will be brought current.

Sixty (60) Month Program

  • The account is permanently closed.
  • If all payments are made, the account will be paid off at the end of the program.
  • Insurance is cancelled, if applicable.
  • All payments, including past due, are adjusted to a fixed amount of 1.9% of the balance.
  • The interest rate is reduced to 4.99%.
  • After three (3) consecutive payments of the new payment amount are made within four (4) months, the account will be brought current.

Settlement

  • Please call 1-866-925-5972, ext. 34657 to discuss your account eligibility. If eligible, PNC may agree to a lump sum or fixed monthly payment less than the total amount owed to settle your account.

PNC Retail Lending Solutions Consultants are Available:

1-866-925-5972 ext. 434657

Monday–Thursday
8:00 a.m. – 10:00 p.m. ET

Friday
8:00 a.m. – 7:00 p.m. ET

Saturday
8:00 a.m. – 2:00 p.m. ET

Personal Loan Hardship Assistance
Unexpected events may impact your ability to make your monthly payments. We understand and we are ready to help discuss how you can get back on track.

Not acting could result in a negative impact on your credit score or keep you from obtaining financing in the future. We can help determine which solution is best in a time of hardship.

If you would like to get started now, please complete the Hardship Application located at  PNC Bank Hardship Assistance. By completing the Hardship Application, you will enable us to consider all available options to help you find the best solution for your situation.  If you have any questions, please call 1-866-925-5972, ext. 34657. If you are in an active bankruptcy, these options may not be available.

Your hardship assistance options may include:

One (1) Month Extension

  • An extension moves the due date of a personal loan payment to the end of the loan and extends the loan term by one (1) month. 
  • The payment extended can be past due, currently due, or a payment not yet billed.
  • At the end of the extension period, you will still owe the payments you missed, but in most cases, you will not have to repay it all at once.
  • Although interest will continue to accrue during the extension period, you will not be charged fees related to the scheduled non-payment. Your credit will be reported based on the status of your loan when you requested the extension.

Three (3) Month Partial Payment Adjustment

  • A three (3) month Partial Payment Adjustment reduces three (3) payments due to 50% of the contractual payment amount.
  • The payments reduced can be past due, currently due, or payments not yet billed.
  • The loan term is extended and can vary based on the amount of unpaid principal and accrued interest.
  • If three (3) consecutive partial payments are made, the loan will be brought current at the end of the program with an additional extension if needed.

PNC Retail Lending Solutions Consultants are Available:

1-866-925-5972 ext. 34657

Monday–Thursday
8:00 a.m. – 10:00 p.m. ET

Friday
8:00 a.m. – 7:00 p.m. ET

Saturday
8:00 a.m. – 2:00 p.m. ET

Providing Support Where It Matters Most

We take our promise to provide our customers with great service and powerful financial expertise seriously—in good times and during more demanding times.  If you need further assistance, please call us at 1-888-PNC-BANK or (1-888-762-2265) for a confidential review of your options. We will examine your situation, review your income, and discuss potential options. If you are in an active bankruptcy, some options may not be available.

Product Specific Hardship Assistance

PNC Retail Lending Solutions Consultants are available to offer product specific hardship assistance.

Auto/Marine/Boat/RV: 1-800-642-6323
Consumer Credit Card: 1-800-544-3623 ext. 11040
Home Equity:  1-866-622-2657 ext. 44700
Mortgage: 1-800-523-8654
Personal Lines of Credit: 1-866-925-5972, ext. 34657
Personal Loans: 1-866-925-5972, ext. 34657

FAQs

Learn the answers to some commonly asked questions surrounding disputes and payment options in the client resource space.

General FAQs

Information to include in written communication when submitting a Credit Bureau Dispute to PNC or to Consumer Reporting Agencies: 

General Contact Information

  • Full Legal Name 
  • Date of Birth 
  • Address 
  • Phone Number 
  • Social Security Number 

If your credit bureau dispute is related to Identity Theft, then the following additional documentation is required:

  • Copy of a Government-Issued Identification Card, such as a driver’s license, passport, or state ID card.

Credit Bureau Dispute Specific Details

Please include:

  • The specific credit bureau information you are disputing or questioning
  • Why you consider the credit bureau reporting to be inaccurate or incomplete
  • A copy of the credit report and any supporting documentation that will help the research of the disputed information
  • If you are claiming ID theft/fraud, the police report and/or ID theft affidavit
  • For requests to suppress an applications inquiry, the application number and date of application

PNC Mailing Addresses for Credit Bureau Disputes

Mortgage or Home Equity Products

PNC Bank
PO Box 8703
Dayton, Ohio 45401-8703

All Other Consumer Products (all products except Mortgage/Home Equity)

PNC Bank
Attn: Consumer Credit Bureau Investigations
PO Box 5580
Cleveland, OH 44101

Consumer Reporting Agency Information

Always refer to each consumer reporting agency’s website to get up-to-date contact information or find online forms.

Equifax
www.equifax.com

Experian
www.experian.com

TransUnion
www.transunion.com

You can dispute some debit or credit card transactions electronically via your Online Banking by going to the Customer Service tab.

Please reference the Frequently Asked Questions section of this page for more information: Banking Customer Service (pnc.com).

To active military, veterans, and your families, we recognize the commitments and sacrifices you and your families make to serve our country, as well as the unique financial challenges you encounter.

We believe in supporting you by helping you take positive steps with your finances through banking benefits and financial expertise and content. In addition, we are committed to making a positive difference within the communities where you live and work.

For more guidance, please refer to the following Military Banking information.

Servicemembers Operations Center (SOC)

The Servicemembers Operations Center (SOC) is the single point of contact for service members requesting Servicemembers Civil Relief Act (SCRA) program benefits and/or protections. Recognizing the important contributions that men and women in the Armed Forces make to our society, PNC adheres to the service member eligibility standards and benefits described in the SCRA and similar state laws.

We are committed to providing service members who may be eligible for SCRA and SCRA-like benefits and protections with a simple and user-friendly process for inquiring about or requesting SCRA benefits.

PLEASE NOTE: The SOC can answer questions about the SCRA, military documentation and status information. They can’t answer questions about specific accounts, products, online banking or debit cards.

Servicemembers Operations Center (SOC) Consultants are Available:

Mon – Fri: 8:30 a.m. – 4:30 p.m. ET

Coping with the death of a loved one can be difficult and dealing with their finances can be challenging. Here at PNC, we want to provide you with the resources and support you need to navigate this process.

When notifying the Notice of Death team of the customer’s death, please include the required documentation below.

Please only submit copies of the required documentation below as no documents will be returned. Documents can be submitted via mail, facsimile, or a PNC branch.

PNC Notice of Death Contact Information

Mail

PNC Bank
6750 Miller Road
Mailstop: BR-YB58-0E-1NOD
Brecksville, OH 44141
Fax: 855-779-1956 

If the account is in probate

  • Copy of probated Will after it has been recorded with the county. 
  • Copy of Death Certificate
  • Copy of The Executor of the Estate Paperwork. These documents are typically known as Letters of Administration or Letters Testamentary that are issued by the Probate Court. 

For real estate secured loans only: A completed PNC Intent Questionnaire stating your intentions regarding the home. This form is also known as a Successor in Interest (SII) form. 

If the account is not in probate

  • Copy of Death Certificate

Spouse of borrower

  • Copy of your Marriage Certificate 
  • Provide written confirmation that you were married at the time of the decedent’s death. 

Domestic Partner to the Borrower

For California residents only:

  • Copy of your Declaration of Partnership 
  • Provide written confirmation that you were domestic partners when the borrower passed away. 

Child of the Borrower

  • Copy of your Birth Certificate. 

Note: If your name is different than what is on your birth certificate, then we also need your Marriage License or a court order indicating your name change. 

Parent of the Borrower

  • Copy of the borrower's Birth Certificate. 
  • Provide written confirmation that the borrower had no surviving spouse and no surviving child or grandchild. 

Sibling of Borrower

  • Copy of the borrower's Birth Certificate
  • Copy of your Birth Certificate. 
  • Provide written confirmation that the borrower had no surviving parent, no surviving spouse and no surviving child or grandchild. 

Note: If your name is different than what is on your birth certificate, please provide a copy of your Marriage License or a court order indicating your name change. 

Grandchild of Borrower

  • Copy of your Birth Certificate.
  • Copy of the Birth Certificate and Death Certificate of your parent who was the borrower’s child. The Death Certificate must reflect that your parent died prior to the borrower. 

Note: If your name is different than what is on your birth certificate, please provide a copy of your Marriage License or a court order indicating your name change.

PNC Retail Lending Solutions Consultants are Available:

Mon – Thur: 8 a.m. – 10 p.m. ET
Fri: 8 a.m. – 7 p.m. ET
Sat: 8 a.m. – 2 p.m. ET

Once the customer’s notice of death information has been submitted, it will be handled by the Probate team.

Probate Team Consultants are Available:

1-844-554-9254

Monday–Friday

8:00 a.m. – 6:00 p.m. ET

Payoff Request & Payments

You can review your payoff information for your loan through PNC Online Banking. Once you have signed onto Online Banking:

  1. Select your loan account from the “My Accounts Summary” page.
  2. You will be sent to your Account Activity page.
  3. From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-PNC-BANK or (1-888-762-2265).

Payment Address

PNC Payoffs
P.O. Box 645993
Pittsburgh, PA 15274-5993

Overnight Payments

C/O PNC Payoffs
Lockbox 645993
500 First Ave
Pittsburgh, PA 15219

PNC Customer Care Consultants are Available:

Mon – Fri: 7 a.m. – 10 p.m. ET
Sat - Sun: 8 a.m. – 5 p.m. ET

You can review your payoff information for your loan through PNC Online Banking. Once you have signed onto Online Banking:

  1. Select your loan account from the “My Accounts Summary” page.
  2. You will be sent to your Account Activity page.
  3. From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-PNC-BANK or (1-888-762-2265).

Payment Address

PNC Payoffs
P.O. Box 645993
Pittsburgh, PA 15274-5993

Overnight Payments

C/O PNC Payoffs
Lockbox 645993
500 First Ave
Pittsburgh, PA 15219

PNC Customer Care Consultants are Available:

Mon – Fri: 7 a.m. – 10 p.m. ET
Sat - Sun: 8 a.m. – 5 p.m. ET

You can review your payoff information for your loan through PNC Online Banking. Once you have signed onto Online Banking:

  1. Select your loan account from the “My Accounts Summary” page.
  2. You will be sent to your Account Activity page.
  3. From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-PNC-BANK or (1-888-762-2265).

Payment Address

PNC Payoffs
P.O. Box 645993
Pittsburgh, PA 15274-5993

Overnight Payments

C/O PNC Payoffs
Lockbox 645993
500 First Ave
Pittsburgh, PA 15219


PNC Retail Lending Solutions Consultants are Available:

Mon – Thur: 8 a.m. – 10 p.m. ET
Fri: 8 a.m. – 7 p.m. ET
Sat: 8 a.m. – 2 p.m. ET

You can review your payoff information for your loan through PNC Online Banking. Once you have signed onto Online Banking:

  1. Select your loan account from the “My Accounts Summary” page.
  2. You will be sent to your Account Activity page.
  3. From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-PNC-BANK or (1-888-762-2265).

For personal line of credit only:

In order to close your Personal Line of Credit after payoff, please contact us at 1-877-CALL PNC or (1-877-225-5762) or visit your local branch.

Payment Address

PNC Payoffs
P.O. Box 645993
Pittsburgh, PA 15274-5993

Overnight Payments

C/O PNC Payoffs
Lockbox 645993
500 First Ave
Pittsburgh, PA 15219

PNC Customer Care Consultants are Available:

Mon – Fri: 7 a.m. – 10 p.m. ET
Sat - Sun: 8 a.m. – 5 p.m. ET

You can review your payoff information for your loan through PNC Online Banking. Once you have signed onto Online Banking:

  1. Select your loan account from the “My Accounts Summary” page.
  2. You will be sent to your Account Activity page.
  3. From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-PNC-BANK or (1-888-762-2265).

Payment Address

PNC Payoffs
P.O. Box 645993
Pittsburgh, PA 15274-5993

Overnight Payments

C/O PNC Mortgage Payoffs
Lockbox 645987
500 First Ave
Pittsburgh, PA  15219

PNC Customer Care Consultants are Available:

Mon – Fri: 7 a.m. – 10 p.m. ET
Sat - Sun: 8 a.m. – 5 p.m. ET

Product Specific FAQs

Need more information for a specific product? Visit our product specific customer service centers.

Contact Us

Call Us

Mon - Fri: 7 a.m. - 10 p.m. ET 
Sat - Sun: 8 a.m. - 5 p.m. ET

Visit Us

Find a PNC location near you
and stop by to see us.

Let’s Meet

Review your calendar and find a
convenient time to meet with us.