Mortgage Payment Options, Methods & FAQs

Most mortgage loans are due on the 1st of each month.

You may refer to your loan closing documentation, first payment letter, or mortgage statement to confirm your payment date.

It is a good idea to allow 7 to 10 days for receipt of payment, particularly during holidays when mail volumes are heavy.

PNC has different grace periods, but the majority of loans are assessed a late charge on the night of the 16th.  Late fees vary in accordance with the mortgage note.

No. Your monthly payment must be drafted from a checking or savings account, or mailed to us.

Rather than making a partial payment, please call 1-800-523-8654 to speak to a Customer Service Representative about your options.   We may have a program available to you that permits a period of forbearance.

Some loans qualify for a Principal Reduction Modification. PNC Mortgage will allow you to pay a minimum of $10,000 towards your principal and re-amortize your loan, which will reduce your monthly principal and interest payment. To find out if this option is available to you, please call one of our Customer Service Representatives at 1-800-822-5626, or mail your request to:

PNC Mortgage

P.O. Box  1820

Dayton, OH  45401-8807

Amortization is the schedule for repayment of the loan.  At inception, the amortization, or schedule, is set.  Re-amortization is when at some point during the repayment, the schedule of payments is changed.

The funds will be applied to principal as long as you write "Principal Only" on the memo line of the check along with your loan number. You will need to send the check to the address on your payment billing statement. Note, we will not be able to process the principal payment  if your current month’s payment has not been received, your loan is delinquent, or if you have outstanding late fees.

By completing and returning the Automated Payment Authorization form, you are authorizing PNC to automatically draft your monthly payment from your designated checking or savings account with PNC or another bank.

Once you complete and return the Automated Payment Authorization form, it may take up to ten (10) business days from the date we receive your completed authorization form to process your request. Please continue to make your payments until you receive a confirmation letter with the date that your automated payments will begin.

With automated payments, your monthly payment will be automatically deducted each month and applied to your account as of your payment due date. Your payments will be made on time each month, as long as there are available funds in your designated checking ot savings account to cover the payment.

Free via our automated phone service or $7 with agent assistance, unless payments are made from PNC Bank accounts or as otherwise restriced by state law.

Pay over the phone with Voice Banking by calling 1-800-822-5626.

* If paying from a non-PNC deposit account, have your account number and routing number available.

*Your use of the Voice Banking service, with the entry of your PIN, is your authorization for PNC Bank to initiate a payment via an ACH debit or other electronic entry to the designated account. Your payment cannot be canceled after you have submitted it. 

It may take up to 2 business days for the mortgage payment to be reflected on your account.

There is no cost to you for your enrollment in the PNC Bi-Weekly Automated Payment Program.

Click here to download the Bi-Weekly Automated Payment Authorization Form, then complete, sign, and return the form to us by mail, fax, or to a branch following the instructions provided on the form. The form also contains more details about the program, including what to expect once your authorization form has been submitted.

A paid in full Thank You letter  is mailed the following business day after the loan payoff is posted to the account.  Additional documentation will be mailed in accordance with state guidelines.

A check will be issued within 20 business days from the date your loan is paid in full.

Yes. It is important that you continue to submit your monthly payment as you normally would.

If your monthly payment is made using our Automated Payment Program, please contact us at least three (3) business days before your next payment due date to cancel your automated payments by calling our Customer Care Center or visiting your local PNC Branch. If the automated payment is deducted from your checking or savings account after your loan is paid in full, we will return it to you within two weeks.

You may speak with one of our Payoff Representatives by calling 877-729-6337.

If you signed the Note and Mortgage, you are still liable for the payments. A divorce agreement does not alter your obligation to make payments.

No. Deeding your interest in the property to someone else only means that you no longer own the home. You are still obligated to make payments, as stated in your Note and Mortgage.

For your convenience, PNC Mortgage offers a variety of methods for making your monthly mortgage payments. Or simply check out the Payment Methods Chart at the top of the page.