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Important Forms, Documents, & Contacts
Find our Home Lending customer service information and download the common files you need.
Payment Options Documents:
- PNC Bi-Weekly Draft Program - Pay off your loan faster and reduce the total interest you will pay on your mortgage
- Electronic Funds Transfer (EFT) Authorization Form (Mortgage) - Pay your mortgage using EFT from any account, including accounts at other banks
- Electronic Funds Transfer (EFT) Authorization Form (Consumer) – Pay your Home Equity Line of Credit of Home Equity Installment Loan from any account, including accounts at other banks
Explore all the options you have to pay your mortage on our Payments Options page.
Buying a Home and Refinancing Documents:
- Mortgage Application Checklist - Applying for a loan? You may be asked to provide some or all of the items on this list
- Refinancing Application Checklist - Applying for a loan? You may be asked to provide some or all of the items on this list
- House Hunter’s Checklist - Useful list of things to look for when shopping for a new home
- Form 4506-T - Request for Transcript of Tax Return
Learn more about the taxes you might be responsible for on our Insurance & Taxes page.
- Third Party Authorization Form – Grant PNC permission to release your loan information
- Successor Validation Package - Related to death of borrower- To validate your interest in the property
- Successor Validation Package – Other circumstance – To validate your interest in the property
- Opt in or Opt out of receiving certain communication – For confirmed successor communications only
We Can Help
Contact Home Lending Customer Service
Home Lending Customer Service Center:
PNC Homeowners Insurance Processing Center:
Hours of Operation:
Mon-Thurs: 8am – 9pm ET
Fri: 8am – 6pm ET
Sat: 9am – 2pm ET
To request information or notify us of a potential errors regarding your loan:
P.O. Box 8807
Dayton, OH 45401-8807
To make your mortgage payments:
Attn: Payment Services
P.O. Box 1820 Dayton, OH 45401-1820
Please be sure to include your loan number on your check or money order.
To dispute specific information furnished to the credit bureaus regarding your mortgage loan send a written investigation request to:
P.O. Box 8703
Dayton, OH 45401-8703
Important Legal Disclosures & Information
PNC and PNC HomeHQ are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
PNC Bank, National Association. Member FDIC.
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