Important Forms, Documents, & Contacts
Find our Home Lending customer service information and download the common files you need.
Payment Options Documents:
- PNC Bi-Weekly Automated Payment Program - Pay off your loan faster and reduce the total interest you will pay on your mortgage
- Automated Payment Authorization Form (Mortgage and Consumer) - Pay your Mortgage or Home Equity Line of Credit or Home Equity Installment Loan from any account, including accounts at other banks.
Explore all the options you have to pay your mortage on our Payments Options page.
Buying a Home and Refinancing Documents:
- Mortgage Application Checklist - Applying for a loan? You may be asked to provide some or all of the items on this list
- Refinancing Application Checklist - Applying for a loan? You may be asked to provide some or all of the items on this list
- House Hunter’s Checklist - Useful list of things to look for when shopping for a new home
Insurance Documents:
For Hazard Insurance Loss Claims documents go to InsuranceClaimCheck.com/4331
Tax Documents:
- Form 4506-T - Request for Transcript of Tax Return
Learn more about the taxes you might be responsible for on our Insurance & Taxes page.
Other Documents:
- Third Party Authorization Form – Grant PNC permission to release your loan information
- Successor Validation Package - Related to death of borrower- To validate your interest in the property
- Successor Validation Package – Other circumstance – To validate your interest in the property
- Opt in or Opt out of receiving certain communication – For confirmed successor communications only
Experiencing Financial Trouble?
If a life changing event is impacting your financial well-being, and you're having trouble making your payments, PNC wants to help.
We Can Help
Contact Home Lending Customer Service
By Phone:
Home Lending Customer Service Center:
PNC Homeowners Insurance Processing Center:
Hours of Operation:
Mon-Thurs: 8am – 9pm ET
Fri: 8am – 6pm ET
Sat: 9am – 2pm ET
By Mail:
To request information or notify us of a potential errors regarding your loan:
PNC Bank
P.O. Box 8807
Dayton, OH 45401-8807
To make your mortgage payments:
PNC Bank
Attn: Payment Services
P.O. Box 1820 Dayton, OH 45401-1820
Please be sure to include your loan number on your check or money order.
To dispute specific information furnished to the credit bureaus regarding your mortgage loan send a written investigation request to:
PNC Bank
P.O. Box 8703
Dayton, OH 45401-8703
Important Legal Disclosures & Information
1. By clicking on the link, you will leave PNC’s website and go to a trusted third party site. On that site, you will be subject to the third party’s privacy policy and terms of use.
PNC and PNC HomeHQ are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
©2021 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association. Member FDIC
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