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Important Forms, Documents, & Contacts
Find our Home Lending customer service information and download the common files you need.
Payment Options Documents:
- PNC Bi-Weekly Draft Program - Pay off your loan faster and reduce the total interest you will pay on your mortgage
- Electronic Funds Transer (EFT) Authorization Form (Mortgage) - Pay your mortgage using EFT from any account, including accounts at other banks
Explore all the options you have to pay your mortage on our Payments Options page.
Buying a Home and Refinancing Documents:
- Mortgage Application Checklist - Applying for a loan? You may be asked to provide some or all of the items on this list
- Refinancing Application Checklist - Applying for a loan? You may be asked to provide some or all of the items on this list
- House Hunter’s Checklist - Useful list of things to look for when shopping for a new home
Insurance Documents:
- Affidavit – Affidavit for an insurance loss claim
- Insurance Claim Procedure Checklist - Ensure you provide PNC Mortgage with the items required to process your request
- Statement of Satisfaction – States that work on property has been completed and customer is satisfied
- Waiver of Lien and Certificate of Workmanship – Form for contractor to sign after work has been completed
Learn more about the insurance you could be responsible for on our Insurance & Taxes page.
Tax Documents:
- Form 4506-T - Request for Transcript of Tax Return
Learn more about the taxes you might be responsible for on our Insurance & Taxes page.
Other Documents:
- Third Party Authorization Form – Grant PNC permission to release your loan information
Experiencing Financial Trouble?
If a life changing event is impacting your financial well-being, and you're having trouble making your payments, PNC wants to help.
We Can Help
Contact Home Lending Customer Service
By Phone:
Home Lending Customer Service Center:
PNC Homeowners Insurance Processing Center:
Hours of Operation:
Mon-Thurs: 8am – 9pm ET
Fri: 8am – 6pm ET
Sat: 9am – 2pm ET
By Mail:
To request information or notify us of a potential errors regarding your loan:
PNC Bank
P.O. Box 8807
Dayton, OH 45401-8807
To make your mortgage payments:
PNC Bank
Attn: Payment Services
P.O. Box 1820 Dayton, OH 45401-1820
Please be sure to include your loan number on your check or money order.
To dispute specific information furnished to the credit bureaus regarding your mortgage loan send a written investigation request to:
PNC Bank
P.O. Box 8703
Dayton, OH 45401-8703
Important Legal Disclosures & Information
PNC and PNC HomeHQ are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
PNC Bank, National Association. Member FDIC.
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