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Experiencing Financial Trouble?
If a life changing event is impacting your financial well-being, PNC wants to help.
Unexpected events may impact your ability to make your mortgage payments. We understand and we're ready to help discuss how you can get back on track.
Life changing events impacting your finances can occur. A few examples to consider are the following:
- Are you unemployed?
- Have you had a reduction in your income?
- Does illness or injury prevent you from making your mortgage payments?
- Has divorce affected your ability to make mortgage payments?
- Has any other unexpected life event affected your ability to make your mortgage payment?
The first step is to contact us to discuss your personal situation. This will allow us to provide you with the right loan options to meet your needs and get you started on a home loan assistance plan that’s right for you and your family.
We Can Help
If you find yourself in any of these situations, please don’t hesitate to request assistance from PNC by contacting a PNC Home Loan Assistance Representative today.
Customer Home Loan Assistance:
Mon – Thurs: 8am – 9pm ET
Fri: 8am – 5pm ET
PNC Borrowers Assistance:
Write to Us:
PNC Bank
Attn: Loss Mit Mods/B6-YM10-01-1
P.O. Box 1820
Dayton OH 45401-1820
Key Steps to Getting Started
Let's review steps for applying for mortgage assistance if staying in your home is an option you're considering.
Step 1:
Call us at 1-800-523-8654 to discuss your situation.
A PNC Representative is ready to assist you.
Step 2:
Review our video on how to request mortgage assistance on your current home loan.
If you are unable to make your mortgage payments, but would like to stay in your home, we may be able to help.
Take a look at our video to learn more.
Step 3:
Review the Hardship Assistance Application.
If applicable, your PNC Representative may advise you to:
- Complete the PNC Hardship Assistance Application.
- Submit your completed Hardship Assistance Application to us via fax and mail.
Supporting Documents:
- Download the Application Guide for step-by-step instructions on successfully completing the PNC Hardship Assistance Application.
- Download the Application Checklist to ensure that all the necessary documents in the Hardship Assistance Application are completed.
Step 4:
If you're ready to start the application process, review our video on helpful tips for completing it.
If you want to complete the Mortgage Assistance Application to determine eligibility for a loan assistance option, check out our video covering tips on the application process.
Step 5:
You've Submitted Your PNC Application.
- PNC will review your application and verify all documents for completion[1]
- PNC will determine your eligibility for a loan modification or other assistance options
- PNC will complete the eligibility process within 30 days from the time we receive your complete application
- After our review, you will receive a written determination letter offering you all loan assistance options for which you qualify
If you have any questions, please contact us at 1-800-523-8654.
Understand Your Options
When considering your financial and home ownership options, think about your goals. We have various Home Affordable options that may fit your needs.
Loan Modification Program
Loan Modification Program
If you can no longer afford to make monthly mortgage payments, you may qualify for a loan modification to make them more affordable.
Am I Eligible?
Some of the initial eligibility guidelines for the Loan Modification Program include:
- Your mortgage payment ratio (including taxes, insurance, and home owners association dues) based on gross income, must meet program guidelines
- If you previously defaulted on a payment during your Trial Payment Plan or Modification you may still qualify
Print a hard copy of the application and mail or fax it to us:
Liquidation Foreclosure Alternative (LFA)
Liquidation Foreclosure Alternative (LFA)
The Liquidation foreclosure Alternative includes additional foreclosure avoidance options, such as Short Sale and Deed-in-Lieu of Foreclosure.
Am I Eligible?
To be considered for LFA, you must be considered for other loan modifications or retention programs that are offered. You may have the opportunity to be considered for LFA if you lack other options and request a short sale or deed-in-lieu.
We will consider you for LFA if you:
- Do not qualify for a Trial Period Plan OR
- Do not successfully complete a trial period OR
- Are delinquent on a modification by missing at least two consecutive payments OR
- Request a short sale or deed-in-lieu
You must provide a marketable title, free and clear of other mortgages, liens, or other encumbrances.
Home Affordable Refinance Program (HARP)
Home Affordable Refinance Program (HARP)
Having trouble refinancing to a lower interest rate due to a declining property value? We may be able to help you refinance.
Am I Eligible?
Some of the initial eligibility guidelines for the Home Affordable Refinance Program (HARP) include:
- Your home must be an owner occupied 1 to 4 unit home
- Your loan must be owned by Fannie Mae or Freddie Mac. To check go to look up your loan
- Your loan must be current, meaning you haven't been more than 30 days late on your mortgage payment in the last 12 months
Other Alternatives
We understand that there are events and circumstances that may cause you to fall behind on your mortgage payments. If you have found yourself in this situation, please contact us. A variety of assistance programs may be available depending upon your circumstances.
What if I don’t qualify for the Making Home Affordable program?
Even if you do not qualify for the Making Home Affordable program, other options might be available to you. If you are having difficulty making your mortgage payments, contact PNC immediately.
Additionally, HUD-approved housing counselors can help you evaluate your income and expenses and understand your options. This counseling is FREE.
How do I know if my loan is owned or guaranteed by Fannie Mae or Freddie Mac?
Contact a PNC Home Loan Assistance Representative and ask about foreclosure alternative options. Alternatively, both Fannie Mae and Freddie Mac have established toll-free telephone numbers and websites to make this data available. On the website you may enter information to determine if either agency owns or has securitized your existing loan.
Fannie Mae: 1-800-7FANNIE (8AM-8PM ET)
Freddie Mac: 1-800-FREDDIE (8AM-8PM ET)
What if I start having financial problems and can't make my payment in a timely manner?
If you are having financial difficulties, it’s always best to make us aware of your situation. We may have a payment program available to help you through your financial hardship. To learn more call 1-800-822-5626 to speak with a PNC Mortgage Home Loan Assistance Representative.
My spouse is obligated to make the mortgage payments under our divorce agreement. Am I still liable?
If you signed the Note and Mortgage, you are still liable for the payments.
A divorce agreement does not alter your obligation to make payments.
If I deeded my interest in the property to my spouse or someone else, does this remove my liability?
No. Deeding your interest in the property to someone else only means that you no longer own the home. You are still obligated to make payments, as stated in your Note and Mortgage.
What if my loan is in foreclosure and I want to reinstate my mortgage?
You can reinstate your mortgage at any time up to the confirmation of foreclosure sale date if you pay all past due payments plus any fees and costs associated with the foreclosure.
In some states, the mortgagor can redeem the property after the Sheriff sale date. Redemption involves a total due payment to a court official, for the amount that was established by the foreclosure action.
How does the Short Sale work?
In a Short Sale, you will list the property with a licensed Real Estate Agent. The sale of the property is typically for less than the full amount due on the mortgage. When an acceptable offer is received, the servicer or investor must approve the offer and terms of the contract. Upon completion of the short sale, the lien on your property will be removed; however, you may continue to be responsible for any deficiency amount owed on the loan after the short sale proceeds are applied. There may be tax consequences if the deficiency amount is waived. Please consult your tax advisor.
If you have received an offer to buy your house and haven’t started the Short Sale process, you might still qualify. Contact us immediately for details.
How does the Deed-in-Lieu of Foreclosure work?
With the Deed-in-Lieu of Foreclosure, you voluntarily transfer ownership of your property to the servicer or investor in full satisfaction of the total amount due. The servicer or investor may require that you list and market the property before they agree to a deed-in-lieu arrangement.
Other terms and conditions apply to the Short Sale and Deed-in-Lieu programs. Contact a Customer Service Representative at 800-523-8654 for more details.
What happens if there has been a death or divorce with one or more of the borrowers?
There still maybe options and opportunity to retain or liquidate the property. Please contact PNC Customer Service at 800-523-8654 for more details.
How can I determine the identity of my mortgage loan servicer?
You should contact the lender or the company identified on your monthly mortgage statement or coupon book to confirm the identity of your mortgage loan servicer.
Financial Assistance Documents
- Hardship Assistance Application – Information and forms to help begin the eligibility process for financial assistance
- Hardship Assistance Guide - Helpful guide in starting the Mortgage Application process
- Hardship Assistance Checklist - Master and itemized checklist to help you stay organized throughout Mortgage Assistance process
Additional Financial Hardship Assistance Documents
- PNC Mortgage Loan Modification Denial Appeal Form
- Monthly Household Expenses/Debt Addendum
- Dodd-Frank Certification Form
- Sample Profit and Loss Statement for Self-Employed Homeowners Form
- Borrower Hardship Certification Form
- Social Security Administration Authorization Form
- Statement of Information Form
Outside Resources
U.S. Department of Housing and Urban Development:
http://portal.hud.gov/hudportal/HUD
NeighborWorks®:
http://nw.org/network/index.asp
Office of the Comptroller of the Currency (OCC):
http://www.helpwithmybank.gov/
Hope Now:
Important Legal Disclosures and Information
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Provided we receive your application at least 38 days before a scheduled foreclosure sale.
PNC and PNC HomeHQ are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
PNC Bank, National Association. Member FDIC.
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