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Protecting Your Identity
What to do if you are a victim of Identity Theft
What to Do
If you are a victim of identity theft, it's important that you take action as soon as you notice something is wrong or missing.
If you have accounts at PNC, contact your branch or account representative, or call our toll-free number 1-888-PNC-BANK (1-888-762-2265) right away to report the situation. Be sure to ask your account representative to check the following for activity:
- Customer Activity Log
- Customer Account Record
As soon as you suspect you are a victim of identity theft, contact your bank(s) and card issuers so that:
- access to your valid accounts can be protected;
- stop payment orders can be placed on missing or unauthorized checks, and Personal Identification Numbers (PINs) and online passwords can be changed; and,
- new accounts can be opened, if necessary.
Reporting Identity Theft
If you become a victim of identity theft, it's critical that you file a report immediately.
As a PNC customer, your first call should be to your bank branch, account representative or 1-888-PNC-BANK (1-888-762-2265) to report the situation.
Visit the Federal Trade Commission website to report identity theft and to get a recovery plan.
Once you've completed this important form, send it to your bank, credit card companies, mortgage holder, other organizations with which you have financial relationships and all credit bureaus. If a thief has run up your credit cards, drained existing accounts or opened accounts in your name, filing this form will make it easier to dispute charges.
Keep a record of all conversations and correspondence. Be sure to tell the bank or card issuer about all accounts and/or cards that could be potentially affected, such as ATM cards, check (debit) cards, credit cards and phone cards.
If you have any questions or concerns about fraud or identity theft, call PNC Bank at
1-888-PNC-BANK (1-888-762-2265), 8:00 a.m. to 9:00 p.m., ET, Monday through Friday and 8:00 a.m. to 5:00 p.m., ET, Saturday and Sunday.