Customer Welcome Center

Welcome to PNC. Over the next several months, our Customer Welcome Center will help you to learn more about your transition to PNC, including timing, updates and FAQs.

Be sure to check back regularly as we will provide updates as they become available.
 

What's New

  • July 26 - Investments conversion information

Happy banker and client meeting in a office 

 

Conversion Information

What you need to know and when

 

Personal

For additional account specific information, including FAQs, please select a category:

 

Auto Loans

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Checking

You will receive a checking and debit card specific conversion notification in the mail in late August - early September, 2021.

Be sure to check back regularly as we will provide updates as they become available.

 


 

Frequently Asked Questions

Credit Card

You will receive a credit card specific conversion notification in the mail in late August 2021. This notification will include any changes you may experience to your terms, fees and rewards program.

Be sure to check back regularly as we will provide updates as they become available.

Home Equity

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Investments

A special welcome for our newest clients, including important FAQs about your accounts and services as they transition to PNC.

Download Investments Welcome Package

 

 

How Will Your Experience Compare?

 

  Your BBVA USA
Investments Experience
Your PNC
Investments Experience
Investment accounts, products and services including Individual Retirement Accounts, Stocks, Bonds, Mutual Funds, Brokerage Accounts, Education Accounts, Advisor Managed Accounts, Retirement Options for Small Businesses     
Dedicated financial advisor    
Dedicated, phone-based client support center    
Goals-based approach to financial well-being with a focus on advice and planning    
See all banking and investments in one place through a single user ID and password*    
Transfer funds between your investments and bank accounts*    
Ability to view external accounts, via mobile app, to create a comprehensive view of your finances    
Commission free online trading of equities, mutual funds, and ETFs for domestic customers    

*Will be available when your other BBVA USA accounts, if applicable, transfer to PNC


Learn more about our goals-based approach to financial planning.

Explore PNC Investments »

 


 

What to Expect and When

 

Domestic Clients:

Week of July 19, 2021 You will receive an investments specific conversion notification in the mail. This notification will include information about the transition of your accounts.

Look for any paperwork that must be returned.
Week of July 26, 2021 You will receive a welcome package in the mail.
August 20, 2021 Your existing BBVA USA investments accounts, products and services are expected to convert to PNC, at close of business.
Week of August 23, 2021 You will receive separate mailings detailing your new PNCI account numbers, PIN, PNC online banking user ID and password.

You can view your investment accounts in PNC's online banking, once enrolled.
October 2021 Your existing BBVA USA bank accounts, if any, are anticipated to convert to PNC.


International Clients:

September, 17 2021 Your existing BBVA USA investments accounts, products and services are expected to convert to PNC.

Additional information on other communications and key dates for international clients will be added soon.

 


 

What Else You Need to Know About
Your New Investment Accounts

 

  • Statements: For the month of August you will receive two statements: one from BBVA reflecting activity through August 20, 2021, and one from PNCI/NFS reflecting activity for the remainder of August. It is important to note that your BBVA USA investment statement will reflect the balance being transferred to PNCI. Your PNCI statement will reflect receiving assets from BBVA USA.
  • Advisors: As part of the conversion process, those BBVA USA advisors making the move to PNC Investments will be issued new PNC-specific email addresses and telephone numbers. This and other information will be provided to you in a future communication.
  • Taxes: You will receive tax documents from both BBVA and PNCI. The 1099 from BBVA USA will provide information on transactions and dividends earned through August 20, 2021, while the PNCI 1099 will report on transactions and dividends from August 21 - December 31, 2021.


If you have other BBVA USA accounts:

  • While your investment accounts will transition to PNC in August, your banking accounts including deposits and loans will be transitioning later this fall. During this interim period, there may be some temporary processes in place, until your entire BBVA USA relationship is transitioned.
  • Once all of your bank accounts are transferred to PNC, you will experience more seamless ways to bank and invest.
 

 


 

Accessing Online & Mobile Banking

 

During the week of August 23, 2021, you will receive mailings with your PNC online banking user ID and password. Once enrolled, you can then view your eligible investment accounts in PNC's online banking.

The quickest way to enroll in Online Banking is to use your mobile or phone number to receive a one-time passcode. Follow these steps to enroll in Online Banking:

  1. Visit pnc.com and click “Enroll In Online Banking” within the Sign On box.
  2. Enter your Social Security Number (SSN) and your new PNC Investments account number referenced above.
  3. Select the one-time passcode option and provide your mobile or phone number. Follow the instructions on the screen to receive and enter a one-time passcode. 
  4. Once the information has been verified, you will be asked to create a new user ID and password which you will use going forward to access your PNC account information.
  5. Complete the remaining enrollment steps.


If you have any additional BBVA USA accounts (checking, loans, etc.), you will be able to access and manage them within PNC's online banking and mobile app starting in October, 2021.

Until then, please continue to use BBVA USA's online banking and mobile app to manage your other accounts.

 

Once you begin using our online & mobile banking:

  • Your eDelivery preferences for account statements will be maintained. You must enroll in PNC online banking in order to view all documents electronically. If you would like to make any changes to your eDelivery settings, you can do so within our online banking.
  • You will have access to historical documents for one year. Some historical documents will also be migrated to PNCI. If there are documents you are particularly concerned about, you may wish to download those to your personal files now.

 


 

Frequently Asked Questions

 

If you still have questions, related specifically to your new PNC Investments account(s),
speak with one of our investment professionals by calling 1-800-565-5723 (Monday - Friday: 8:00 a.m. - 6:00 p.m. ET).

You can also visit our Customer Service Center for additional assistance.

 

Important Investor Information: Brokerage and insurance products are:

Not FDIC Insured • Not Bank Guaranteed • Not A Deposit
Not Insured By Any Federal Government Agency • May Lose Value

Securities products, brokerage services and managed account advisory services are offered by PNC Investments LLC, a registered broker-dealer and a registered investment adviser and member FINRA, and SIPC. Annuities and other insurance products are offered through PNC Insurance Services, LLC, a licensed insurance agency.

Mortgage

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Personal Loans & Lines of Credit

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Savings

You will receive a savings specific conversion notification in the mail in late August - early September, 2021.

Be sure to check back regularly as we will provide updates as they become available.

 


 

Frequently Asked Questions

Wealth Management

We will be communicating with customers well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Business, Corporate & Institutional

For additional account specific information, including FAQs, please select a category:

 

Checking

You will receive a checking and debit card specific conversion notification in the mail in late August - early September, 2021.

Be sure to check back regularly as we will provide updates as they become available.

 


 

Frequently Asked Questions

Corporate & Institutional

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Credit Card

You will receive a credit card specific conversion notification in the mail in late August 2021. This notification will include any changes you may experience to your terms, fees and rewards program.

Be sure to check back regularly as we will provide updates as they become available.

Loans & Lines of Credit

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

 


 

Frequently Asked Questions

Savings

You will receive a savings specific conversion notification in the mail in late August, 2021.

Be sure to check back regularly as we will provide updates as they become available.

Merchant Services

You will receive a Merchant Services specific conversion notification in the mail in early August, 2021. This notfication will outline your transition from FISERV to PNC Merchant Services.

Be sure to check back regularly as we will provide updates as they become available.

Treasury Management

We will be communicating with clients well in advance of any conversion activity to ensure a smooth transition.

Be sure to check back regularly as we will provide updates as they become available.

Branch, ATM & Call Center

Branch, ATM & Call Centers

 

 PNC ATM     BBVA USA ATM

BBVA USA customers can now use PNC-owned ATMs without a surcharge fee. Customers may incur a fee if they use a partner ATM.

 Locate a PNC ATM

 

PNC customers now have access to BBVA USA-owned ATMs free of charge.

 Locate a BBVA USA ATM


 

Frequently Asked Questions

 

We Help You to Bank

Safely, securely and conveniently



Security & Privacy

Your account and data security are very important to us. We're committed to protecting your personal and financial information.



Accessibility

We are committed to the unique accessibility needs of our customers. We offer a variety of tools and services to help make banking easier and more convenient for you.

 
PNC will never ask you for confidential account information to be sent by unsecured email. If you need to communicate sensitive customer information to PNC, you should visit our Customer Service Center for options on how to contact us.

If you have concerns about the authenticity of email, text or phone messages, please visit our Security & Privacy Center for options on how to contact us.

Contact Us

If you still have questions, we're here to help

Please note, BBVA USA customers should continue to use the existing BBVA USA customer service and support contacts from legal close to conversion, anticipated in October.

Visit the BBVA USA Help & Support Center »

 

Important Legal Disclosures and Information

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING INFORMATION

This website contains forward-looking statements regarding our outlook or expectations with respect to the acquisition of BBVA USA Bancshares, Inc., the combination of BBVA USA Bancshares, Inc. into PNC and BBVA USA into PNC Bank, and the impact of the transaction on PNC's future performance.

Forward-looking statements are necessarily subject to numerous assumptions, risks and uncertainties, which change over time. Future events or circumstances may change our outlook and may also affect the nature of the assumptions, risk and uncertainty to which our forward-looking statements are subject. The forward-looking statements on this website speak only as of the date made, and we assume no duty, and do not undertake any obligation, to update them. Actual results or future events could differ, possibly materially, from those that we anticipated in these forward-looking statements. As a result, we caution against placing undue reliance on any forward-looking statements.

Forward-looking statements on this website are subject to the following risks and uncertainties related to the integration of the acquired business into PNC, including:

  • The business of BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, going forward may not perform as we currently project or in a manner consistent with historical performance. As a result, the anticipated benefits, including estimated cost savings, of the transaction may be significantly harder or take longer to achieve than expected or may not be achieved in their entirety as a result of unexpected factors or events, including those that are outside of our control.
  • The integration of BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, with that of PNC and PNC Bank may be more difficult to achieve than anticipated or have unanticipated adverse results relating to BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, or our existing businesses. Our ability to integrate BBVA USA Bancshares, Inc., including its U.S. banking subsidiary, BBVA USA, successfully may be adversely affected by the fact that this transaction results in us entering several geographic markets where we did not previously have any meaningful presence.

These forward-looking statements are also subject to the principal risks and uncertainties applicable to our businesses generally that are disclosed in PNC's 2020 Form 10-K and 2021 Form 10-Qs and in PNC's subsequent SEC filings. Our SEC filings are accessible on the SEC's website at www.sec.gov and on our corporate website at www.pnc.com/secfilings. We have included these web addresses as inactive textual references only. Information on these websites is not part of this website.

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.