Personal Credit Cards

Home Equity
Customer Service & Support

Find information on how to manage your
Home Equity account* with PNC

Online Banking

Manage your home equity loan
or line with PNC Online Banking[1]


PNC Online Banking is your 24/7 secure resource for viewing important home equity account information and accessing helpful tools to manage your loan or line of credit.

Once you log into online banking you can realize many benefits:

  • Pay your bill online. 
  • Transfer funds from your line of credit to fund large projects or consolidate bills.
  • Access the Fixed-Rate Lock feature to secure a fixed-rate on all or part of your credit line.
  • See important information about your Home Equity Line of Credit including payoff information.
  • See Statements and Important Tax Documents.
  • Check balances, current APRs, and monthly payments.
  • Get organized and save paper with online statements - enjoy quick and convenient access to up to 5 years of home equity statements. You'll even receive an email when your online statement is available.  


Getting started with Online Banking for the first time? Here's what you'll need:

  • Social Security Number (SSN)
  • PNC Account Number
  • One of the following:
    • PNC Visa® Debit Card PIN
    • Online Access PIN
    • Mobile or Phone Number to receive a one-time passcode.

If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.

Enroll in Online Banking 

Fixed Rate Lock Option

About the fixed rate lock


Transfer all or part of your variable-rate balance of $5,000 or more to a fixed interest rate.

With a Choice Home Equity Line of Credit, you can lock in a portion of your line to a fixed rate.

  • Enjoy a rate that won't change. 
  • Pick from flexible term options.
  • Easily submit your request in PNC Online Banking. 

Learn more about Fixed Rate Lock »


Get Started

Log into your account in PNC Online Banking to take advantage of the Fixed Rate Lock feature

Log In » 

Application Status

Stay informed with Home Insight Tracker™


Looking to track the status of your application? Log into Home Insight® Tracker to know exactly where you stand. 

Features, at a Glance:

Tracker is a digital tool that keeps you up to date on the status of your home equity application -- every step of the way!

Sign up for online access to:

  • Manage your home equity application from your desktop, tablet or smartphone.
  • View your current application status and line details.
  • Upload documents required to complete your application.
  • Receive real-time emails when your application reaches key milestones.

Learn more and register for Home Insight Tracker »

Financial Hardship

Understanding your options


Unexpected events may impact your ability to make your home equity payments. We understand and we're ready to help discuss how you can get back on track.

Life changing events impacting your finances can occur. A few examples to consider are the following:

  • Are you unemployed?
  • Have you had a reduction in your income?
  • Does illness or injury prevent you from making your loan payments?
  • Has divorce affected your ability to make loan payments?
  • Has any other unexpected life event affected your ability to make your loan payment?

The first step is to contact us to discuss your personal situation. This will allow us to provide you with the right loan options to meet your needs and get you started on a home equity assistance plan that’s right for you and your family.

If you are having trouble making payments call:1-800-523-8654

Learn more about the various hardship assistance options we offer that may fit your needs »

Hardship Assistance

For a COVID-19 related hardship or longer-term hardship (not COVID-19 related):

Start Hardship Application»


Answers to common home equity questions


Contact Us

Can't find what you're looking for?
Get in touch with our Home Lending Center.

Current Home Equity Customers


24-hour Automated Account Information
is available 24/7, 365 days a year.

PNC Customer Care Consultants are available:

8:00 a.m. - 9:00 p.m. ET

Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET


*The property securing the CHELOC must be located in a state where PNC offers home equity products. PNC does not offer the CHELOC product in Alaska, Hawaii, Louisiana, Mississippi, Nevada and South Dakota.

Important Legal Disclosures & Information

  1. There may be fees for certain optional services in Online Banking.

  2. PNC pay by phone transactions are free via our automated phone service or $7 with agent assistance, unless payments are made from PNC Bank accounts or as otherwise restriced by state law.

Carrier fees for data usage may apply.

Interest on home equity loans/lines that are not considered home acquisition debt may not be tax deductible. Please consult your tax advisor.

PNC and PNC HomeHQ are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.

Equal Housing Lender

©2023 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association.

PNC Bank, National Association, Member FDIC

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.