Find information on how to manage your
Home Equity account with PNC
Once you log into online banking you can realize many benefits:
If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.
With a Choice Home Equity Line of Credit, you can lock in a portion of your line to a fixed rate.
Looking to track the status of your application? Log into Home Insight® Tracker to know exactly where you stand.
Tracker is a digital tool that keeps you up to date on the status of your home equity application -- every step of the way!
Life changing events impacting your finances can occur. A few examples to consider are the following:
The first step is to contact us to discuss your personal situation. This will allow us to provide you with the right loan options to meet your needs and get you started on a home equity assistance plan that’s right for you and your family.
If you are having trouble making payments call:1-800-523-8654
In general, you may pay the entire outstanding balance of your home equity line of credit at any time, and as often as you like, without penalty, as long as you do not close your line of credit. For applications submitted on or after December 8, 2013, there is no Early Account Closure Fee assessed for closing your line of credit at any time.
However, certain closing costs may be paid by PNC on your behalf at the time of account opening. You may be responsible for reimbursement of those costs if you pay off and close your line of credit within 36 months of account opening. If the line of credit is closed 36 months after account opening, repayment of these costs will not be required.
You can make a payment on your loan several different ways:
Interest you pay on a loan that is secured by your primary residence may very well be tax deductible. You should consult with a tax advisor to determine whether this applies to your situation.
The Servicemembers Civil Relief Act (SCRA) provides financial relief and protections to eligible servicemembers and their dependents. PNC is grateful for your service and we would like to help you understand your benefits and protections under SCRA as well as other similar benefits that PNC may be able to provide to you.
To find out more, please contact us at:
PNC Bank Servicemembers Operations Center
PO Box 5570
Cleveland, OH 44101-0570
We can stop your scheduled automated payment as long as you notify us at least 2 business days prior to your due date. Please note that late fees may apply if we do not receive your payment by the due date.
Learn how to leverage your home, review these scenarios to see the potential impact of consolidating debt.
How was the draw period ending date determined?
The end of the draw period in this email may be the same date as the draw period’s ending date in your contract or a few days later. If the date is later, all other terms in your contract and in the mortgage or deed of trust remain the same.
Where do I find any differences between the minimum monthly payment during the draw and repayment periods?
Your contract explains how the minimum monthly payment during the repayment period is determined. Your minimum monthly payment will likely increase and the interest rate may change (other than for any fixed-rate-option balances).
For example, if you made interest-only payments during the draw period, you will be required to make payments of the outstanding principal and charges as well as interest during repayment. If so, you may want to start paying down principal now. We are available to answer any questions you may have about your repayment period payment.
How does the end of the draw period affect any fixed-rate-option balance(s)?
If you have any fixed-rate-option balance(s), you will continue to make the scheduled payments on those balance(s) until they are paid in full.
What happens to the credit insurance or Line of Credit Protection Plan (“Plan”) I purchased?
If you currently have credit insurance or the Plan, the credit insurance or Plan will terminate when the draw period ends. The credit insurance or Plan will not cover balances during the repayment period. If you choose, you may cancel the credit insurance or Plan before the draw period ends by contacting the insurance carrier or Plan Administrator at the following numbers: If you have credit insurance, call 1-800-445-6500; if you purchased the Plan, call 704-338-0112.
I have an automated payment authorization to pay my account’s billed payment. How will the end of the draw period affect these arrangements?
If you have automated payments made from a checking or savings account at PNC Bank, N.A. or another financial institution, the automated payment will be made according to the contract’s repayment requirements. Your account’s billed minimum payment during the repayment period will likely change. Unless you have appropriate funds in the account, after the draw period ends you could overdraw the deposit or savings account. If the automated payment is canceled or terminated, you will need to make your payments by check.
I have an online or automated payment set up to pay my account’s billed payment. How will the end of the draw period affect this arrangement?
If you currently have automated payments using any online or other automated method at PNC Bank, N.A. or with another financial institution or payment provider, please make sure you update your payment directions to accommodate your new repayment period payment. Unless you have appropriate payment arrangements and funds in your account after the draw period ends, you could fail to make the required payment or overdraw your deposit or savings account. If the automated payment is canceled or terminated, you will need to make your payments by check.
What happens if my account is not refinanced and has a zero balance when the draw period ends?
If your account is not refinanced at PNC Bank and has a zero balance at the close of business on the date the draw period ends, we will close the account and process a release of the mortgage or deed of trust securing the account.
24-hour Automated Account Information
is available 24/7, 365 days a year.
7:00 a.m. - 10:00 p.m. ET
Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET
There may be fees for certain optional services in Online Banking.
PNC pay by phone transactions are free via our automated phone service or $7 with agent assistance, unless payments are made from PNC Bank accounts or as otherwise restriced by state law.
Carrier fees for data usage may apply.
Interest on home equity loans/lines that are not considered home acquisition debt may not be tax deductible. Please consult your tax advisor.
PNC and PNC HomeHQ are registered service marks of The PNC Financial Services Group, Inc. ("PNC"). PNC is a registered service mark of The PNC Financial Services Group, Inc. (“PNC”). All loans are provided by PNC Bank, National Association, a subsidiary of PNC, and are subject to credit approval and property appraisal.
©2021 The PNC Financial Services Group, Inc. All rights reserved. PNC Bank, National Association.
PNC Bank, National Association, Member FDIC
BBVA is a registered trademark of BBVA, S.A. and is used under license.
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.