| Payment Methods | Product | Description | How To Use |
| PNC Online Banking |
Personal Installment Loans and Lines of Credit | Make a payment to your account using PNC Online Banking. You can schedule one time or recurring payments. | Navigate to PNC Online Banking and select your account. Click Make a Payment on your account activity screen to schedule a payment. Click here to learn more. |
| PNC Mobile App |
Personal Installment Loan | Make a payment to your account using PNC's Mobile App. You can schedule one time, same day payments from a PNC deposit account. | Download the PNC Mobile app from your phone's app store and log in. Select your account and choose Make a Payment to schedule a payment. |
| Automated Payments | Personal Installment Loans and Lines of Credit | Enroll in the Automated Payment Program and have your monthly payment automatically deducted from your desposit account. | Download, complete, and return the Automated Payment Authorization form using the instructions on the form OR call 1-888-762-2265 to have the form emailed to you to be submitted electronically. |
| Pay by Phone - Voice Banking | Personal Installment Loans | Make a one time, same day payment using our Voice Banking service. | Pay over the phone with Voice Banking by calling 1-888-PNC-BANK (1-888-762-2265).* If paying from a non-PNC deposit account, have your account number and routing number available. |
| Pay by Phone - Agent Assisted | Personal Lines of Credit | Make a payment with a PNC Agent over the phone. | Call a PNC Agent at 1-888-PNC-BANK (1-888-762-2265). If paying from a non-PNC deposit account, have your account number and routing number available. |
| In-Branch Payment | Personal Installment Loans and Lines of Credit | Make a payment at any PNC Branch. | Visit a PNC Branch during normal branch hours to make a payment. The payment is effective as of the date the payment is made, although it may take up to 2 business days for the payment to be reflected on your account. |
| Mail Your Payment | Personal Installment Loans and Lines of Credit | Make a payment to your account by mail.
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Address for overnight mail payments:
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Personal Loan
Customer Center
Personal Loan
& Line of Credit
Customer Service & Support
Information to help you manage your
personal loan account with PNC
Online Banking
It’s easy to manage your personal loan
with PNC Online Banking[1]
PNC Online Banking is your secure online resource for viewing important account information and accessing helpful tools to manage your loan.
Once logged into Online Banking start realizing the many benefits, including:
- Get organized and save paper with paperless statements
- Setup account alerts to stay informed
- Schedule payments for your account
How to Read Your Loan Statement:
- Reviewing Your Personal Unsecured Installment Loan Statement »
- Reviewing Your Personal Line of Credit Statement »
- Reviewing Your Term Loan Statement »
Getting started with Online Banking for the first time? Here's what you'll need:
- Social Security Number (SSN)
- PNC Account Number
- One of the following:
- PNC Visa® Debit Card PIN
- Online Access PIN
- Mobile or Phone Number to receive a one-time passcode.
If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.
FAQS
Answers to common personal
loan & line of credit questions
Payment Options Personal Lending
Legal Disclosures and Information
- *Your use of the Voice Banking service, with the entry of your PIN, is your authorization for PNC Bank to initiate a payment via an ACH debit or other electronic entry to the designated account. Your payment cannot be canceled after you have submitted it.
Where can I find information regarding my application status?
Customers can call a Client Loan Advisor for a status update on their application[2] at any time during hours of operation.
Monday - Friday, 8:00 a.m. - 6:00 p.m. ET
Saturday, 9:00 a.m. - 2:00 p.m. ET
1-855-619-6608
How do I schedule payments using a PNC account, or other bank accounts?
- Log in to Online Banking
- Click the Transfer Funds tab and choose PNC Accounts and Payments.
- Select a 'From' account. If you're making a payment from a non-PNC account, you'll need the bank routing number and account number to add the external account.
- Select your Personal Loan or Line of Credit as the 'To' account.
- Enter your payment options and schedule your payment.
- Select Recurring Monthly to setup recurring payments
What is the difference between an automated payment and a recurring payment?
Automated payments are set up through the Automated Payment Program managed by PNC. Your monthly payment is automatically drafted from your PNC or non-PNC checking or savings account each month and applied to your PNC loan or line of credit as the payment due date. To sign up for automated payments, you will need to complete, sign and return the Automated Payment Authorization Form to the fax number or mailing address listed on the form, or to a PNC branch.
Recurring payments are set up by you directly through PNC's Online Banking. You can schedule a recurring payment to your PNC loan or line of credit from with a PNC or non-PNC checking or savings account by clicking Make a Payment from your account activity page. With PNC Online Banking, you have the ability to manage, change or cancel your reccurring payments at any time.
My automated payment is due to draw from my checking or savings account, and I will not have the funds available. Is there a way to stop the automated payment?
You can request to suspend or cancel your automated payment as long as your contact us at least three (3) business days before your next payment due date. Please call us at 1-888-PNC-BANK (1-888-762-2265) or visit the nearest PNC Branch.
Suspending your automated payment is a temporary option which will allow you to stop your automated payment for one month. You are still responsible for making your payment on time to avoid late fees. When you suspend your automated payment, you must make your monthly payment manually to keep your account current and allow automated payments to resume the next month.
If you chose to cancel your automated payment service, you will be responsible for making on-time payments once the automated payment has been removed from your account. Any applicable interest rate discount for automated payments will be lost, which means that your monthly payment may increase since additional interest would be charged.
Where can I find my payoff information?
You can review your payoff information for your loan through Online Banking. Once you have signed onto Online Banking:
- Select your loan account from the “My Accounts Summary” page.
- You will be sent to your Account Activity page.
- From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-762-2265.
- In order to close your Personal Line of Credit after payoff, please contact us at 1-877-CALL PNC or visit your local branch.
Calculate Payments
See how extra payments impact your loan or line of credit
Use this calculator to see how extra payments can save you interest. You can see how much interest you'll pay, the difference extra payments can make and the amortization schedule of your existing Loan or Line of Credit versus a Loan or Line of Credit with added payments.
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Is Now the Right Time for a Loan?
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Financial Hardship
Understanding your options
Unexpected events may impact your ability to make your Personal Loan or Line of Credit payments. We understand and we're ready to help discuss how you can get back on track.
Life changing events impacting your finances can occur. A few examples to consider are the following:
- Are you unemployed?
- Have you had a reduction in your income?
- Does illness or injury prevent you from making your loan payments?
- Has divorce affected your ability to make loan payments?
- Has any other unexpected life event affected your ability to make your loan payment?
The first step is to contact us to discuss your personal situation. This will allow us to provide you with the right repayment options to meet your needs and get you started on an assistance plan that’s right for you and your family.
If you are having trouble making payments call: 1-888-762-2265
Financial Hardship Assistance
For a COVID-19 related hardship, please visit our COVID update center »
Contact Us
Can't find what you're looking for? Get in touch with our Customer Care team.
Personal Loan or Line of Credit
PNC Customer Care Consultants are Available:
Monday - Friday:
7:00 a.m. - 10:00 p.m ET
Saturday & Sunday:
8:00 a.m. - 5:00 p.m. ET
Important Legal Disclosures and Information
-
Online Banking is free to customers with an eligible account; however, there may be a fee for certain optional services. We reserve the right to decline or revoke access to Online Banking or any of its services. All online banking services are subject to and conditional upon adherence to the terms and conditions of the PNC Online Banking Service Agreement.
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Credit is subject to approval. Certain restrictions may apply.
Visa is a registered trademark of Visa International Service Association and used under license.
Bank deposit products and services provided by PNC Bank, National Association. Member FDIC
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.
