Information to help you manage your
personal loan account with PNC
Once logged into Online Banking start realizing the many benefits, including:
How to Read Your Loan Statement:
If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.
Customers can call a Client Loan Advisor for a status update on their application[2] at any time during hours of operation.
Monday - Friday, 8:00 a.m. - 6:00 p.m. ET
Saturday, 9:00 a.m. - 2:00 p.m. ET
1-855-619-6608
You can make a payment on your loan several different ways:
To mail a check or money order, use the address for your personal loan type below:
To mail a check or money order for a Personal Loans:
Address for regular mail payments:
PNC Bank
PO Box 747066
Pittsburgh, PA 15274-7066
Address for overnight mail payments:
c/o PNC Bank
Lockbox 747066
500 First Ave
Pittsburgh, PA 15219
To mail a check or money order for a Personal Lines of credit:
Address for regular mail payments:
PNC Bank
PO Box 747032
Pittsburgh, PA 15274-7032
Address for overnight mail payments:
c/o PNC Bank
Lockbox 747032
500 First Ave
Pittsburgh, PA 15219
Automated payments are set up through the Automated Payment Program managed by PNC. Your monthly payment is automatically drafted from your PNC or non-PNC checking or savings account each month and applied to your PNC loan or line of credit as the payment due date. To sign up for automated payments, you will need to complete, sign and return the Automated Payment Authorization Form to the fax number or mailing address listed on the form, or to a PNC branch.
Recurring payments are set up by you directly through PNC's Online Banking. You can schedule a recurring payment to your PNC loan or line of credit from with a PNC or non-PNC checking or savings account by clicking Make a Payment from your account activity page. With PNC Online Banking, you have the ability to manage, change or cancel your reccurring payments at any time.
You can request to suspend or cancel your automated payment as long as your contact us at least three (3) business days before your next payment due date. Please call us at 1-888-PNC-BANK (1-888-762-2265) or visit the nearest PNC Branch.
Suspending your automated payment is a temporary option which will allow you to stop your automated payment for one month. You are still responsible for making your payment on time to avoid late fees. When you suspend your automated payment, you must make your monthly payment manually to keep your account current and allow automated payments to resume the next month.
If you chose to cancel your automated payment service, you will be responsible for making on-time payments once the automated payment has been removed from your account. Any applicable interest rate discount for automated payments will be lost, which means that your monthly payment may increase since additional interest would be charged.
You can review your payoff information for your loan through Online Banking. Once you have signed onto Online Banking:
Use this calculator to see how extra payments can save you interest. You can see how much interest you'll pay, the difference extra payments can make and the amortization schedule of your existing Loan or Line of Credit versus a Loan or Line of Credit with added payments.
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Life changing events impacting your finances can occur. A few examples to consider are the following:
The first step is to contact us to discuss your personal situation. This will allow us to provide you with the right repayment options to meet your needs and get you started on an assistance plan that’s right for you and your family.
If you are having trouble making payments call: 1-888-762-2265
For a COVID-19 related hardship, please visit our COVID update center »
Monday - Friday:
7:00 a.m. - 10:00 p.m ET
Saturday & Sunday:
8:00 a.m. - 5:00 p.m. ET
Online Banking is free to customers with an eligible account; however, there may be a fee for certain optional services. We reserve the right to decline or revoke access to Online Banking or any of its services. All online banking services are subject to and conditional upon adherence to the terms and conditions of the PNC Online Banking Service Agreement.
Credit is subject to approval. Certain restrictions may apply.
Visa is a registered trademark of Visa International Service Association and used under license.
Bank deposit products and services provided by PNC Bank, National Association. Member FDIC
Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.