Customers can call a Client Loan Advisor for a status update on their application^[2] at any time during hours of operation.

Monday - Friday, 8:00 a.m. - 6:00 p.m. ET 
Saturday, 9:00 a.m. - 2:00 p.m. ET
1-855-619-6608

You can make a payment on your loan several different ways:

• You can make an electronic transfer through Online Banking via:
  • The Transfer Funds tab, or
  • Online Bill Pay through the Pay Bills tab.
• You can have it automatically withdrawn using our Automated Payment Program. Payments will be withdrawn from any account, including accounts at other banks. 
• You can make a payment over the phone. There is a $7 fee for making a payment over the phone.
• You can mail a check or money order. 

• Log in to Online Banking
• Click the Transfer Funds tab and choose PNC Accounts and Payments.
• Select a 'From' account. If you're making a payment from a non-PNC account, you'll need the bank routing number and account number to add the external account.
• Select your Personal Loan or Line of Credit as the 'To' account.
• Enter your payment options and schedule your payment.
• Select Recurring Monthly to setup recurring payments

Automated payments are set up through the Automated Payment Program managed by PNC. Payments are withdrawn automatically from your PNC or non PNC checking or savings account each month and applied to your loan or line of credit. To sign up for automated payments, you will need to complete and submit the Automated Payment Authorization Form by fax or mail.

Recurring payments are set up directly through PNC Online Banking. You can schedule a recurring payment to your loan or line of credit from a PNC or non PNC checking or savings account by clicking Make a Payment from your account activity page. Through PNC Online Banking, you have the ability to manage, change or cancel your recurring payments at any time.

Cancellations must be made at least three (3) business days before the next payment due date by:

• Calling us at 1-888-PNC-BANK (1-888-762-2265)
• Faxing your request to 1-833-845-6442
• Visiting the nearest PNC Branch
• Mailing your request in writing to PNC Bank – Automated Payments, Mailcode BR-YB58-01-J, PO Box 5570, Cleveland, OH 44101 so that it is received at least three (3) business days before the payment date.

Please note that late fees may apply if we do not receive your payment by the due date.

You can review your payoff information for your loan through Online Banking. Once you have signed onto Online Banking:

• Select your loan account from the “My Accounts Summary” page.
• You will be sent to your Account Activity page.
• From your Account Activity page, you should find information regarding your loan payoff. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-762-2265.