Personal Loan

Customer Center

Personal Credit Cards

Personal Loan
& Line of Credit
Customer Service & Support

Information to help you manage your
personal loan account with PNC

Online Banking

It’s easy to manage your personal loan
with PNC Online Banking[1]

PNC Online Banking is your secure online resource for viewing important account information and accessing helpful tools to manage your loan.

Once logged into Online Banking start realizing the many benefits, including:

  • Get organized and save paper with paperless statements
  • Setup account alerts to stay informed
  • Schedule payments for your account


How to Read Your Loan Statement:



Getting started with Online Banking for the first time? Here's what you'll need:

  • Social Security Number (SSN)
  • PNC Account Number
  • One of the following:
    • PNC Visa® Debit Card PIN
    • Online Access PIN
    • Mobile or Phone Number to receive a one-time passcode.

If you don't have a PIN, please call Customer Care 1-800-762-2265 for assistance.

Enroll in Online Banking 


Answers to common personal
loan & line of credit questions

Payment Options Personal Lending

Payment Methods Product Description How To Use
PNC Online Banking
Personal Installment Loans and Lines of Credit Make a payment to your account using PNC Online Banking. You can schedule one time or recurring payments. Navigate to PNC Online Banking and select your account. Click Make a Payment on your account activity screen to schedule a payment. Click here to learn more.
PNC Mobile App
Personal Installment Loan Make a payment to your account using PNC's Mobile App. You can schedule one time, same day payments from a PNC deposit account. Download the PNC Mobile app from your phone's app store and log in. Select your account and choose Make a Payment to schedule a payment.
Automated Payments Personal Installment Loans and Lines of Credit Enroll in the Automated Payment Program and have your monthly payment automatically deducted from your desposit account. Download, complete, and return the Automated Payment Authorization form using the instructions on the form OR call 1-888-762-2265 to have the form emailed to you to be submitted electronically.
Pay by Phone - Voice Banking Personal Installment Loans Make a one time, same day payment using our Voice Banking service. Pay over the phone with Voice Banking by calling 1-888-PNC-BANK (1-888-762-2265).*  If paying from a non-PNC deposit account, have your account number and routing number available.
Pay by Phone - Agent Assisted Personal Lines of Credit Make a payment with a PNC Agent over the phone. Call a PNC Agent at 1-888-PNC-BANK (1-888-762-2265).  If paying from a non-PNC deposit account, have your account number and routing number available.
In-Branch Payment Personal Installment Loans and Lines of Credit Make a payment at any PNC Branch. Visit a PNC Branch during normal branch hours to make a payment. The payment is effective as of the date the payment is made, although it may take up to 2 business days for the payment to be reflected on your account.
Mail Your Payment Personal Installment Loans and Lines of Credit

Make a payment to your account by mail.

Send a check in the mail along with the payment slip provided at the bottom of your monthly billing statement. If you do not have a statement, please make sure to write your PNC account number on your check.


Address for overnight mail payments:
c/o PNC Bank
Lockbox 747066
500 First Ave
Pittsburgh, PA 15219

Personal Lines of Credit
Address for regular mail payments
PNC Bank
PO Box 747032
Pittsburgh, PA 15274-7033


Legal Disclosures and Information

  1. *Your use of the Voice Banking service, with the entry of your PIN, is your authorization for PNC Bank to initiate a payment via an ACH debit or other electronic entry to the designated account. Your payment cannot be canceled after you have submitted it.

Calculate Payments

See how extra payments impact your loan or line of credit

Use this calculator to see how extra payments can save you interest. You can see how much interest you'll pay, the difference extra payments can make and the amortization schedule of your existing Loan or Line of Credit versus a Loan or Line of Credit with added payments.

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Financial Hardship

Understanding your options

Unexpected events may impact your ability to make your Personal Loan or Line of Credit payments. We understand and we're ready to help discuss how you can get back on track.

Life changing events impacting your finances can occur. A few examples to consider are the following:

  • Are you unemployed?
  • Have you had a reduction in your income?
  • Does illness or injury prevent you from making your loan payments?
  • Has divorce affected your ability to make loan payments?
  • Has any other unexpected life event affected your ability to make your loan payment?

The first step is to contact us to discuss your personal situation. This will allow us to provide you with the right repayment options to meet your needs and get you started on an assistance plan that’s right for you and your family.

If you are having trouble making payments call: 1-888-762-2265


Financial Hardship Assistance

For a COVID-19 related hardship, please visit our COVID update center »

Contact Us

Can't find what you're looking for? Get in touch with our Customer Care team.

Personal Loan or Line of Credit


PNC Customer Care Consultants are Available:

Monday - Friday:
7:00 a.m. - 10:00 p.m ET

Saturday & Sunday:
8:00 a.m. - 5:00 p.m. ET

Important Legal Disclosures and Information

  1. Online Banking is free to customers with an eligible account; however, there may be a fee for certain optional services. We reserve the right to decline or revoke access to Online Banking or any of its services. All online banking services are subject to and conditional upon adherence to the terms and conditions of the PNC Online Banking Service Agreement.

  2. Credit is subject to approval. Certain restrictions may apply. 

Visa is a registered trademark of Visa International Service Association and used under license.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.