PNC customers with a Virtual Wallet or personal checking account, a PNC Online Banking User ID, a U.S. mobile number and/or email address, and an Apple or Android mobile device can use Zelle to send money.

Zelle is an easy way to send money to friends, family, or other people that you know and trust. If you do not know and trust the person, we recommend that you use another form of payment. Do not use Zelle to send money to people you do not know and trust.

PNC and Zelle do not offer a protection program for any authorized payments made with Zelle. For example, if you make a purchase using Zelle, but you do not receive the item or the item is not as described or as you expected, you will not be reimbursed for the transaction. PNC does not recommend the use of Zelle for the buying or selling of goods and does not offer a purchase protection policy if Zelle is used for the buying or selling of goods.

In order to use Zelle, the sender's and recipient’s bank accounts must be based in the U.S. Additionally, you can only send or receive money in U.S. dollars.

Yes. You can view your daily and monthly Zelle limits at any time in your PNC mobile app by tapping on CHECK MY LIMITS on the ENTER AMOUNT screen after selecting SEND, REQUEST, or SPLIT.  There are no limits for receiving money with Zelle.

No. Currently, Zelle is only available to PNC customers with a Virtual Wallet or personal checking account.

Zelle has replaced PopMoney in the PNC Mobile and PNC Virtual Wallet apps. However, you can continue to use PopMoney to send or receive money when you log into PNC Online Banking on a desktop computer.

With Zelle, transactions typically occur in minutes between enrolled users. If the recipient does not enroll in Zelle within 14 days, the payment or request will expire.

There is no fee for PNC customers using Zelle to send or receive money.^[2] If the person to whom you are sending money does not bank with PNC, we recommend they confirm with their bank or credit union that there are no additional fees.  

Zelle is available to almost anyone with a valid U.S. checking account. If the person to whom you are sending money does not bank with PNC, that person can enroll with Zelle through a participating financial institution. Additional information is available at www.Zellepay.com

You can only cancel a payment if the person you sent money to is not enrolled with Zelle. To check whether the payment is still pending because the recipient has not yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always make sure you use the correct email address or U.S. mobile number when sending money.