Your Account Number
PNC Home Equity Line of Credit Accounts will be assigned a new account number. You may begin to use this new number on February 27, 2018.
New Convenience Checks
New Convenience Checks bearing your new account number will be mailed to you in March, 2018. When you receive these new checks, please dispose of your old checks. PNC will continue to pay any check presented with your old account number for 60 days after February 23, 2018.
New Choice Access Cards
If you are eligible, a new Choice Access card with chip technology will be mailed to you on approximately March 15, 2018. You will also receive a separate letter with a new PIN for your new Choice Access card.
Access to Your Funds
Your current Choice Access card will cease functioning on Monday, February 26, 2018 at 6:00 p.m. Eastern Standard Time (EST). After that date and time, transactions on your current Choice Access Card will be declined. Please make alternative payment arrangements until you receive your new Choice Access Card. Delays may occur while we enhance our technology. We recommend that, if possible, you plan to access your Home Equity Line of Credit Account before February 23, 2018, or after February 28, 2018.
The following are suggested alternative payment arrangements.
1. We will honor outstanding Convenience Checks bearing your old account number. If you would like additional checks please call us at 1-877-762-8705.
2. If you opened your account within the last twelve (12) months or used your Choice Access Card within the last three (3) years, four (4) additional Convenience Checks bearing your old account number will be mailed to you automatically prior to February 26, 2018.
3. You may be able to transfer funds from your Home Equity Line of Credit Account to your PNC Checking or Savings Account by visiting your local branch, calling the Care Center at 1-877-762-8705, or, subject to the limitations above, by visiting PNC Online Banking.
Your Billing Statement
In March 2018, you will receive a redesigned billing statement. Also included will be an insert explaining the new design. For more information please call 1-877-762-8705. You will continue to receive billing statements on a monthly basis. These monthly billing statements will provide the information you need to make your monthly payments.
Posting of Payments
There may be a delay in posting payments to your account that are received between February 24 and 28, 2018. If a delay occurs, your payment will not be considered late and any interest accrued during this period will be credited back to your account.
PNC Online Banking
Access to your account via PNC Online Banking will be unavailable from approximately February 23 through February 28, 2018. You will not be able to transfer money from or to your PNC Home Equity Line of Credit Account during this time. If you use PNC Online Banking to make a payment to or from your PNC Home Equity Line of Credit Account, please read carefully the section below entitled PNC ONLINE BANKING BILL PAYMENTS. While PNC Online Banking is unavailable, you can make a payment through one of the other payment options described below.
Other Changes in Terms and Conditions
With these enhancements, we are updating the following terms in your agreement effective February 23, 2018:
Your agreement may allow PNC to calculate your monthly minimum payment due by rounding to the nearest cent or dollar, as allowed by your agreement. We will now calculate your monthly minimum payment due without rounding. If your account was previously being serviced in the name of CLC Consumer Services Co., your account is now being serviced in the name of PNC Bank, N.A. A fee of $15 will be charged for any returned non-sufficient funds payment, which could be lower than what is permitted in your agreement.