Home Equity Changes

 

We have recently transitioned our home equity accounts to a new servicing system. We ask for your continued patience as we work to complete this system conversion process, and apologize for any confusion or inconvenience you may have experienced. While our customers are responsible for paying the amount due on their account in accordance with their home equity agreement, they will not be responsible for any conversion related issues or inaccurate information. During the system conversion, we have a process in place to prevent any erroneous negative credit information from being reported to the credit bureau agencies.  Please consult online banking for the most up to date available account information.

During this time our Customer Care Center is experiencing high call volume. We are working to provide each customer with individual attention to address their concerns. We are sorry for the extended wait times.

Questions?

We are here to help. If you have any questions about the changes to your account or need assistance, please contact our customer care team at:

1-877-762-8705


Statement Changes

Home Equity Billing Statement Changes

The reformatted monthly statements help you find the relevant and important information regarding your Home Equity Account. For a detailed description of key changes to our statements, please click here for an illustrative example. This downloadable PDF is printable for easy reference.

If you have any questions about these changes please contact our Customer Care Center.

Download a detailed example of key changes

 

Home Equity Line of Credit Letter Information

You were recently provided a communication notifying you of upcoming changes to your HELOC account due to PNC’s technology enhancements. Please review the information below, or in the Frequently Asked Questions section to learn more or call us with questions

Home Equity Installment Loan Letter Information

You were recently provided a communication notifying you of upcoming changes to your HEIL account due to PNC’s technology enhancements. Please review the information below, or in the Frequently Asked Questions section to learn more or call us with questions.

 

Frequently Asked Questions

Answers to common questions regarding these technology enhancements

How am I impacted by the recent technology enhancement? 

As a result of PNC’s technology enhancements, our Home Equity customers will receive new account numbers, newly designed statements and new payment addresses for remitting payments. Home Equity Line of Credit (HELOC) customers will also receive new checks, and new cards, if applicable. 

Will I receive a new account number as a result of this change?

Yes, all Home Equity accounts will be assigned new account numbers. Customers will be notified of their new account number via mail.

How will new checks be reissued? 

New Convenience Checks bearing your new account number will be mailed to you in March, 2018. When you receive these new checks, please dispose of your old checks.

Will there be any change to my Overdraft Protection Plan? 

No, If you use your Home Equity Line of Credit Account as overdraft protection coverage for a PNC Checking Account, it  will not be impacted.  We will update your overdraft protection coverage to reflect your new Home Equity Line of Credit Account number.

How will new cards be reissued? (Home Equity Line of Credit customers) 

If you are eligible, a new Choice Access card with chip technology will be mailed on approximately March 15, 2018. A separate letter with a new PIN will also be mailed. If you do not receive a new card and have questions, please call us at 1-877-762-8705.  

Where do I call if I have any questions on the Bankruptcy or Charge-Off Letter I received? 

Please call the appropriate number below to speak with a PNC Customer Care Representative regarding any questions you may have.

  • Bankruptcy: 1-855-245-3814
  • Charge-Off: 1-844-300-1445

When will Home Equity customers start receiving their new billing statements? 

You will receive a redesigned billing statement in March 2018.

Will the billing address change for customers sending in home equity payments? 

Yes. Payments to your account that are sent through the mail must be sent to a new address, which is:

PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534  

What happens if a payment is sent to the old billing address after the enhancement? 

Payments received at the old mailing address will be forwarded and posted to your account for 60 days after the technology enhancement. 

Will coupon books continue to be used for payment of Home Equity Installment Loans (HEIL) after the technology enhancement? 

Starting February 1st, 2018, we will no longer offer coupon books to customers to make payments, and reorders for coupon books will not be process. Instead, we will send you a monthly billing statement with your new account number and payment address to submit payments. Please destroy any remaining coupons upon receipt of your new statement. 

Are there any changes to Online Banking due to this enhancement?

Yes, our PNC Online Banking payment options are changing.

If you used PNC Online Banking to schedule a payment to your PNC Home Equity Line of Credit Account to occur before February 22, 2018, it will not be affected.

If you used PNC Online Banking to schedule a payment to your PNC Home Equity Line of Credit Account to occur on or after February 22, 2018, it may be canceled. Please read the following carefully.

  • Payments from another PNC account will not be affected if they were set up using one of these options: “payment of minimum amount due,” or “payment of other amount.”
  • Payments from another PNC account will be canceled if they were set up using one of these options: “payment to principal,” “payment of last statement balance,” or “payment of current balance.”
  • Payments from an institution other than PNC will be canceled.

If your scheduled payment is going to be canceled, please call the Care Center at 1-877-762-8705 to make other payment arrangements.

Do I need to do anything to ensure my Automated Payments continue without interruption? 

If, not using PNC Online Banking, you have an automated payment set up to withdraw a payment from a PNC account to pay your PNC Home Equity Line of Credit Account, you do not need to take any action.

If, not using PNC Online Banking, you have an automated payment set up to withdraw a payment through another financial institution or Quicken to pay your PNC Home Equity Line of Credit Account, please contact that institution to update the payment information with your new PNC Home Equity Line of Credit Account number and mailing address, which is:

PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534

If you are using your Home Equity Line of Credit Account to make an automatic one-time or recurring payment to a different financial institution or merchant, please contact that institution after February 23, 2018 to update the payment information with your new PNC Home Equity Line of Credit Account. 

Home Equity Payment Options Available to You

Payment Options How it works Is there a fee?
www.pnc.com Sign into PNC OnlineBanking-Funds Transfer tab to transfer funds from a PNC checking account to your PNC Loan. Free
Sign in to PNC Online Banking - Bill Pay to set up a single or recurring bill payment from your PNC deposit account to pay your Loan. Free
Automated Payment

A recurring withdraw that is automatically pulled from a PNC or non-PNC checking account to make your monthly payment.

  • PNC checking account customers can contact PNC for information on how to set up this process or download an Automated Payment Authorization Form on PNC.com.
  • Non-PNC checking account customers, please contact your financial institution for information on how to set up this process.
Free
Mail a payment

Send a check, money order or cashier's check to the following payment address:

PNC Bank PO
Box 6534
Carol Stream, IL 60197-6534

Any payments in process to the previous payment address will be forwarded and posted to your account

Free
Visit your local branch

You can make a payment with a check, cashier’s check, money order or cash.

NOTE: If you are visiting your branch and this is your final payment, please contact PNC prior to your visit to obtain the final payoff amount and any additional applicable payment information.

Free
Call PNC
1-877-762-8705
 

Call for assistance to make a payment.

Exception: The $7.00 agent assisted fee will be waived if:

  • It occurs between February 23, 2018 and February 28, 2018
  • A  payment  is  made from  a  PNC  checking  account  to  a  PNC loan
  • You are covered by the Servicemembers Civil Relief Act
  • You live in Massachusetts or Kansas
  • Your account is in Bankruptcy
  • PNC has acquired your account within the past 65 days
  • Your account is/has been charged off
$7.00

Important Legal Disclosures & Information

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