Home Equity Changes
We have recently transitioned our home equity accounts to a new servicing system. We ask for your continued patience as we work to complete this system conversion process, and apologize for any confusion or inconvenience you may have experienced. While our customers are responsible for paying the amount due on their account in accordance with their home equity agreement, they will not be responsible for any conversion related issues or inaccurate information. During the system conversion, we have a process in place to prevent any erroneous negative credit information from being reported to the credit bureau agencies. Please consult online banking for the most up to date available account information.
During this time our Customer Care Center is experiencing high call volume. We are working to provide each customer with individual attention to address their concerns. We are sorry for the extended wait times.
Questions?
We are here to help. If you have any questions about the changes to your account or need assistance, please contact our customer care team at:
Home Equity Billing Statement Changes
The reformatted monthly statements help you find the relevant and important information regarding your Home Equity Account. For a detailed description of key changes to our statements, please click here for an illustrative example. This downloadable PDF is printable for easy reference.
If you have any questions about these changes please contact our Customer Care Center.
Download a detailed example of key changes
Home Equity Line of Credit Letter Information
You were recently provided a communication notifying you of upcoming changes to your HELOC account due to PNC’s technology enhancements. Please review the information below, or in the Frequently Asked Questions section to learn more or call us with questions
Changes to your Home Equity Line of Credit
Your Account Number
PNC Home Equity Line of Credit Accounts will be assigned a new account number. You may begin to use this new number on February 27, 2018.
New Convenience Checks
New Convenience Checks bearing your new account number will be mailed to you in March, 2018. When you receive these new checks, please dispose of your old checks. PNC will continue to pay any check presented with your old account number for 60 days after February 23, 2018.
New Choice Access Cards
If you are eligible, a new Choice Access card with chip technology will be mailed to you on approximately March 15, 2018. You will also receive a separate letter with a new PIN for your new Choice Access card.
Access to Your Funds
Your current Choice Access card will cease functioning on Monday, February 26, 2018 at 6:00 p.m. Eastern Standard Time (EST). After that date and time, transactions on your current Choice Access Card will be declined. Please make alternative payment arrangements until you receive your new Choice Access Card. Delays may occur while we enhance our technology. We recommend that, if possible, you plan to access your Home Equity Line of Credit Account before February 23, 2018, or after February 28, 2018.
The following are suggested alternative payment arrangements.
1. We will honor outstanding Convenience Checks bearing your old account number. If you would like additional checks please call us at 1-877-762-8705.
2. If you opened your account within the last twelve (12) months or used your Choice Access Card within the last three (3) years, four (4) additional Convenience Checks bearing your old account number will be mailed to you automatically prior to February 26, 2018.
3. You may be able to transfer funds from your Home Equity Line of Credit Account to your PNC Checking or Savings Account by visiting your local branch, calling the Care Center at 1-877-762-8705, or, subject to the limitations above, by visiting PNC Online Banking.
Your Billing Statement
In March 2018, you will receive a redesigned billing statement. Also included will be an insert explaining the new design. For more information please call 1-877-762-8705. You will continue to receive billing statements on a monthly basis. These monthly billing statements will provide the information you need to make your monthly payments.
Posting of Payments
There may be a delay in posting payments to your account that are received between February 24 and 28, 2018. If a delay occurs, your payment will not be considered late and any interest accrued during this period will be credited back to your account.
PNC Online Banking
Access to your account via PNC Online Banking will be unavailable from approximately February 23 through February 28, 2018. You will not be able to transfer money from or to your PNC Home Equity Line of Credit Account during this time. If you use PNC Online Banking to make a payment to or from your PNC Home Equity Line of Credit Account, please read carefully the section below entitled PNC ONLINE BANKING BILL PAYMENTS. While PNC Online Banking is unavailable, you can make a payment through one of the other payment options described below.
Other Changes in Terms and Conditions
With these enhancements, we are updating the following terms in your agreement effective February 23, 2018:
Your agreement may allow PNC to calculate your monthly minimum payment due by rounding to the nearest cent or dollar, as allowed by your agreement. We will now calculate your monthly minimum payment due without rounding. If your account was previously being serviced in the name of CLC Consumer Services Co., your account is now being serviced in the name of PNC Bank, N.A. A fee of $15 will be charged for any returned non-sufficient funds payment, which could be lower than what is permitted in your agreement.
Here's what you need to do
Automated Payments
To make sure your automated payment continue without interruption, please review the following:
- If, not using PNC Online Banking, you have an automated payment set up to withdraw a payment from a PNC account to pay your PNC Home Equity Line of Credit Account, you do not need to take any action.
- If, not using PNC Online Banking, you have an automated payment set up to withdraw a payment through another financial institution or Quicken to pay your PNC Home Equity Line of Credit Account, please contact that institution to update the payment information with your new PNC Home Equity Line of Credit Account number and mailing address, which is:
PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534
- If you are using your Home Equity Line of Credit Account to make an automatic one-time or recurring payment to a different financial institution or merchant, please contact that institution after February 23, 2018 to update the payment information with your new PNC Home Equity Line of Credit Account.
PNC Online Banking Bill Payments: Our options in PNC Online Banking are changing on February 22, 2018.
If you used PNC Online Banking to schedule a payment to your PNC Home Equity Line of Credit Account to occur before February 22, 2018, it will not be affected.
If you used PNC Online Banking to schedule a payment to your PNC Home Equity Line of Credit Account to occur on or after February 22, 2018, it may be canceled. Please read this carefully.
- Payments from another PNC account will not be affected if they were set up using one of these options: “payment of minimum amount due,” or “payment of other amount.”
- Payments from another PNC account will be canceled if they were set up using one of these options: “payment to principal,” “payment of last statement balance,” or “payment of current balance.”
- Payments from an institution other than PNC will be canceled.
If your scheduled payment is going to be canceled, please call the Care Center at 1-877-762-8705 to make other payment arrangements.
Please visit PNC Online Banking after February 28, 2018 to review the payment options that are available.
New Mailing Address for Making Payments
Payments to your account that are sent through the mail must be sent to a new address, which is:
PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534
Payments sent to the old mailing address will be forwarded and posted to your account 60 days after this technology enhancement. Additional information about how to make a payment to your account is contained later in this letter.
How to reach us for questions
We are here to help. If you have any questions about the changes to your account or need assistance, please contact us at 1-877-762-8705.
Home Equity Line of Credit Account Qualified Written Request Address
To submit a Qualified Written Request (QWR) regarding your line of credit, please send the written request/notice to:
PNC Bank
PO Box 8807
Dayton, OH
45401-8807
Credit Bureau Negative Notice
Pursuant to the Fair Credit Reporting Act (FCRA), please be advised of the following: We may report information about your account to credit bureaus. Late payments, missed payments, and other defaults on your account may be reflected in your credit report.
Important Dates to Remember
Important Dates to Remember
- Your new account number and summary of activity will be available in PNC Online Banking approximately February 28, 2018.
- New Convenience Checks will be mailed to you in March of 2018.
- After February 26, 2018 at 6:00 p.m. Eastern Standard Time (EST), you will not be able to access your Home Equity Line of Credit Account funds using your current Choice Access Card.
- Your new Choice Access Card and PIN will be mailed to you approximately March 15, 2018.
- You will receive a redesigned monthly billing statement beginning in March 2018.
Home Equity Installment Loan Letter Information
You were recently provided a communication notifying you of upcoming changes to your HEIL account due to PNC’s technology enhancements. Please review the information below, or in the Frequently Asked Questions section to learn more or call us with questions.
Changes to your Home Equity Loan Account
Your Account Number
All PNC Home Equity Loans will be assigned a new account number. Please retain this account number for future reference and keep it in a safe place. You may begin to use this new number on February 27, 2018.
Coupon Book
Starting February 23, 2018, we will no longer offer coupon books to customers to make payments, and reorders for coupon books will not be processed. Instead, we will send you a monthly billing statement with your new account number and payment address to submit payments. Please destroy any remaining coupons upon receipt of your new statement.
Your Billing Statement
In March 2018, you will receive a redesigned billing statement. Also included will be an insert explaining the new design. For more information please call 1-877-762-8705. You will continue to receive billing statements on a monthly basis. These monthly billing statements will provide the information you need to make your monthly payments.
Posting of Payments
There may be a delay in posting payments to your account that are received between February 24 and 28, 2018. If a delay occurs, your payment will not be considered late and any interest accrued during this period will be credited back to your account.
PNC Online Banking
Access to your account via PNC Online Banking will be unavailable from approximately February 23 through February 28, 2018. If you use PNC Online Banking to make a payment to your PNC Home Equity Loan Account, please read carefully the section below entitled PNC ONLINE BANKING BILL PAYMENTS. While PNC Online Banking is unavailable, you can make a payment through one of the other payment options described below.
Other Changes in Terms and Conditions
With these enhancements, we are updating the following terms in your agreement effective on February 23, 2018:
- If your account was previously being serviced in the name of CLC Consumer Services Co., your account is now being serviced in the name of PNC Bank, N.A.
- A fee of $15 will be charged for any returned non-sufficient funds payment, which could be lower than what is permitted in your agreement.
What you need to do
Automatic Payment
To make sure your automatic payment continue without interruption, please review the following:
- If, not using PNC Online Banking, you have an automatic payment set up to withdraw a payment from a PNC account to pay your PNC Home Equity Loan Account, you do not need to take any action.
- If, not using PNC Online Banking, you have an automatic payment set up to withdraw a payment through another financial institution or Quicken to pay your PNC Home Equity Loan Account, please contact that institution to update the payment information with your new PNC Home Equity Loan Account number and mailing address, which is:
PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534
PNC Online Banking Bill Payments
Our options in PNC Online Banking are changing on February 22, 2018.
If you used PNC Online Banking to schedule a payment to your PNC Home Equity Loan Account to occur before February 22, 2018, it will not be affected.
If you used PNC Online Banking to schedule a payment to your PNC Home Equity Loan Account to occur on or after February 22, 2018, it may be canceled. Please read this carefully.
- Payments from another PNC account will not be affected if they were set up using one of these options: “payment of minimum amount due,” or “payment of other amount.”
- Payments from another PNC account will be canceled if they were set up using one of these options: “payment to principal,” “payment of last statement balance,” or “payment of current balance.”
- Payments from an institution other than PNC will be canceled.
If your scheduled payment is going to be canceled, please call the Care Center at 1-877-762-8705 to make other payment arrangements.
Please visit PNC Online Banking after February 28, 2018 to review the payment options that are available.
New Mailing Address for Making Payments
Payments to your account that are sent through the mail must be sent to a new address, which is:
PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534
Payments sent to the old mailing address will be forwarded and posted to your account 60 days after this technology enhancement. Additional information about how to make a payment to your account is contained later in this letter.
How to reach us for questions
We are here to help. If you have any questions about the changes to your account or need assistance, please contact us at 877-762-8705.
Home Equity Loan Notice of Error / Information Request:
To request information or notify us of a potential error regarding your loan, please send a written request/notice to:
PNC Bank
PO Box 8807
Dayton, OH
45401-8807
Credit Bureau Negative Notice
Pursuant to the Fair Credit Reporting Act (FCRA), please be advised of the following: We may report information about your account to credit bureaus. Late payments, missed payments, and other defaults on your account may be reflected in your credit report.
Important Dates to Remember
Important Dates to Remember
- Beginning February 23, 2018, PNC is enhancing our technology.
- Your new account number and summary of activity will be available in PNC Online Banking approximately February 28, 2018.
- Redesigned account billing statement will be issued in March 2018.
Answers to common questions regarding these technology enhancements
How am I impacted by the recent technology enhancement?
As a result of PNC’s technology enhancements, our Home Equity customers will receive new account numbers, newly designed statements and new payment addresses for remitting payments. Home Equity Line of Credit (HELOC) customers will also receive new checks, and new cards, if applicable.
Will I receive a new account number as a result of this change?
Yes, all Home Equity accounts will be assigned new account numbers. Customers will be notified of their new account number via mail.
How will new checks be reissued?
New Convenience Checks bearing your new account number will be mailed to you in March, 2018. When you receive these new checks, please dispose of your old checks.
Will there be any change to my Overdraft Protection Plan?
No, If you use your Home Equity Line of Credit Account as overdraft protection coverage for a PNC Checking Account, it will not be impacted. We will update your overdraft protection coverage to reflect your new Home Equity Line of Credit Account number.
How will new cards be reissued? (Home Equity Line of Credit customers)
If you are eligible, a new Choice Access card with chip technology will be mailed on approximately March 15, 2018. A separate letter with a new PIN will also be mailed. If you do not receive a new card and have questions, please call us at 1-877-762-8705.
Where do I call if I have any questions on the Bankruptcy or Charge-Off Letter I received?
Please call the appropriate number below to speak with a PNC Customer Care Representative regarding any questions you may have.
- Bankruptcy: 1-855-245-3814
- Charge-Off: 1-844-300-1445
When will Home Equity customers start receiving their new billing statements?
You will receive a redesigned billing statement in March 2018.
Will the billing address change for customers sending in home equity payments?
Yes. Payments to your account that are sent through the mail must be sent to a new address, which is:
PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534
What happens if a payment is sent to the old billing address after the enhancement?
Payments received at the old mailing address will be forwarded and posted to your account for 60 days after the technology enhancement.
Will coupon books continue to be used for payment of Home Equity Installment Loans (HEIL) after the technology enhancement?
Starting February 1st, 2018, we will no longer offer coupon books to customers to make payments, and reorders for coupon books will not be process. Instead, we will send you a monthly billing statement with your new account number and payment address to submit payments. Please destroy any remaining coupons upon receipt of your new statement.
Are there any changes to Online Banking due to this enhancement?
Yes, our PNC Online Banking payment options are changing.
If you used PNC Online Banking to schedule a payment to your PNC Home Equity Line of Credit Account to occur before February 22, 2018, it will not be affected.
If you used PNC Online Banking to schedule a payment to your PNC Home Equity Line of Credit Account to occur on or after February 22, 2018, it may be canceled. Please read the following carefully.
- Payments from another PNC account will not be affected if they were set up using one of these options: “payment of minimum amount due,” or “payment of other amount.”
- Payments from another PNC account will be canceled if they were set up using one of these options: “payment to principal,” “payment of last statement balance,” or “payment of current balance.”
- Payments from an institution other than PNC will be canceled.
If your scheduled payment is going to be canceled, please call the Care Center at 1-877-762-8705 to make other payment arrangements.
Do I need to do anything to ensure my Automated Payments continue without interruption?
If, not using PNC Online Banking, you have an automated payment set up to withdraw a payment from a PNC account to pay your PNC Home Equity Line of Credit Account, you do not need to take any action.
If, not using PNC Online Banking, you have an automated payment set up to withdraw a payment through another financial institution or Quicken to pay your PNC Home Equity Line of Credit Account, please contact that institution to update the payment information with your new PNC Home Equity Line of Credit Account number and mailing address, which is:
PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534
If you are using your Home Equity Line of Credit Account to make an automatic one-time or recurring payment to a different financial institution or merchant, please contact that institution after February 23, 2018 to update the payment information with your new PNC Home Equity Line of Credit Account.
Home Equity Payment Options Available to You
| Payment Options | How it works | Is there a fee? |
|---|---|---|
| www.pnc.com | Sign into PNC OnlineBanking-Funds Transfer tab to transfer funds from a PNC checking account to your PNC Loan. | Free |
| Sign in to PNC Online Banking - Bill Pay to set up a single or recurring bill payment from your PNC deposit account to pay your Loan. | Free | |
| Automated Payment | A recurring withdraw that is automatically pulled from a PNC or non-PNC checking account to make your monthly payment.
|
Free |
| Mail a payment | Send a check, money order or cashier's check to the following payment address: PNC Bank PO Any payments in process to the previous payment address will be forwarded and posted to your account |
Free |
| Visit your local branch | You can make a payment with a check, cashier’s check, money order or cash. NOTE: If you are visiting your branch and this is your final payment, please contact PNC prior to your visit to obtain the final payoff amount and any additional applicable payment information. |
Free |
| Call PNC 1-877-762-8705 |
Call for assistance to make a payment. Exception: The $7.00 agent assisted fee will be waived if:
|
$7.00 |
Important Legal Disclosures & Information
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