Your Account Number

PNC Home Equity Line of Credit Accounts will be assigned a new account number. You may begin to use this new number on February 27, 2018.

New Convenience Checks

New Convenience Checks bearing your new account number will be mailed to you in March, 2018. When you receive these new checks, please dispose of your old checks. PNC will continue to pay any check presented with your old account number for 60 days after February 23, 2018.

New Choice Access Cards

If you are eligible, a new Choice Access card with chip technology will be mailed to you on approximately March 15, 2018. You will also receive a separate letter with a new PIN for your new Choice Access card.

Access to Your Funds

Your current Choice Access card will cease functioning on Monday, February 26, 2018 at 6:00 p.m. Eastern Standard Time (EST). After that date and time, transactions on your current Choice Access Card will be declined. Please make alternative payment arrangements until you receive your new Choice Access Card. Delays may occur while we enhance our technology. We recommend that, if possible, you plan to access your Home Equity Line of Credit Account before February 23, 2018, or after February 28, 2018.

The following are suggested alternative payment arrangements.

1. We will honor outstanding Convenience Checks bearing your old account number. If you would like additional checks please call us at 1-877-762-8705.

2. If you opened your account within the last twelve (12) months or used your Choice Access Card within the last three (3) years, four (4) additional Convenience Checks bearing your old account number will be mailed to you automatically prior to February 26, 2018.

3. You may be able to transfer funds from your Home Equity Line of Credit Account to your PNC Checking or Savings Account by visiting your local branch, calling the Care Center at 1-877-762-8705, or, subject to the limitations above, by visiting PNC Online Banking.

Your Billing Statement

In March 2018, you will receive a redesigned billing statement. Also included will be an insert explaining the new design. For more information please call 1-877-762-8705. You will continue to receive billing statements on a monthly basis. These monthly billing statements will provide the information you need to make your monthly payments.

Posting of Payments

There may be a delay in posting payments to your account that are received between February 24 and 28, 2018. If a delay occurs, your payment will not be considered late and any interest accrued during this period will be credited back to your account.

PNC Online Banking

Access to your account via PNC Online Banking will be unavailable from approximately February 23 through February 28, 2018. You will not be able to transfer money from or to your PNC Home Equity Line of Credit Account during this time.  If you use PNC Online Banking to make a payment to or from your PNC Home Equity Line of Credit Account, please read carefully the section below entitled PNC ONLINE BANKING BILL PAYMENTS. While PNC Online Banking is unavailable, you can make a payment through one of the other payment options described below.

Other Changes in Terms and Conditions

With these enhancements, we are updating the following terms in your agreement effective February 23, 2018:

Your agreement may allow PNC to calculate your monthly minimum payment due by rounding to the nearest cent or dollar, as allowed by your agreement. We will now calculate your monthly minimum payment due without rounding. If your account was previously being serviced in the name of CLC Consumer Services Co., your account is now being serviced in the name of PNC Bank, N.A. A fee of $15 will be charged for any returned non-sufficient funds payment, which could be lower than what is permitted in your agreement.

Automated Payments

To make sure your automated payment continue without interruption, please review the following:

• If, not using PNC Online Banking, you have an automated payment set up to withdraw a payment  from a PNC account to pay your PNC Home Equity Line of Credit Account, you do not need to take any action. 
• If, not using PNC Online Banking, you have an automated payment set up to withdraw a payment through another financial institution or Quicken to pay your PNC Home Equity Line of Credit Account, please contact that institution to update the payment information with your new PNC Home Equity Line of Credit Account number and mailing address, which is:

PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534

• If you are using your Home Equity Line of Credit Account to make an automatic one-time or recurring payment to a different financial institution or merchant, please contact that institution after February 23, 2018 to update the payment information with your new PNC Home Equity Line of Credit Account.

PNC Online Banking Bill Payments: Our options in PNC Online Banking are changing on February 22, 2018.

If you used PNC Online Banking to schedule a payment to your PNC Home Equity Line of Credit Account to occur before February 22, 2018, it will not be affected.

If you used PNC Online Banking to schedule a payment to your PNC Home Equity Line of Credit Account to occur on or after February 22, 2018, it may be canceled. Please read this carefully.

• Payments from another PNC account will not be affected if they were set up using one of these options: “payment of minimum amount due,” or “payment of other amount.”
• Payments from another PNC account will be canceled if they were set up using one of these options: “payment to principal,” “payment of last statement balance,” or “payment of current balance.” 
• Payments from an institution other than PNC will be canceled.

If your scheduled payment is going to be canceled, please call the Care Center at 1-877-762-8705 to make other payment arrangements.

Please visit PNC Online Banking after February 28, 2018 to review the payment options that are available.

New Mailing Address for Making Payments

Payments to your account that are sent through the mail must be sent to a new address, which is:

PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534

Payments sent to the old mailing address will be forwarded and posted to your account 60 days after this technology enhancement. Additional information about how to make a payment to your account is contained later in this letter.

We are here to help. If you have any questions about the changes to your account or need assistance, please contact us at 1-877-762-8705.

Home Equity Line of Credit Account Qualified Written Request Address

To submit a Qualified Written Request (QWR) regarding your line of credit, please send the written request/notice to:

PNC Bank
PO Box 8807
Dayton, OH
45401-8807

Credit Bureau Negative Notice

Pursuant to the Fair Credit Reporting Act (FCRA), please be advised of the following: We may report information about your account to credit bureaus. Late payments, missed payments, and other defaults on your account may be reflected in your credit report.

Important Dates to Remember

• Your new account number and summary of activity will be available in PNC Online Banking approximately February 28, 2018.
• New Convenience Checks will be mailed to you in March of 2018.
• After February 26, 2018 at 6:00 p.m. Eastern Standard Time (EST), you will not be able to access your Home Equity Line of Credit Account funds using your current Choice Access Card.
• Your new Choice Access Card and PIN will be mailed to you approximately March 15, 2018.
• You will receive a redesigned monthly billing statement beginning in March 2018.

Your Account Number

All PNC Home Equity Loans will be assigned a new account number. Please retain this account number for future reference and keep it in a safe place. You may begin to use this new number on February 27, 2018.

Coupon Book

Starting February 23, 2018, we will no longer offer coupon books to customers to make payments, and reorders for coupon books will not be processed. Instead, we will send you a monthly billing statement with your new account number and payment address to submit payments. Please destroy any remaining coupons upon receipt of your new statement.

Your Billing Statement

In March 2018, you will receive a redesigned billing statement. Also included will be an insert explaining the new design. For more information please call 1-877-762-8705. You will continue to receive billing statements on a monthly basis. These monthly billing statements will provide the information you need to make your monthly payments.

Posting of Payments

There may be a delay in posting payments to your account that are received between February 24 and 28, 2018. If a delay occurs, your payment will not be considered late and any interest accrued during this period will be credited back to your account.

PNC Online Banking

Access to your account via PNC Online Banking will be unavailable from approximately February 23 through February 28, 2018. If you use PNC Online Banking to make a payment to your PNC Home Equity Loan Account, please read carefully the section below entitled PNC ONLINE BANKING BILL PAYMENTS. While PNC Online Banking is unavailable, you can make a payment through one of the other payment options described below.

Other Changes in Terms and Conditions

With these enhancements, we are updating the following terms in your agreement effective on February 23, 2018:

• If your account was previously being serviced in the name of CLC Consumer Services Co., your account is now being serviced in the name of PNC Bank, N.A.
• A fee of $15 will be charged for any returned non-sufficient funds payment, which could be lower than what is permitted in your agreement.

Automatic Payment

To make sure your automatic payment continue without interruption, please review the following:

• If, not using PNC Online Banking, you have an automatic payment set up to withdraw a payment  from a PNC account to pay your PNC Home Equity Loan Account, you do not need to take any action. 
• If, not using PNC Online Banking, you have an automatic payment set up to withdraw a payment through another financial institution or Quicken to pay your PNC Home Equity Loan Account, please contact that institution to update the payment information with your new PNC Home Equity Loan Account number and mailing address, which is:
  
  PNC Bank
  PO Box 6534
  Carol Stream, IL 60197-6534

PNC Online Banking Bill Payments

Our options in PNC Online Banking are changing on February 22, 2018.

If you used PNC Online Banking to schedule a payment to your PNC Home Equity Loan Account to occur before February 22, 2018, it will not be affected.

If you used PNC Online Banking to schedule a payment to your PNC Home Equity Loan Account to occur on or after February 22, 2018, it may be canceled. Please read this carefully.

• Payments from another PNC account will not be affected if they were set up using one of these options: “payment of minimum amount due,” or “payment of other amount.”
• Payments from another PNC account will be canceled if they were set up using one of these options: “payment to principal,” “payment of last statement balance,” or “payment of current balance.”
• Payments from an institution other than PNC will be canceled.

If your scheduled payment is going to be canceled, please call the Care Center at 1-877-762-8705 to make other payment arrangements.

Please visit PNC Online Banking after February 28, 2018 to review the payment options that are available.

New Mailing Address for Making Payments

Payments to your account that are sent through the mail must be sent to a new address, which is:

PNC Bank
PO Box 6534
Carol Stream, IL 60197-6534

Payments sent to the old mailing address will be forwarded and posted to your account 60 days after this technology enhancement. Additional information about how to make a payment to your account is contained later in this letter.

We are here to help. If you have any questions about the changes to your account or need assistance, please contact us at 877-762-8705.

Home Equity Loan Notice of Error / Information Request: 

To request information or notify us of a potential error regarding your loan, please send a written request/notice to:
PNC Bank
PO Box 8807
Dayton, OH
45401-8807

Credit Bureau Negative Notice

Pursuant to the Fair Credit Reporting Act (FCRA), please be advised of the following: We may report information about your account to credit bureaus. Late payments, missed payments, and other defaults on your account may be reflected in your credit report.

Important Dates to Remember

• Beginning February 23, 2018, PNC is enhancing our technology.
• Your new account number and summary of activity will be available in PNC Online Banking approximately February 28, 2018.
• Redesigned account billing statement will be issued in March 2018.