Zelle^® is a fast, free^[1], and easy way at PNC for businesses to send, receive, and request money directly between eligible bank accounts in the U.S. If your customers are enrolled with Zelle^® through a financial institution, they can send payments directly to your PNC business checking account with just your email address or U.S. mobile number. With Zelle^®, payments typically arrive within minutes between enrolled users.^[3]

• Zelle^® is an easy way to send and receive money with people and businesses you know and trust. If you do not know and trust the person, we recommend that you use another form of payment. Do not use Zelle^®  to send money to small businesses or people you do not know and trust^[3].
• PNC and Zelle^® do not offer a protection program for any authorized payments made with Zelle^®. For example, if you make a purchase using Zelle^®, but you do not receive the item or the item is not as described or as you expected, you will not be reimbursed for the transaction.

Zelle^® is available to PNC Business Banking customers who have all of the following:

• An eligible PNC business banking checking account
  • Business Checking
  • Business Checking Plus
  • Non-Profit Checking
  • Analysis Business Checking
  • Analysis Business Checking with Interest
  • Treasury Enterprise Plan
  • Business Interest Checking
• A PNC Online Banking User ID
• The PNC Mobile app on their Apple or Android mobile device
• An email address and/or a valid U.S. mobile phone number
• Enrolled in PNC Online Bill Pay (does not apply to customers who have both a PNC personal checking/Virtual Wallet and an eligible PNC business checking account)

You can send, receive, and request money with Zelle^®[2]. To get started, enroll in PNC’s Business Bill Pay. Then, log in to your PNC Mobile App and select Send Money with Zelle^® from the menu. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, review and accept the Terms of Service, and you are ready to start sending and receiving money with Zelle^®.

• When you use Zelle^® with a PNC business checking account, you can send money to other businesses that bank with a financial institution that offers Zelle^® to businesses. You can also send to consumers that have access to Zelle^® through their mobile banking app. At this time, PNC does not support sending to (or receiving from) consumers who are only enrolled with the Zelle^® app (people who use Zelle^® with a debit card and are not enrolled with Zelle^® through their financial institution).
• If the business or consumer you send money to is already enrolled with Zelle^® through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. It is important to only send money to people you know and trust, and always ensure you use the correct email address or U.S. mobile number when sending money.  

You can receive payments from consumers using Zelle^® through their bank’s mobile app. You can also receive payments from other businesses if their financial institution offers Zelle^® to businesses. At this time, you are not able to receive payments from consumers who are only enrolled with the Zelle^® app (people who use Zelle^® with a debit card and are not enrolled with Zelle^® through their financial institution).

Payments between enrolled users are typically received in minutes.^[3]

First, you should enroll your email address and/or U.S. mobile number with Zelle^® through your PNC Mobile App and link it to your PNC business checking account. Second, share your enrolled email address,U.S. mobile number, or Zelle^® QR Code with your customers and ask them to send you payments with Zelle^® from their banking app. You do not need to share any sensitive account details; they can send you money by using your enrolled email address or U.S. mobile number to identify you. After the consumer sends you a payment with Zelle^®, you will receive the payment directly into your enrolled PNC business checking account.

There are a few ways you can encourage your customers to pay you with Zelle^®. 

• Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking App.
• Include it on an invoice. We recommend adding I accept payments with Zelle^® or Pay me with Zelle^®.
• Use Zelle^® to request money from your customers (which will send them a notification telling them you requested payment with Zelle^®). 
• Add pre-approved Zelle^® content to your business website: zellepay.com/smallbusiness-toolkit.
• Display or share your Zelle^® QR Code.

Please note, you will only be able to receive payments from consumers using Zelle^® through their financial institution’s mobile banking app. You will not be able to receive payments from consumers who are only enrolled with the Zelle^® app (people who use Zelle^® with a debit card and are not enrolled with Zelle^® through their financial institution).

To request money with Zelle^®, select Send Money with Zelle^® in your PNC Mobile App, choose Request, select the individual from whom you would like to request money, enter the amount you would like to request, include an optional note, review, and tap on Request. If your customer is not yet enrolled with Zelle^®, you can only send a request using their email address.

Neither PNC nor Zelle^® offers a protection program for any authorized payments made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected. PNC does not recommend the use of Zelle^® for the buying or selling of goods and does not offer a purchase protection policy if Zelle^® is used for the buying or selling of goods.

No, PNC does not charge a fee to use Zelle^® with a PNC business checking account in the PNC Mobile App^[1]. 

Whether you use Zelle^® with a business account or a consumer account, Zelle^® uses the same network to initiate payments to businesses and consumers. Consumers who are already enrolled with Zelle^® through their mobile banking app do not need to do anything different to send money to a business – they use the existing Zelle^® experience they already know and trust within their bank’s mobile app. However, the experience is slightly different for businesses, as businesses cannot currently send payments to or receive payments from consumers who are only enrolled with the Zelle^® app (people who use Zelle^® with a debit card and are not enrolled with Zelle^® through their financial institution).

To get started, log in to your PNC Mobile App. To enroll your PNC business checking account with Zelle^®, you must use a different U.S. mobile number or email address than the one you used to enroll your personal checking account with Zelle^®.

No, Zelle^® does not integrate directly with accounting software at this time. However, since Zelle^® is connected to your bank account, you are able to see all Zelle^® transactions in your online banking activity. If your bank account transactions feed into your accounting software, you will see the Zelle^® payments.

If you own a business that provides services to people or other businesses you know and trust, you are eligible to use Zelle^® for your business. We do not recommend using Zelle^® for the buying or selling of goods.

Please call us at 877 287-2654 so we can help you.

• You can only cancel a payment if the business or consumer you sent money to has not yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient has not yet enrolled, you can go to your activity page, choose the payment you want to cancel, and select Cancel This Payment.
• If you send money to a business or consumer that is already enrolled with Zelle^® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it is important to only send money to people you know and trust, and always ensure you use the correct email address or U.S. mobile number when sending money. 
• With business accounts, Zelle^® does not currently support sending money to or receiving money from users who are only enrolled with the Zelle^® app (people who use Zelle^® with a debit card and are not enrolled with Zelle^® through their financial institution).
• If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you are unable to get your money back, please call us at 877 287-2654 so we can help you.

While there are no receive limits, your daily and monthly send limits are displayed when sending a payment in the PNC Mobile app.