As part of Temple's efforts to provide students with a more efficient refund process, the University has contracted with PNC Bank to provide fast, convenient processing of refunds from financial aid or other sources on their student account.Back to Top What are my options for receiving financial aid or other refunds?
You have three options for receiving payment:
Students can activate their refund account by logging into the TUPortal and selecting "Student Tools." Next, select "Direct Deposit" to update your banking information. Remember to have your account information available when you set up direct deposit.Back to Top What are the advantages of having my refunds deposited directly to an existing bank account?
The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster, more securely, and you do not need to worry about whether your address is current.Back to Top How will I know when my financial aid or other refund has been deposited to my bank account?
You will receive an email notification to your TUmail account from PNC Payment Portal when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account either online, at an ATM or at your bank's branch office.Back to Top Can I have my refund deposited to another bank account?
Yes, you can do this by logging into TEDD, selecting the Payment Method tab, clicking the Direct Deposit Option and completing the information. You can use TEDD to change/update your banking information at anytime.Back to Top Is there a fee for having the funds directly deposited into my account? No. Back to Top Can I still pick up a refund check from either the Bursar's office or Student Financial Services? No. The University's policy is that all refund checks must be mailed. The student is responsible for ensuring that the address in TEDD is accurate. You can confirm/update the address where you want the check to be mailed by accessing TEDD via the TUPortal. Back to Top Can I input an address in TEDD that is not my local address?
Yes, the check will be mailed to the address you input in TEDD.Back to Top How will I know when the check has been mailed? You will receive an email notification to your TUmail account from PNC Payment Portal when the check is ready to be mailed. Back to Top What happens if I don't select an option for my refund on TEDD?
A refund check will be mailed to your local address that is on Self-Service Banner (SSB). Checks are generated once per week, so please remember to allow up to two additional weeks for mailing and processing. For a faster refund, it is recommended that you sign up for Direct Deposit on TEDD.Back to Top I'm a parent. Can I receive my PLUS refund in another form other than a paper check?
Not at this time.Back to Top Who do I call if I have a concern with my refund?
For questions about TEDD, call PNC at 1-800-745-7577. If you have a question about the timing or the amount of your refund, please contact Temple's Office of Student Financial Services at 215-204-2244.Back to Top Can I use TEDD for Work Study? No. Student workers being paid work study must sign up for direct deposit of their pay through Banner Self-Service. New students also can provide their direct deposit information at the time of hire when they complete their I-9 form via the Onboarding process. . Back to Top
Go to pnc.com/temple and click the ATMs & Branches tab and select ATM/Branch Locator.Back to Top Is there a PNC bank on campus?
Yes, there are PNC branches at:
Main Campus - 1908 Liacouras Walk
HSC Campus: 3244 North Broad Street