Auto Lending Customer Service & Support

Find information on how to manage your auto loan account with PNC.

Getting Started

Access your auto loan account with PNC Online Banking.^[1]

PNC Online Banking is your secure online resource for viewing important account information and accessing helpful tools to manage your loan.

Once logged into Online Banking you can:

Get organized and save paper with paperless statements
Set up account alerts to stay informed
Schedule payments for your account

Easy. Convenient. Clutter-free.

Switch to paperless for online access to your monthly statements

Enroll in Paperless Statements

Getting started with Online Banking for the first time?

Learn more about what you'll need to enroll in Online Banking.

Enroll in Online Banking

Online Banking

Take advantage of the tools in Online Banking to help you manage your loan.

Schedule One-Time or Recurring Payments

Sign on to Online Banking.
Select Pay and Transfer.
Choose PNC Payments.
Find your account and click the green Make a Payment button.
Enter information about your payment, including Payment Date and Frequency for your future or recurring transfer.

Set Up Alerts in Online Banking^[2]

These alerts will notify you of key activity on your PNC Auto Loan.

Sign on to Online Banking.
Select the profile icon in the upper right corner.
Choose Alerts and Communication.
From the Alert Management tab, Alerts appear sorted by Security, then by each account type.
Expand the row for the desired account, locate the alert that you would like to set up and select the toggle to turn the alert on or off. Or, click on Edit Delivery and Alert options to customize your alert settings and how you would like the alert delivered.

Important Forms & Payment Documents

Pay your auto loan from your checking or savings account, including accounts at other banks.

Click here to download the Automated Payment Authorization Form

Click here for information about how to read your Auto Loan statements

Access your account from your phone using the PNC Mobile app^[3]

(External)

FAQs

Answers to common auto lending questions.

Payment Methods	Description	How To Use
Online Banking	Make a payment to your account using PNC Online Banking. You can schedule one time or recurring payments.	Sign on to Online Banking and select the green Make a Payment button. You can also click Pay and Transfer from any screen, then click PNC Payments.
PNC Mobile App^[3]	Make a payment to your account using PNC's Mobile App. You can schedule one time, same day payments from a PNC deposit account.	Download the PNC Mobile app from your phone's app store and log in. Select your account and choose Make a Payment to schedule a payment.
Automated Payments	Enroll in the Automated Payment Program and have your monthly payment automatically deducted from your deposit account.	Download, complete, and return the Automated Payment Authorization form using the instructions on the form OR call 1-888-762-2265 to have the form emailed to you to be submitted electronically.
Pay by Phone - Voice Banking^[5]	Make a one time, same day payment using our Voice Banking service.	Pay over the phone with Voice Banking by calling 1-888-PNC-BANK (1-888-762-2265). If paying from a non-PNC deposit account, have your account number and routing number available.
In-Branch Payment	Make a payment at any PNC Branch.	Visit a PNC Branch during normal branch hours to make a payment. The payment is effective as of the date the payment is made, although it may take up to 2 business days for the payment to be reflected on your account.
Mail Your Payment	Make a payment to your account by mail.	Address for regular mail payments: PNC Bank PO Box 747066 Pittsburgh, PA 15274-7066
Mail Your Payment	Send a check in the mail along with the payment slip provided at the bottom of your monthly billing statement. If you do not have a statement, please make sure to write your PNC account number on your check.	Address for overnight mail payments: c/o PNC Bank Lockbox 747066 500 First Ave. Pittsburgh, PA 15219

Automated payments are set up through the Automated Payment Program managed by PNC. Your monthly payment is automatically drafted from your PNC on non-PNC checking or savings account each month and applied to your PNC loan or line of credit on the payment due date. To sign up for automated payments, you will need to complete, sign and return the Automated Payment Authorization Form to the fax number or mailing address listed on the form, or to a PNC branch. Once automated payments are established on your account, you will need to contact PNC in order to change, suspend, or cancel.

Recurring payments are set up by you directly through PNC's Online Banking. You can schedule a recurring payment to your PNC loan or line of credit from a PNC or non-PNC checking or savings account by clicking Make a Payment from your account activity page. With PNC Online Banking, you have the ability to manage, change or cancel your recurring payments at any time.

You can request to suspend or cancel your automated payment as long as your contact us at least three (3) business days before your next payment due date. Please call us at 1-888-PNC-BANK (1-888-762-2265) or visit the nearest PNC Branch.

Suspending your automated payment is a temporary option which will allow you to stop your automated payment for one month. You are still responsible for making your payment on time to avoid late fees. When you suspend your automated payment, you must make your monthly payment manually to keep your account current and allow automated payments to resume the next month.

If you chose to cancel your automated payment service, you will be responsible for making on-time payments once the automated payment has been removed from your account. Any applicable interest rate discount for automated payments will be lost, which means that your monthly payment may increase since additional interest would be charged.

You can review your payoff information for your loan through Online Banking. Once you have signed onto Online Banking:

Sign on to Online Banking.
Select your loan account.
Select View Loan Payoff Quote in the Account Actions section. There are some circumstances where payoff information will not be displayed. For those types of accounts, you will be directed to call us at 1-888-762-2265.

Calculate Payments

Calculate auto payments for the life of the loan.

The tools and calculators provided are for educational and illustrative purposes only. The accuracy of the calculations and their applicability to your circumstances are not guaranteed. Please consult your financial, tax or legal advisor regarding your unique situation.

Title Info

Important details about your vehicle's title.

Upon closing your PNC auto loan, you will be required to list PNC as lienholder.

If you are currently listed on the title, PNC will need the original title and state required form signed/dated. Everyone's situation may be different, so if additional steps are needed to secure the title, a representative from PNC Bank will contact you.

Financial Hardship

Understanding your options

Unexpected events may impact your ability to make your monthly payments.

One of the first steps to getting back on track is understanding the range of options available. Let us explore what assistance may be available to you, whether you are experiencing short-term or long-term circumstances. Communicating with us may help your situation.

For hardships, please use our Lending Hardship Service & Support

View More Insights

Contact Us

Can't find what you're looking for? Get in touch with our Customer Care team.

Call Us

24-hour Automated Account Information
is available 24/7, 365 days a year.

1-888-PNC-BANK (762-2265)

PNC Customer Care Consultants are Available

Monday - Friday:
8:00 a.m. - 9:00 p.m. ET

Saturday - Sunday:
8:00 a.m. - 5:00 p.m. ET

Online Banking is free to customers with an eligible account; however there may be a fee for certain optional services. We reserve the right to decline or revoke access to Online Banking or any of its services. All online banking services are subject to and conditional upon adherence to the terms and conditions of the Digital Services Agreement.
PNC Alerts are free to customers. However, third party message and data rates may apply. These include fees your wireless carrier may charge you for data usage and text messaging services. Check with your wireless carrier for details regarding your specific wireless plan and any data usage or text messaging charges that may apply.
Standard data and message rates may apply.
Loans are subject to credit approval. Certain restrictions and conditions apply. Auto Loans to be secured by a 2018-2027 model year non-commercial vehicle with up to 80,000 miles. Based on credit qualifications, the vehicle may have up to 100,000 miles. Maximum available repayment term may vary by model year.
Your use of the Voice Banking service, with the entry of your PIN, is your authorization for PNC Bank to initiate a payment via an ACH debit or other electronic entry to the designated account. Your payment cannot be canceled after you have submitted it.

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Google Pay, Google Play^TM and the Google Play logo are trademarks of Google LLC.

Bank deposit products and services provided by PNC Bank, National Association. Member FDIC

PNC is a registered mark of The PNC Financial Services Group, Inc.

Read a summary of privacy rights for California residents which outlines the types of information we collect, and how and why we use that information.

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Auto Lending Customer Service & Support

Find information on how to manage your auto loan account with PNC.

Getting Started

Access your auto loan account with PNC Online Banking.[1]

PNC Online Banking is your secure online resource for viewing important account information and accessing helpful tools to manage your loan.

Easy. Convenient. Clutter-free.

Getting started with Online Banking for the first time?

Online Banking

Take advantage of the tools in Online Banking to help you manage your loan.

Schedule One-Time or Recurring Payments

Set Up Alerts in Online Banking[2]

Important Forms & Payment Documents

Access your account from your phone using the PNC Mobile app[3]

FAQs

Answers to common auto lending questions.

Where can I find information regarding my application status?

Making Your Payments

How do I schedule payments using a PNC account, or other bank accounts?

What is the difference between an automated payment and a recurring payment?

My automated payment is due to draw from my checking or savings account, and I will not have the funds available. Is there a way to stop the automated payment?

Where can I find my payoff information?

I make my auto loan payment every month ahead of my due date, but I don’t receive a statement reflecting this. Why am I not able to receive a statement?