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Language Preference Disclosure
Once you select Spanish as your preferred language, we’ll communicate in Spanish whenever it’s available. This includes written communication and conversations with branch and care center employees. To set up the PNC Mobile app and ATM banking in Spanish, you can set your preference in the PNC Mobile app or at a PNC ATM.
We’re working to offer more communications in Spanish in the future like alerts, statements, push notifications and more. You’ll start receiving them in Spanish automatically as soon as they’re available.
While some information can be provided in Spanish as a courtesy, it’s important to note that currently, our product and service documentation is primarily in English. If there are any conflicts between English and Spanish versions, the English version will prevail.
By setting your preference, you acknowledge these limitations.
Business customers: Language preference updates made to a business profile apply to written communications only. If Spanish is selected at the business profile level, written communications related to the business will be provided in Spanish when available. Language preference updates made to a business individual profile apply to both spoken conversations and written communications and will impact communications related to both the business relationship and the individual’s personal relationship with PNC.
If you have questions or need help understanding your language preference options, you can call at 1‑866‑HOLA‑PNC (465‑2762) or visit any PNC branch. A banker will be happy to review your language preferences with you and provide additional support.
Frequently Asked Questions
The fastest method is by texting ESP to 762265.
You can also visit a PNC Branch or call 1-866-HOLA-PNC (465-2762).
Starting with your next eligible communication cycle – so for monthly statements, you may still receive one more statement in English before your preference takes effect.
Also, keep in mind that not all documents are currently available in Spanish. We’re actively expanding our language services, and so as new options become available, you’ll automatically start getting them in Spanish.
- Sign in to the PNC Mobile app.
- Select the menu, then View Profile & Settings, then App Language.
- Choose your preferred language.
- Select Accept and Submit to confirm your selection.
This preference is set for each card you use at the ATM.
At a PNC ATM
- Insert your debit card and enter your PIN.
- Select Preferences, then Language.
- Choose your preferred language or select More Choices for more options.
- Confirm your selection.
- Select Return to Main Menu if you have more transactions.
In the PNC Mobile app
- Sign in to the PNC Mobile app.
- Select the menu, then ATM Access.
- Choose the card you want to update.
- Select ATM Preferences.
- Choose your preferred language.
- Your preference is updated, and you can use the back button to go back.
In Online Banking
- Sign on to Online Banking.
- Select Cards.
- Choose the card you want to update.
- Select Card Details, then Manage ATM Preferences.
- Choose your preferred language.
- Select Save to confirm your update.
The fastest method is by texting ENG to 762265.
You can also visit a PNC Branch or call 1-888- PNC-Bank (762-2265).
Yes. While written communications are currently available only in English and Spanish, we offer spoken language support in many other languages by phone and in our branches. You can update your preferred language for spoken communications by visiting a PNC Branch or calling 1-888- PNC-Bank (762-2265).
If any party on your business account has set their preference to Spanish, we’ll send business account communications in both English and Spanish when available.
When a communication is only for someone who has set their preference to Spanish, it will be sent in Spanish only, whenever possible. This applies to business and personal documents.