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Language Preference Disclosure
We can record your preference to speak in a language other than English for phone and in-person banking. PNC will communicate with you in your preferred spoken language with a certified employee when service is available or will use interpretation services.
For written communications, you can select Spanish as your preferred language, and we will provide them in Spanish when available. We already offer some communications in Spanish and are continuing to add more. As additional items become available, you will automatically start receiving them in Spanish.
To use the PNC Mobile app in Spanish or choose from multiple languages at the ATM, you can update your preference in the PNC Mobile app or at a PNC ATM.
While some information can be provided in Spanish as a courtesy, it’s important to note that currently, our product and service documentation is primarily in English. If there are any conflicts between English and Spanish versions, the English version will prevail.
Business customers: Language preference updates made to a business profile apply to written communications only. If Spanish is selected at the business profile level, written communications related to the business will be provided in Spanish when available. Language preference updates made to a business individual profile apply to both spoken conversations and written communications and will impact communications related to both the business relationship and the individual’s personal relationship with PNC.
If you have questions or need help understanding your language preference options, you can call 1‑866‑HOLA‑PNC (465‑2762) for service in Spanish, 1-888-PNC- BANK (762-2265), or visit any PNC branch. A banker will be happy to review your language preferences with you and provide additional support.
Frequently Asked Questions
The fastest method is by texting ESP to 762265.
You can also visit a PNC Branch or call 1-866-HOLA-PNC (465-2762).
Starting with your next eligible communication cycle – so for monthly statements, you may still receive one more statement in English before your preference takes effect.
Also, keep in mind that not all documents are currently available in Spanish. We’re actively expanding our language services, and so as new options become available, you’ll automatically start getting them in Spanish.
Select Español in your device settings for the PNC app or on the app sign in screen. You can also customize your preference within your Profile after signing in.
This preference is set for each card you use at the ATM.
At a PNC ATM
- Insert your debit card and enter your PIN.
- Select Preferences, then Language.
- Choose your preferred language or select More Choices for more options.
- Confirm your selection.
- Select Return to Main Menu if you have more transactions.
In the PNC Mobile app
- Sign in to the PNC Mobile app.
- Select the menu, then ATM Access.
- Choose the card you want to update.
- Select ATM Preferences.
- Choose your preferred language.
- Your preference is updated, and you can use the back button to go back.
In Online Banking
- Sign on to Online Banking.
- Select Cards.
- Choose the card you want to update.
- Select Card Details, then Manage ATM Preferences.
- Choose your preferred language.
- Select Save to confirm your update.
The fastest method is by texting ENG to 762265.
You can also visit a PNC Branch or call 1-888- PNC-Bank (762-2265).
Yes. While written communications are currently available only in English and Spanish, we offer spoken language support in many other languages by phone and in our branches. You can update your preferred language for spoken communications by visiting a PNC Branch or calling 1-888- PNC-Bank (762-2265).
If any party on your business account has set their preference to Spanish, we’ll send business account communications in both English and Spanish when available.
When a communication is only for someone who has set their preference to Spanish, it will be sent in Spanish only, whenever possible. This applies to business and personal documents.